4/10 Fair
22 February 2023
WOULDN'T stay here again
Didn't stay at the New valron as Hotels.com or New Valron changed my hotel without notifying me. I ended up stayed in the Blackpool Promenade Hotel
When i arrived at New Valron there was a notice on the door i then had to call a telephone number so they could come to show where i was staying.
Luckily I had 2% battery on my phone and i managed to call them otherwise not sure what i would of done
There was no wifi in the room when i booked amenities stated wifi in rooms, daily cleaning saw no cleaners had a TV with no remote so could watch TV as you needed the remote to turn it on. They said they were going to sort out a remote but never did got fed up of asking after 2 days.
The wall seemed thin as we could here the people talking in the next room talking
The heater didn't work either but in fairness they did supply a heater.
There was rubbish bags on the landing on Friday when i arrived and they were still there Tuesday morning when i left.
One day I called the reception desk number and a guested answered the phone as there was no receptionist and ge was waiting to check in.
Verified traveller
4-night family trip
Verified Hotels.com guest review