All properties in Guatemala City, Guatemala Department, Guatemala

Hotel Biltmore Guatemala

Family-friendly hotel with 24-hour fitness, connected to the convention center, near Plaza Fontabella Shopping Center

  • Free WiFi

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1 / 48Reception
15 Calle 0-31, Zona 10, Guatemala City, 1010, Guatemala, Guatemala
  • I had a problem with the desk. When I checked in for 2 people the other person was not…

    May 27, 2021

  • Close to many things but with the pandemic not a lot was opened anyway. Clean and…

    Apr 16, 2021

See all 224 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 48 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Dining options
  • Free WiFi
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 116 smoke-free guestrooms
  • Housekeeping once per stay
  • Breakfast available
  • 24-hour fitness center
  • Business center
  • Childcare

For families

  • Babysitting or childcare (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Free toiletries
  • Laundry facilities

What’s around

  • In Zona 10
  • Plaza Fontabella Shopping Center - 9 min walk
  • El Obelisco - 10 min walk
  • Embassy of Canada - 13 min walk
  • Oakland Mall - 15 min walk
  • La Aurora Zoo - 17 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Double Room
  • Standard Room
  • Parlor Suite

What’s around


  • In Zona 10
  • Plaza Fontabella Shopping Center - 9 min walk
  • El Obelisco - 10 min walk
  • Embassy of Canada - 13 min walk
  • Oakland Mall - 15 min walk
  • La Aurora Zoo - 17 min walk
  • National Museum of Archaeology and Ethnology - 24 min walk
  • Francisco Marroquin University - 26 min walk
  • Centro Comercial Pradera - 41 min walk
  • Guatemala City Hall - 43 min walk
  • Paseo Cayala - 4.5 mi / 7.2 km

Getting around

  • La Aurora Intl. Airport (GUA) - 12 min drive
See on map
15 Calle 0-31, Zona 10, Guatemala City, 1010, Guatemala, Guatemala

At a glance

Hotel size

  • This hotel has 116 rooms
  • This hotel is arranged over 5 floors


  • Check-in time 3:00 PM-anytime
  • Check-out time is 1 PM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

The front desk is open daily from 6:00 AM - 10:00 PM. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Wheelchair-accessible parking on site
  • Onsite parking includes off-street options

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Continental breakfast daily (surcharge)

Things to do

  • 24-hour fitness facilities
  • Use of nearby fitness center (discount)

Working away

  • Business center
  • Computer station


  • Front desk (limited hours)
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop


  • Number of buildings/towers - 1
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Television in common areas


  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water


  • Housekeeping - once per stay
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Small print

Also known as

  • Biltmore Guatemala City
  • Hotel Biltmore Guatemala Hotel
  • Hotel Biltmore Guatemala Guatemala City
  • Hotel Biltmore Guatemala Hotel Guatemala City
  • Hotel Biltmore Guatemala City
  • Hotel Biltmore Guatemala
  • Biltmore Guatemala
  • Hotel Biltmore Express
  • Hotel Biltmore Guatemala/Guatemala City

Optional extras

Rollaway beds are available for USD 20 per night

Continental breakfast is offered for an extra charge of USD 7.50 per person (approximately)

Babysitting/childcare is available for an extra charge


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

This property accepts credit cards and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.


  • Yes, Hotel Biltmore Guatemala does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - anytime. Check-out time is 1 PM. Contactless check-in and check-out are available.
  • Yes. Nearby restaurants include Carpaccio Restaurant (3-min walk), Inca Iskay (3-min walk), and Monoloco (4-min walk).
  • Hotel Biltmore Guatemala has a 24-hour fitness center and access to a nearby health club.
  • 8.0.Very good

    Great Place!

    Great location, nice, great service. The only down side was the fact that we had no refrigerator.

    rodrigo, 1 night family trip, Apr 13, 2021

    Verified guest review

  • 8.0.Very good

    Gringo in Guatemala

    I chose this hotel because it advertised a shuttle service to the airport. There was no shuttle service to the airport. I ended up having to pay for a taxi. Other than that it was worth the stay. The staff was extremely helpful with all my needs. A+ for the staff.

    1 night trip, Feb 22, 2021

    Verified guest review

  • 10.0.Exceptional

    Excellent service. Staff was outstanding. Clean rooms with fast internet service.

    Rafael, 1 night family trip, Mar 13, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    A great place to stay in Guatemala City!

    Desk staff were awesome- I had a couple of small issues that I needed help with and they were fantastic ( especially you, Mildred!) . I had a late flight out and they worked with me to allow a LATE checkout without paying for another night. The included breakfast was quite good- far better than just watered down juice, coffee and cereal/stale doughnuts. Real eggs, sausages, beans, fresh fruit, pastries... very tasty.

    Robert, 1 night trip, Mar 12, 2020

    Verified guest review

  • 10.0.Exceptional

    Close to everything, clean and most of all the staff was all great. Breakfast was good and one waiter makes the best healthy shake in the mornings .

    MarlonChung, 3 night family trip, Mar 12, 2020

    Verified CheapTickets guest review

  • 8.0.Very good

    Very friendly, good breakfast. No hot water in shower

    2 night business trip, Mar 8, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Located in Zona Viva. Breakfasts were all really good and excellent room condition.

    3 night business trip, Mar 3, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Super nice, staff were all very helpful. Would stay there again for sure, and plan to!

    2 night trip, Feb 23, 2020

    Verified CheapTickets guest review

  • 4.0.Fair

    I was charged more than the Expedia price. I asked directly the front desk why I’m being charged 120 and not the 115 like my Expedia booking she said oh WE at the hotel use a different exchange rate which is different than the national exchange rate. It was only one night so I had only $5 diff , imagine if you got for long stay ? They do this AF their benefit not the lawful and correct one . When I asked to honor the price advertísed then she said no this is our policy NEVER STAY HERE.... plus there isn’t any VIP service . No upgrade, no discount....

    1 night business trip, Feb 6, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Best bang for the buck.

    Superb staff, very good location, nice rooms., all at a reasonable price.

    Ron, 1 night trip, Jan 2, 2020

    Verified guest review

See all 224 reviews