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All properties in Queenstown, Otago, New Zealand

Mercure Queenstown Resort

4-star ski hotel with ski shuttle, near Lake Wakatipu

  • Free Internet and free parking
From
NZ$129

Restrictions related to your trip

  • Due to COVID-19, this property’s food and beverage options may be limited.

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Sainsbury Road, Queenstown, 9300, New Zealand
8.4.Very good.
  • Rooms were tidy and beds comfy and given weather outside the room was very warm. Would…

    Jun 24, 2021

  • Outdated rooms and rooms not cleaned. Disappointing... Do not recommend.

    Apr 24, 2021

See all 317 reviews

Official standards

This property advises that it adheres to ALLSAFE (Accor Hotels) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Safe
Easy parking
Convenient
Dining options
  • Free WiFi
  • Free parking
  • Pool
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 148 smoke-free guestrooms
  • Daily housekeeping
  • Near the beach
  • 2 restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available

For families

  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Free toiletries
  • Garden

What’s around

  • In Fernhill
  • Lake Wakatipu - 21 min walk
  • Kiwi and Birdlife Park - 30 min walk
  • Skyline Queenstown - 32 min walk
  • Queenstown Gardens - 32 min walk
  • Bob's Peak - 40 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Double Room, 2 Double Beds, Garden View
  • Superior Room, 1 King Bed, Lake View
  • Room, 1 King Bed, Garden View
  • Superior Room, 2 Queen Beds, Lake View
  • Room, 2 Queen Beds, Lake View
  • Deluxe Room, 1 King Bed, Garden View
  • Deluxe Room, 1 King Bed, Lake View

What’s around

Landmarks

  • In Fernhill
  • Lake Wakatipu - 21 min walk
  • Kiwi and Birdlife Park - 30 min walk
  • Skyline Queenstown - 32 min walk
  • Queenstown Gardens - 32 min walk
  • Bob's Peak - 40 min walk
  • Onsen Hot Pools - 5.7 mi / 9.2 km
  • Moke Lake - 7.6 mi / 12.2 km
  • Coronet Peak Ski Area - 9.4 mi / 15.1 km
  • The Remarkables Ski Area - 14.2 mi / 22.9 km

Getting around

  • Queenstown Intl. Airport (ZQN) - 11 min drive
  • Ski shuttle (surcharge)
map
See on map
Sainsbury Road, Queenstown, 9300, New Zealand

At a glance

Hotel size

  • This hotel has 148 rooms

Arriving/leaving

  • Check-in time 2 PM-anytime
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • Due to COVID-19, this property’s food and beverage options may be limited.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free wired Internet access in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking includes off-street options

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills

Things to do

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Rafting nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Segway rental/tour nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Skydiving nearby
  • Snowboarding nearby
  • Snowmobiling nearby
  • Snowshoeing nearby

Working away

  • 24-hour business center
  • Number of meeting rooms - 3
  • Conference space
  • Conference space size (feet) - 3272
  • Conference space size (meters) - 304

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Elevator
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in lobby
  • Television in common areas

Accessibility

  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge

Languages Spoken

  • English
  • French
  • Hindi
  • Japanese
  • Korean
  • Portuguese
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

Things to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • LED TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free wired Internet
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

South Eatery Restaurant - Overlooking the ocean, this restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

Rises Restaurant - Overlooking the ocean, this restaurant serves breakfast only. A children's menu is available.

Recreation

On Site

  • Fitness facilities
  • Sauna

Nearby

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Rafting nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Segway rental/tour nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Skydiving nearby
  • Snowboarding nearby
  • Snowmobiling nearby
  • Snowshoeing nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property has signed the UNESCO Sustainable Tourism Pledge.

Fees & policies

Optional extras

  • Wired Internet access is available in guestrooms for an extra charge
  • Buffet breakfast is offered for an extra charge of NZD 27 per person (approximately)
  • Ski shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)
  • Credit card charges are subject to an extra charge of 2 percent
  • Safes in guestrooms can be used for an extra charge

Children & extra bedsPay at property

  • Rollaway beds are available for NZD 40.0 per night

Pool, spa & gym (if applicable)Pay at property

  • Pool access available from 7:00 AM to 10:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash.

Also known as

  • Mercure Queenstown
  • Mercure Queenstown Resort Queenstown
  • Mercure Queenstown Resort Hotel Queenstown
  • Mercure Queenstown Resort
  • Mercure Queenstown Queenstown
  • Mercure Resort Queenstown
  • Queenstown Mercure
  • Queenstown Mercure Resort
  • Mercure Hotel Queenstown
  • Mercure Resort Queenstown Hotel Queenstown
  • Mercure Queenstown Resort Hotel

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Mercure Queenstown Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's a seasonal outdoor pool. Guests have pool access from 7:00 AM to 10:00 PM.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 2 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Yes, there are 2 onsite restaurants, featuring ocean views. Nearby restaurants include Vknow (9-min walk).
  • No, this hotel doesn't have a casino, but SKYCITY Wharf Casino (2-min drive) and Skycity Queenstown Casino (3-min drive) are both nearby.
  • Have fun with nearby winter activities like cross-country skiing, snowboarding, and snowmobiling, and in warmer months enjoy a round of golf at the nearby golf course. Additional recreation nearby includes casino gaming, ecotours, and segway rentals. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a seasonal outdoor pool and a sauna. Mercure Queenstown Resort also has a fitness center and a picnic area, as well as a garden.
8.4.Very good.
  • 8.0.Very good

    Amazing views

    It has the most amazing views from our room and the beds are comfortable and food is ok. But I think for the number of rooms they have, they don't have enough room for diners, breakfast guests were overflowing into the lobby because all the tables are used up. Also the parking areas are not enough. We had to park up the street and walked back down.

    Gail, 3 night family trip, Apr 21, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Room with a View

    Really enjoyed our stay. Upgrade to Lakeview room was very much appreciated. Room and bed very comfortable. Cannot fault anything. Very friendly and welcoming staff.

    Gordon, 2 night trip, Apr 3, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Not so amazing, I asked for a paid room upgrade & it was done at a cost, but luggage was never moved, had to ask & wait, that delay impacted our day’s plans.

    5 night trip, Apr 3, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Lovely stay

    Great plaxe to stay, lovely restaurants and happy hour. Spa and gym were great facilities too.

    2 night family trip, Mar 24, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Nice views

    Great hotel, very good value for money. Staff was very helpful and friendly. Great cooked breakfast and outdoor swimming pool with spa was great

    Sheyk, 1 night business trip, Feb 4, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    It was an amazing stay, service was super awesome, enjoyed every moment, all the staffs were friendly including cleaners, special thanks goes to Fijian girl (Bessy) who was in charge of morning breakfast. She is very welcoming, caring and providing great customer service. Would highly recommend to my friends and family.

    Mohammed, 3 night family trip, Jan 25, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Tidy room, but a bit tight for 4 travellers.

    Barry, 3 night family trip, Jan 12, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    All in all, it was nice, just 5min drive from city center.

    3 night family trip, Jan 11, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    No Value from money

    This hotel needs a renovation desperately, Staff was good, house keeping was done regularly - great view , toilet paper will rip your bum, not enough parking space. For what they charge there are far better places in QT- I would Rate this place like a Lodge/Motel with a great view. Also you can hear people from next rooms, top floor, any one running in the corridor and you can hear Lifts going up and down.

    Miguel, 3 night family trip, Dec 26, 2020

    Verified Hotels.com guest review

  • 6.0.Good

    Feedback

    It was ok. Unfortunately we had to keep calling receptionist for linen. Also, brekkie was not great. They ran out of some of the selections when we got there. I don't think we will stay there again.

    Rosa, 3 night family trip, Oct 6, 2020

    Verified Hotels.com guest review

See all 317 reviews