Heritage Dunedin Leisure Lodge, Dunedin, New Zealand

Had a bad experience as booked and then couldnt find the booking anywhere so when my plans changed I didnt cancel in time and and was charged the full rate even though I didn’t make it. The service/receptionist phoned in the morning to say that As I hadn’t shown up so was o to be charged and I wondered why I wasnt contacted earlier either to confirm or ask if I was going to be there. Hence I wont be staying again.

The Mercure must have been refurbished recently. The bathroom was modern with a great shower. The bed was very comfy and the room fittings (wardrobe etc). all looked modern and in good condition. The only thing that showed it was not a new hotel were the window frames. In my room a door led into the rear garden. There was plenty of car parking space. The staff were friendly and helpful, and even though I only wanted a table for one in the resturant, I was offfered a table in the window. Look forward to staying again,

Although this hotel looks great in the pictures, the walls of the rooms are paper thin and sound travels easily from room to room. If someone is coughing badly, or has their television on, you won’t be able to sleep. The plumbing is noisy as though there is air in the system. The bar area has insufficient low level comfortable seating and low tables to enjoy relaxing there during the evening. Unbelievably, in this day and age, free WiFi is difficult to access and is restricted!

I could not fault Mercure Leisure Lodge in anyway. Our unit had a fabulous garden setting with outdoor chairs provided to enjoy the setting and relax which was nice for a holiday break. The service in all areas was great. Location suited us and was generally easy to find, off a main road. The room was presented clean and it was spacious. Will not hesitate to return or recommend.

Stayed for graduation for 1 night. Staff were lovely on arrival and departure. Rooms had the necessary facilities, a mini fridge, selection of brews etc. Rooms were spacious, comfortable and warm (it was frosty when we got up but you'd never notice being inside). Although we didn't venture into the restaurant facilities, menu appeared to serve a range of meals for all tastes. Excellent location for town and opposite the Botantic gardens for an evening stroll (very pretty!).