All hotels in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults
You can collect Hotels.com™ Rewards nights here

Blue Bay Grand Esmeralda All Inclusive, Playa del Carmen, Mexico

4-star4 stars
Carretera Federal ChetumalPuerto Juarez Km.300, Playa del CarmenQROO77710Mexico

All-inclusive beachfront resort with spa, near El Camaleon Golf Club
  • Free WiFi in lobby and free parking
Good7.0
Location
Great location
Food
Delicious food
Cleanliness
Quite clean
Beach
Beach is not so nice
322See all 322 Hotels.com reviews
From 10,470 reviewsTripAdvisor Traveller Rating

Blue Bay Grand Esmeralda All Inclusive, Playa del Carmen, Mexico

from NZ$311
  • Deluxe Room, Garden Area
  • Superior Room, Garden View
  • Superior Room, Partial Sea View
  • Deluxe Room, Garden View (Gold)
  • Suite, 1 King Bed, Jetted Tub (Emerald)
  • Suite, Pool Access, Garden View (Emerald)
  • Deluxe Room, Partial Ocean View (Gold)
  • Deluxe Room, Ocean View (Gold)

At a glance

Key facts

Hotel size

  • This hotel has 979 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas (1-device limit)

  • WiFi in rooms *

Transport

Parking

  • Free self parking

Other information

  • All-inclusive (taxes and gratuities included)
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • 6 restaurants
  • 4 bars/lounges
  • Poolside bar
  • 24-hour room service
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Number of outdoor pools - 2
  • Children's pool
  • Fitness facilities
  • Outdoor tennis courts - 2
  • Full-service spa
  • Spa treatment room(s)
  • Beach towels
  • Spa tub
  • Sauna
  • Billiards or pool table
Working away
  • 24-hour business center
  • One meeting room
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 8
  • Year Built 2006
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Picnic area
  • Library
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony or patio
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Pay movies
  • Cable/satellite TV channels
Stay connected
  • WiFi (surcharge)
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (some restrictions)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Water fitness

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances

Not included
  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Snorkeling excursions
  • Premium food items
  • Premium and/or non-domestic beverages
  • Bottled wine
  • Room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours

Spa

In a minimalist atmosphere, enjoy the 8,290 sq. feet spa facilities during your stay. BlueBay SPA has 8 individual rooms, 4 massage rooms, sauna, steam room and beauty salon. Therapists trained by the prestigious cosmetic brand Germaine de Capuccini will make you feel rejuvenated. Please note that advanced reservations are required for massages and spa services.

Blue Bay Grand Esmeralda All Inclusive, Playa del Carmen, Mexico’s small print

Also known as

  • Bay Blue Grand Esmeralda
  • Grand Esmeralda Blue Bay
  • Blue Bay All Inclusive
  • Blue Bay Esmeralda Grand
  • Blue Bay Grand Esmeralda All Inclusive Playa del Carmen
  • Blue Bay Grand Esmeralda Playa del Carmen
  • Blue Grand
  • Blue Grand Bay Esmeralda
  • Esmeralda Blue Bay
  • Grand Blue Bay Esmeralda

Policies

Guests under 12 years old are not allowed in the spa.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

WiFi is available in guestrooms for MXN 80 per 24-hour period (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Blue Bay Grand Esmeralda All Inclusive, Playa del Carmen, Mexico

Landmarks

  • On the beach
  • Tres Rios Ecopark - 42 min walk
  • El Camaleon Golf Club - 2.6 mi / 4.2 km
  • Grand Coral Golf Riviera Maya - 5.6 mi / 9 km
  • Maroma Beach - 6.4 mi / 10.3 km
  • El Manglar Golf Course - 7.2 mi / 11.7 km
  • Guadalupe Church - 7.7 mi / 12.3 km
  • Quinta Avenida - 7.8 mi / 12.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 40 min drive
  • Free self parking

Recent reviews

Good 7.0 From 322 reviews

Blue Bay Grand Esmeralda All Inclusive, Playa del Carmen, Mexico
Very Good8.0
Everything was perfect except for the beach
mirna, us7 night trip
Blue Bay Grand Esmeralda All Inclusive, Playa del Carmen, Mexico
Fair4.0
The pool was sooooo dirty. The refrigerator didn't work in my room either the air conditioner and by the end the last day they cut the water so sad because I went there like 5 years a go everything was so clean and neat
BRIZA MONICA, us1 night family trip
Blue Bay Grand Esmeralda All Inclusive, Playa del Carmen, Mexico
Fair4.0
Not the experience we hoped for
We did not have a great time at BlueBay Grand Esmeralda. - The beach is full of algae, and rocks. This makes the water brown, instead of blue/green as you'd see in downtown Playa. It is bad. - There's little shade in the pool area. So little that around noon it is impossible to stay in the area, and you'll have to either hide in the restaurant or go to your room and sleep a siesta. - No bar inside the pool. You have to walk to the bar, which does not have any shade. So see above. - The hotel is spread out, but the trolley/ buses run every 30 minutes. So expect to walk for a mile under the sun. - The a-la-carte options are OK, but you need to reserve 1 day in advance, and for larger parties (we were 8) you'll have spotty service. Waiters mixing up orders, food taking forever to get cooked, etc. We would consistently be the last party at the restaurant, and the staff would start turning lights on, cleaning up tables around us, etc. So beware if you're on a large party. - The closest bar to the lobby is about 300 meters away. So if you're waiting to be picked up and want something to drink, you need to walk 600 meters roundtrip. - The lobby does not have fans. It is annoyingly hot. - The buffet food options are OK. Be prepared to wait for 15 minutes for a table though. More if you're on a large party. Right before staying at BlueBay we stayed at a different hotel, in Playacar. About the same category on paper, but far superior. Don't waste your money here.
Diego, us5 night family trip

See all reviews

Blue Bay Grand Esmeralda All Inclusive, Playa del Carmen, Mexico

Is the description of this hotel not correct? Tell us