Delano Las Vegas at Mandalay Bay, Las Vegas, United States of America

The hotel was so good but the front desk staff not that friendly.

Wife and I came for her Birthday. We had a wonderful time. The room was very clean and very well designed. We will certainly be back again.

Great choice for our weekend getaway. The size of the room was amazing, comfortable bed, huge bathroom with nice soaking tub and big shower and a second bathroom in the sitting area! Good food options and nice being connected to Mandalay Bay. There is a back entrance to the parking/hotel which made it so nice to avoid the strip traffic!

We paid the extra $ for the ‘scenic suite’ doubling our cost. Upon arrival at 5 pm ( check- in time is 4pm), we were told that they were all out of scenic suites and could offer us a lovely view of..... wait for it.... the airport. After speaking to a counter manager, then the front end manager, then a day manager, we were finally given a semi scenic suite. Very frustrating beginning to a four night stay. However the hotel itself is lovely, just in need of some upgrades when it comes to their toiletries. Other than that messy check in, the hotel is good overall.

The hotel is very nice and also quite in comparison to your typical LV Hotel. We liked that because you could actually walk to the Mandalay Bay if you want the traditional LV scene and action. Overall a good place but here are my issues: 1) This is not an inexpensive hotel. Why do expensive (and nice) hotels cut corners by using cheap (meaing thin and rough) toilet paper? I know it is not a big deal in the scheme of things but, to me, it is a lack of attention to detail. Especially when they charge you $14 dollars for a can of beer from the mini bar. 2) They have a coffee maker in the room but no coffee. We called down for coffee twice and after 2 hours gave up and went and bought some. Eventually they brought some to the room and we used it the following day. However, upon checkout, I saw that they charged us (like $14) for two cups of Keurig coffee! Now I have stayed at A LOT of hotels and EVERY time I have had coffee in the room from a portable maker, it has ALWAYS been complimentary. Again, this is an expensive hotel. I will say all of the staff we encountered were very nice, helpful and friendly. So, putting aside the TP issue, the poor repsonse to the coffee request and the fact that they charged a lot for the Keurig coffee, it is a very nice hotel.