All hotels in Santiago, Chile
1 room, 2 adults

Hotel Santiago, Santiago, Chile

5-star5 stars
Kennedy Avenue #4601SantiagoRegion Metropolitana1025Chile

Santiago ski-in/ski-out hotel with 3 restaurants, spa
  • Free WiFi and free parking
  • Collect nightsFor every 10 nights, get 1 free*!
Wellness Area
Great wellness & sports facilities
Great amenities
Great pool
Value for money
Value for money could be better
172See all 172 reviews
From 2,131 reviewsTripAdvisor Traveller Rating

Hotel Santiago, Santiago, Chile

from NZ$271
  • Superior Room (Club)
  • Superior Room (Club)
  • Club Deluxe, Deluxe Room
  • Superior Room
  • Superior Room
  • Deluxe Room
  • Executive Suite
  • Executive Suite, Terrace
  • Suite (Diplomatic)
  • Suite, Terrace (Diplomatic)

At a glance

Key facts

Hotel size

  • This hotel has 310 rooms
  • This hotel is arranged over 22 floors


  • 24-hour check-in
  • Check-out time is noon
  • Express check-out
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation.
24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others


  • One child (12 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *


  • Pets allowed *

  • Up to 5 kg


  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms



  • Airport shuttle (available 24 hours) *


  • Free valet parking


  • Area shuttle *

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
Things to do
  • Outdoor pool
  • Children's pool
  • Ski-in/ski-out access
  • Full-service spa
  • Sauna
  • Pool umbrellas
Working away
  • Business center
  • Conference space
  • Meeting rooms 4
  • Conference space size (feet) - 6671
  • Conference space size (meters) - 620
  • Computer station
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Number of buildings/towers - 1
  • Year Built 1992
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Turndown service
  • Premium bedding
Things to enjoy
  • Separate sitting area
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free weekday newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe

Special features


Guests can indulge in a pampering treatment at the hotel's full-service spa, Ako Wellness and Spa. Services include hot stone massages, Swedish massages, massages, and facials. The spa is equipped with a mud bath. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.


Matsuri - This restaurant specializes in Japanese cuisine and serves lunch only.

Anakena - This restaurant specializes in Thai cuisine and serves lunch and dinner.

Senso - This restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner.

Duke Bar - Onsite bar. Happy hour is offered. Open select days.

Awards and affiliations

  • Hotel Santiago is listed in the 2014 Travel + Leisure 500.

Hotel Santiago, Santiago, Chile’s small print

Also known as

  • Grand Hyatt Santiago Hotel
  • Santiago Grand Hyatt
  • Grand Hyatt Santiago Hotel Santiago
  • Hyatt Santiago
  • Santiago Hyatt


Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • The national sales tax (19%) is charged upon check-out to citizens of Chile regardless of length of stay and to foreigners staying in the country for 60 consecutive days or more. To qualify for a tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.
  • Christmas Eve (24 December) Gala Dinner per adult: CLP 54000.00
  • New Year's Eve (31 December) Gala Dinner per adult: CLP 280000.00

Optional extras

Rollaway beds are available for CLP 39000.0 per night

Buffet breakfast is offered for an extra charge of CLP 18900 per person (approximately)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of CLP 63000 per pet, per week

Airport shuttle service is offered for an extra charge of CLP 47000 per vehicle (one-way)

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Hotel Santiago, Santiago, Chile


  • Parque Arauco Mall - 8 min walk
  • KidZania Santiago - 13 min walk
  • Los Leones Golf Club - 19 min walk
  • Ralli Museum - 21 min walk
  • Apumanque - 24 min walk
  • Peru Plaza - 28 min walk
  • Clinica Alemana - 28 min walk
  • Bicentennial Park - 31 min walk

Getting around

  • Santiago (SCL-Arturo Merino Benitez) - 20 min drive
  • Santiago Central Station - 18 min drive
  • Military Academy Station - 20 min walk
  • Alcantara Station - 21 min walk
  • Manquehue Station - 24 min walk
  • Free self parking
  • Free valet parking
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Recent reviews

Superb 9.0 From 172 reviews

Hotel Santiago, Santiago, Chile
One of the best Hotels here in Santiago
I have been in several good hotels here in Santiago. I even stayed once at Hyatt and I can tell this hotel right now is one of the best Hotels in Santiago. All the people very kind, breakfast is awesome.
Daniel, us1 night trip
Hotel Santiago, Santiago, Chile
Very Good8.0
Hotel is great. Nice pool area. Problem is the road construction in front of the hotel. You don't hear any noise but it is not easy to get away by taxi.
Karl-Georg, us8 night business trip
Hotel Santiago, Santiago, Chile
stunning hotel with slightly old fashioned rooms
the hotel is amazing. No doubts. Rooms are very spacious, service is excellent. This hotel is one of the top 3 hotel in Santiago. On the down side: lack of charm, old fashioned rooms, very cold water in the outdoor swimming pool as there is direct sun only for a couple of hours. The AC in the room: either you're freezing when it's on or it's boiling hot when off...
Olivier, gb2 night business trip
Hotel Santiago, Santiago, Chile
On the whole a good hotel - but 2 big negatives
The hotel was of a great standard but we had 2 very big negatives. We paid to upgrade to Club Lounge Access. So we were paying for the lounge without the benefit of the upgraded room. The Club Lounge was possibly the worst I have ever experienced and we have experienced many. For the evening cocktails the staff were just not prepared and could not cater properly. Wine was left empty on the counter - not enough serving staff and the staff were extremely slow at refilling drinks/food. Food plates remained empty and on our first evening we waited 25 minutes to be served a drink. Too many people using the lounge and the service and quality of the canapes/drinks were not good enough. On the 2nd night they had even run out of water! The 2nd big negative was the Thai restaurant. I have never had such revolting food and it was not cheap! I ordered a green curry and my husband ordered a Masaman curry - it tasted like the chef had poured a whole bowl of salt into the curries - they were both inedible. We complained and they changed my green curry and it came back again sweet - tasting of sugar! I think the chef had just poured in sugar to compensate for the salt! We were not charged for our curries obviously - but to be honest I'm shocked we were charged for anything! We felt sick and had bad stomachs the next day. Appalling food - the chef had no idea what Thai food was!
A Traveller, us3 night family trip
Hotel Santiago, Santiago, Chile
Convenient and very clean hotel
Excellent hotels... wonderful restaurant, great location. Gym is "tip top". I only wish there was a coffee maker and microwave in the room!
Paul, usBusiness trip

See all reviews

Hotel Santiago, Santiago, Chile

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