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Embassy Suites Hotel Winston-Salem

Photo gallery for Embassy Suites Hotel Winston-Salem

Exterior
Exterior
In-room safe, iron/ironing board, free cots/infant beds, free WiFi
Shower, free toiletries, hair dryer
Fitness facility

Overview of Embassy Suites Hotel Winston-Salem

Embassy Suites Hotel Winston-Salem

3.5 star property
3.5-star hotel in Winston-Salem with indoor pool and restaurant

7.2/10 Good

836 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Air conditioning
Map
460 N Cherry St, Winston-Salem, NC, 27101
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Indoor pool
  • 24-hour fitness centre
  • Self parking
  • Spa tub
  • Room service
  • Coffee shop/cafe
  • Business centre
  • 24-hour front desk
  • Coffee/tea in a common area
  • Front desk safe
For families
  • Free cots/infant beds
  • Microwave
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping

Room options

About this area

What's nearby

  • Wake Forest University Baptist Medical Center - 5 min drive
  • Wake Forest University - 12 min drive
  • Hanes Mall - 10 min drive

Getting around

  • Winston-Salem, NC (INT-Smith Reynolds) - 8 min drive
  • Greensboro, NC (GSO-Piedmont Triad Intl.) - 29 min drive
  • High Point Station - 25 min drive

Restaurants

  • King's Crab Shack - 2 min walk
  • Thirsty Pallet - 2 min walk
  • Camino Bakery - 2 min walk
  • Small Batch Beer Co. - 1 min walk
  • 6th and Vine - 4 min walk
Map

About this property

Embassy Suites Hotel Winston-Salem

Embassy Suites Hotel Winston-Salem puts you only 3.8 mi (6.1 km) from the airport, and 4.8 mi (7.7 km) from Wake Forest University. Guests can indulge in manicures and pedicures, and Grille Restaurant and Bar serves breakfast, lunch, and dinner. There's an indoor pool and a bar/lounge, and in-room conveniences include sofa beds and fridges. Fellow travellers like the helpful staff and breakfast.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of CleanStay (Hilton)
Follows the industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Check-in

Contactless social distancing and check-out

Safety measures

Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 146 rooms
  • Arranged over 10 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Express check-in available
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Pets

  • Pets allowed (dogs and cats only, 2 per room, up to 75 lb per pet)*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • On-site self-parking (USD 15 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking on site
  • Electric vehicle charging point on site

Property amenities

Food and drink

  • Free continental breakfast
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Free daily reception
  • Room service (limited hours)

What to do

  • Shopping

Working away

  • Business centre
  • Conference space (24000 square feet)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 2005
  • ATM/banking
  • Safe-deposit box at front desk
  • 24-hour fitness centre
  • An indoor pool
  • Hot tub
  • Banquet hall

Accessibility

  • Lift
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Closed-captioned TV
  • Phone accessibility kit
  • Well-lit path to entrance
  • Step-free path to entrance

Languages

  • English

Room amenities

Be entertained

  • MP3 docking station
  • 27-inch TV
  • Premium cable channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Sofa bed
  • Free cot/infant bed
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer

Stay connected

  • Free weekday newspapers
  • Free WiFi and wired Internet

Food and drink

  • Fridge
  • Microwave

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Grille Restaurant and Bar – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 75 per accommodation, per stay

Parking

  • Self-parking costs USD 15 per night with in/out privileges

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Policies

<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Guests can rest easy knowing that there's a carbon monoxide detector and a smoke detector on site.</p> <p> This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly). </p><p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Embassy Suites Hotel Winston-Salem
Embassy Suites Winston-Salem
Embassy Suites Hotel Winston Salem
Embassy Suites Winston Salem
Embassy Suites Hotel Winston-Salem Hotel
Embassy Suites Hotel Winston-Salem Winston-Salem
Embassy Suites Hotel Winston-Salem Hotel Winston-Salem

Frequently asked questions

Does Embassy Suites Hotel Winston-Salem offer free cancellation for a full refund?
Yes, Embassy Suites Hotel Winston-Salem does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Embassy Suites Hotel Winston-Salem?
This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitiser. Please note that this information has been provided by our partners.
Is there a pool at Embassy Suites Hotel Winston-Salem?
Yes, there's an indoor pool.
Are pets allowed at Embassy Suites Hotel Winston-Salem?
Yes, cats and dogs are welcome, with a limit of 2 per room and maximum weight of 75 lb per pet. There's a charge of USD 75 per accommodation, per stay. Service animals are exempt from fees.
Is parking offered on site at Embassy Suites Hotel Winston-Salem?
Yes. Self-parking costs USD 15 per night. Electric car charging is available.
What are the check-in and check-out times at Embassy Suites Hotel Winston-Salem?
You can check in from 3 PM - midnight. Check-out time is noon. Express check-in and contactless social distancing and check-out are available.
What is there to do at Embassy Suites Hotel Winston-Salem and nearby?
Embassy Suites Hotel Winston-Salem has an indoor pool and a 24-hour fitness centre, as well as a hot tub.
Are there restaurants at or near Embassy Suites Hotel Winston-Salem?
Yes, there's an on-site restaurant, Grille Restaurant and Bar.
Does Embassy Suites Hotel Winston-Salem have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Embassy Suites Hotel Winston-Salem like?
Embassy Suites Hotel Winston-Salem is a short 1-minute walk from Benton Convention Center and 19 minutes' walk from Old Salem. Travellers recommend the hotel for its walkable location.

Reviews

7.2

Good

7.6/10

Cleanliness

8.1/10

Staff & service

5.9/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Good

Disappointing for Embassy Suites.
There are a few issues with this stay which I did not expect because I genuinely have liked Embassy Suites. The parking lot attached to the hotel had a homeless person living between the 4th and 5th level stairwell. You need to take an elevator to get past them. They were harmless but physically impeded you using the stairs. The stairwell also smelled strongly of urine. While not the hotel’s parking garage, it is attached to Embassy Suites and the Marriott across the street. Which means it is where you will park while staying at the Embassy Suites Winston-Salem. I’m the room, there was one single trash can for the whole suite - the small bin in the bathroom. The coffee maker was a Keurig and was inoperable. I could not close it, rendering it useless. The in-room phone to call the front desk was similarly inoperable. There were coffee packets (small filter packs for a drip brew) but not K-cups. There were no condiments (creamer, stirrer, sugar) for the coffee. The good things: it was spacious and near the Benton convention center. Staff were nice and helpful. I didn't use the workout room and didn't have time for the breakfast.
Barbara, 1-night trip
Verified Hotels.com guest review

6/10 Good

Check-in Nightmare and Rude Staff
Booked our hotel room 5 months in advance. We arrived at 4 pm. Instead of being warmly welcomed to the hotel, I was greeted by a very irritated front desk assistant who snapped that there were no rooms ready yet and that she could not tell me if it would be ready in 2 minutes or in 2 hours, so not to bother asking. She told me she needed my cell phone number and that she would call me when and if my room became ready and then wrote it on a post-it note. I stayed in the lobby waiting for our room and watched the exact same scenario play out with over 100 guests. We asked if we could have our happy hour tickets while we were waiting in the lobby, and were told no, that they were not allowed to give them to guests until they were checked in. The lobby was crowded with stranded guests and luggage. We left the hotel to go get dinner at 6 and were told our room was still not ready and were promised they would call when it was. At 8, we still had not received a call, so I called and was told that my room was ready. I asked why I had not received a call and was told they had too many people to call. We returned and were able to get into our room 5 hours after trying to check-in. No apology was made, no discount was offered, and a requested late check-out was denied. We watched as the experience was played out over and over again. We were all treated like we were an inconvenience. Will not return to this hotel next year. The breakfast crew is fabulous and only bright spot!
2-night family trip
Verified Hotels.com guest review

2/10 Poor

The front desk that never could
Got here at the hotel around 2:30 p.m. we stood in line behind five other people already at that time to check in and we were told that no rooms were available or cleaned they were working fast as they could they were not even taking names down yet that just sit over to the side and they would come get us when the rooms were done fast forward four and a half hours later and we're still waiting. By this time they have gave us free bottles of water every time they walk by their apologizing for this apologizing for that and it was just monotonous time gone by to check in a hotel of this caliber. I am a handicap individual so my weekend was destroyed due to how long I had to sit in this lobby waiting because my car was parked off site at a parking deck. The amenities was half closed, they don't even really have a restaurant working the finger food was cheese and we got a free beer because it being the embassy they did not offer a discount they did not offer upgrades they did not offer a free drinks free meals anything outside what we already get due to the name itself of the hotel brand. This was a utter disaster and I'm not the only one we're talking over a hundred people done the same way I would just happen to be one of the longer ones that waited. And then on top of that they did not even give the first available rooms to us the ones that waited the longest and people that had handicapped situations
Timothy, 2-night business trip
Verified Hotels.com guest review

6/10 Good

Jennifer, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Not a bad stay.
Our stay was nice. I was very pleased with the staff and the breakfast was wonderful. The beds were very comfortable and soft. We stayed in a Premium 2 bedroom suite and with the charge for that room you would expect better furniture. The seat cushions were really thin and you could feel the frame of the sofa bed. I also didn't like was the rough repair of the ceiling in our bedroom, we had to request additional bedding which is normally kept in the closet in the rooms and the high charge for parking was not expected.
Lisa, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Friendly service, clean rooms, comfortable beds. Couldn’t ask for more.
Claudia, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Pamela, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great staff who were always attentive! The only issue was our room stayed quite cool despite turning up the thermostat. Really enjoyed our stay!
Anu, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

It was great
Roy, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

This is in the heart of the city easy walking distance to most anything you will need
CAROLINE, 2-night family trip
Verified Expedia guest review