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All properties in Kantenah, Quintana Roo, Mexico
1 room, 2 adults

Grand Palladium White Sand Resort & Spa All Inclusive

4-star4 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Children's club
  • Children's club (free)
  • Children's pool
Carr Federal Chetumal - Puerto Juarez, Km 256-100 Municipio Solidaridad, Kantenah, QROO, 77710, Mexico

Kantenah beachfront property with 14 restaurants and spa
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Children's club
    • Children's club (free)
    • Children's pool
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • Incredible family vacation. Beautiful resorts with tons of amenitites. Went with our two…Jan 2, 2021
  • Stay was very nice but my room personally fan didn’t work and was humid . Covid…Dec 30, 2020

Grand Palladium White Sand Resort & Spa All Inclusive

from NZ$403
  • Junior Suite Garden View
  • Suite Garden View
  • Junior Suite Single use Garden View
  • Junior Suite Beachfront
  • Suite Beachfront

What’s around Grand Palladium White Sand Resort & Spa All Inclusive

Landmarks

  • On a private beach
  • Xpu-ha Beach - 3.1 mi / 4.9 km
  • Akumal Beach - 4.4 mi / 7.1 km
  • Cenote Cristalino - 4.8 mi / 7.7 km
  • Half Moon Bay - 5.5 mi / 8.8 km
  • Riviera Maya Golf Club - 5.9 mi / 9.4 km
  • Aktun Chen - 5.9 mi / 9.4 km
  • Puerto Aventuras Marina - 6.6 mi / 10.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 75 min drive
  • Area shuttle (surcharge)

At a glance

Key facts

Size

  • 264 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
  • Express check-in

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

Travelling with others

Children

  • One child (2 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare*

  • Free children's club (ages 2 - 16)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free onsite self parking

Offsite

  • Area shuttle*

Payment types at the property

  • Cash
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (free)
Food and drink
  • 14 restaurants
  • 20 bars/lounges
  • 3 beach bars
  • 2 swim-up bars
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)
  • Barbecue grills
Things to do
  • Fitness classes on site
  • Basketball on site
  • Miniature golf on site
  • Playground on site
  • Scuba diving on site
  • Segway rental/tour on site
  • Surfing/boogie boarding on site
  • Volleyball on site
  • Windsurfing on site
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Snorkeling nearby
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 16415
  • Conference space size (meters) - 1525
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 8
  • Year Built - 2005
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Terrace
Accessibility
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible on-site restaurant
  • Handrails in stairways
Languages Spoken
  • English
  • French
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Sofa bed
  • Sofa bed size unspecified
Things to enjoy
  • Private spa tub
  • Furnished balcony
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch flat-screen TV
  • Pay movies
  • Premium TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)
  • Dining availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Water fitness

Kids' club
  • Supervised activities for children between 2 and 16 years old

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs

Not included
  • Golf green fees
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Snorkeling gear
  • Tennis lessons
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

Zentropia has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Bahia E Brasa - This theme restaurant specializes in Brazilian cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Ribs More - This theme restaurant specializes in Tex-Mex cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Portofino - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

La Lola - This theme restaurant specializes in Spanish cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Punta Emilia - Onsite theme restaurant. Guests can enjoy drinks at the bar. Open daily.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis courts -
  • Sauna
  • Spa tub
  • Steam room
  • Fitness classes on site
  • Basketball on site
  • Miniature golf on site
  • Playground on site
  • Scuba diving on site
  • Segway rental/tour on site
  • Surfing/boogie boarding on site
  • Volleyball on site
  • Windsurfing on site

Nearby

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Snorkeling nearby

Grand Palladium White Sand Resort & Spa All Inclusive’s small print

Also known as

  • Grand Palladium White Sand Kantenah
  • Grand Palladium White Sand Resort
  • Grand Palladium White Sand Solidaridad
  • Grand Palladium White Sand Resort All Inclusive Kantenah
  • Grand Palladium White Sand All Inclusive Kantenah
  • Pallaum White d Inclusive Kan
  • Grand Palladium White Sand Resort & Spa All Inclusive Kantenah

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the spa.

This property does not have elevators.

Guests can rest easy knowing there's a smoke detector and a security system on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

Optional extras

Facility access costs USD 50 per person, per day. Facilities include a sauna and a spa.

Babysitting/childcare is available for an extra charge

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Grand Palladium White Sand Resort & Spa All Inclusive

  • Does Grand Palladium White Sand Resort & Spa All Inclusive offer free cancellation for a full refund?
    Yes, Grand Palladium White Sand Resort & Spa All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Grand Palladium White Sand Resort & Spa All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Grand Palladium White Sand Resort & Spa All Inclusive?
    Yes, there's free self parking.
  • Is there a pool at Grand Palladium White Sand Resort & Spa All Inclusive?
    Yes, there are 9 outdoor pools and a children's pool.
  • Are pets allowed at Grand Palladium White Sand Resort & Spa All Inclusive?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Grand Palladium White Sand Resort & Spa All Inclusive?
    You can check in from 3:00 PM - midnight. Check-out time is noon. Express check-in is available.
  • Are there restaurants at or near Grand Palladium White Sand Resort & Spa All Inclusive?
    Yes, there are 14 onsite restaurants, featuring Brazilian cuisine. Nearby restaurants include Bloved Lounge & Restaurant (3.7 mi), Royal Grill (3.9 mi), and Loncheria Akumalito (4.2 mi).
  • What is there to do at Grand Palladium White Sand Resort & Spa All Inclusive and nearby?
    Have fun with onsite activities like windsurfing, surfing, and volleyball and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics , basketball, and volleyball. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 9 outdoor swimming pools. Grand Palladium White Sand Resort & Spa All Inclusive also has 2 swim-up bars, a nightclub, and a private beach, as well as a sauna, a steam room, and an arcade.

Recent reviews

Fabulous 8.6 From 117 reviews

Very good 8.0
Overall a good stay
Overall we had a good trip. The staff was very attentive. The facilities were in decent shape. The only issue that we ran into was the difficulty in getting reservations. Understandably the resort was about 15-20% of its capacity. Because there were only 2 of the a la carte restaurants open on a daily basis it was, at times, difficult to get a reservation.
Coleman, us6 night trip
Poor 2.0
Trapped in Jurrasic Park
this ominous hotel may seem alluring now but it wont be in person when you are fighting mosquitos in the rain , waiting on for a cart to take you to dinner. in its full glory probably is gorgeous, but at 30% capacity it is empty and unkept like a shell of its formal self. Also the hotel had an apartment format which i hated. I also was locked out of the bathroom in the middle of the night and had to relieve myself in a cup as I waited for staff My husband called the service and we immediately moved to the TRS hotel right next door which was like night and day. Oh and that $1500 credit---for useless things like expensive brand name sunglasses at the gift shop
BRIANA, us4 night trip
Very good 8.0
The staff were great! They were courteous and always helpful. Many went above and beyond to help us navigate the resort, find information about getting out of the resort, and with any other questions we had there. The food selection was great but got boring really quickly because it was so bland. The restaurants were good (which were only open for dinner) but the daily buffets for breakfast and lunch were disappointing. It lacked flavor and options for local fruits such as mangoes and avocados. Our room was updated but the decorative pillows were dirty and the bathroom had a lingering pee smell in there when we arrived. The room also felt musty the first few nights. The sheets felt moist so we had to request for a change in linen. For entertainment and activities, there were several to choose from daily and at night. We took a dance class, had a photographer take our photos at the beach, did karaoke, and danced at the dj parties at the beach and at the Colonial lobby. Also, getting to the beach was not very convenient. It took some walking which wasn't the biggest problem. When we got to the beach, there were plenty of lounge chairs and canopies available but there were very limited staff or no staff available to order any drinks. So, to get any drinks, we had to walk farther to the bar and then back. Overall, it was a great experience but we won't be back.
Maya, us7 night trip with friends
Very good 8.0
Nice! Great for kids!
My family and I had a really nice time at White Sands! The grounds are beautifully landscaped, the pool(s) are huge, breakfast buffet was terrific, and the spa was lovely. There are 2 other resorts on the property that you have full access to, and they're just as nice! Very family friendly and there's something to do for everyone. A couple down sides - The beach is covered in rocks and there's only a very small section for people to swim at. Also, the pool area has NO music (and neither did the restaurants). When im on vacation in Mexico...there needs to be music playing! Especially when having a drink outside at the pool bar!? Not so fun when it's dead silent. Lastly, we arranged for transportation from the airport to the hotel (directly with hotel staff) and our ride never showed. Ended up taking a $180 taxi to the hotel.
Thomas, us5 night family trip
Very good 8.0
Everything was great except for my room. As soon as we walked in to use the bathroom it smelled of urine, so we had to leave the bathroom door open. The next day I woke up to a p
us8 night trip
Exceptional 10.0
We loved this beautiful resort! Loved all the restaurants and the service staff was always so kind and wonderful.
Theresa, us3 night family trip
Exceptional 10.0
The food was exceptional, best buffets ive ever had. Staff bent over backwards to make for a special trip. This property had everything i could ever hope for.
Ryan, ca10 night romance trip
Poor 2.0
Paid way more than was quoted. Expedia screwed up or once they get you there you have to pay or else.
Ron, us7 night romance trip
Exceptional 10.0
Super friendly, respectful and efficient staff at restaurants, bars and cart drivers every worker there made us want to go back. Congratulations to all staff!
ca3 night trip
Exceptional 10.0
Everything was good beautiful resort the food was wonderful the service was great but the Internet was a little bit slow
Abe, us5 night family trip

Grand Palladium White Sand Resort & Spa All Inclusive