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Mercure Queenstown Resort

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2 restaurants, breakfast served
Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, pool loungers
Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, pool loungers
Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, pool loungers
In-room safe, individually furnished, desk, blackout curtains

Overview of Mercure Queenstown Resort

UNESCO Sustainable Travel Pledge

Mercure Queenstown Resort

4.0 star property
4-star ski hotel with ski shuttle, near Lake Wakatipu

8.2/10 Very good

1,010 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Internet access
  • Free WiFi
  • Gym
  • Non-smoking
The price is NZ$287
Price available on 19/02/2023
Map
Sainsbury Road, Queenstown, 9300

Room options

About this area

What's nearby

  • In Fernhill

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 12 min drive
  • Ski shuttle (surcharge)

Restaurants

  • Farelli's Trattoria - 3 min drive
  • Bespoke Kitchen - 3 min drive
  • Lombardi - 3 min drive
  • Botswana Butchery - 3 min drive
  • Habebe's - 4 min drive

About this property

Mercure Queenstown Resort

Mercure Queenstown Resort features a ski shuttle and puts you near winter activities such as downhill skiing, snowboarding and cross-country skiing. Guests can take a dip in the outdoor pool or grab a bite to eat at South Eatery Restaurant, which serves dinner and is one of 2 restaurants. This upmarket hotel also features a bar/lounge, a fitness centre and a hot tub. Ski storage is also available. The comfortable beds and helpful staff get good marks from fellow travellers.

Languages

English, French, Hindi, Japanese, Korean, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Contactless room service is available.

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 148 rooms

Arriving/Leaving

  • Check-in time from 2 PM until anytime
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (15 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free wired Internet access in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • On-site parking includes off-street options

Off-site

  • Ski shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10 AM
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • Private picnics
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's menu
  • Pool gate

What to do

  • Private winery tours
  • Beach nearby
  • Bike rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Kayaking nearby
  • Scooter/moped hire nearby
  • Skydiving nearby
  • Zip-lining nearby

Working away

  • 24-hour business centre
  • 3 meeting rooms
  • Conference space (3272 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas
  • Ski storage

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fireplace in lobby
  • Television in common areas
  • Fitness centre
  • An outdoor pool
  • Hot tub
  • Sauna

Accessibility

  • Lift
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge

Languages

  • English
  • French
  • Hindi
  • Japanese
  • Korean
  • Portuguese
  • Spanish

Ski

  • Ski shuttle (surcharge)
  • Ski storage
  • Ski lifts nearby
  • Ski runs nearby
  • Downhill skiing nearby
  • Skiing lessons nearby
  • Snowboarding nearby
  • Ski hire shops
  • Snowmobiling nearby
  • Snowshoeing nearby

Room amenities

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free wired Internet
  • Phone

Food and drink

  • Champagne service
  • Mini fridge

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

South Eatery Restaurant – Overlooking the ocean, this restaurant only serves dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Rises Restaurant – Overlooking the ocean, this restaurant only serves breakfast. A children's menu is available.

Awards and affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Refundable deposits

  • Deposit: NZD 100 per night

Optional extras

  • Buffet breakfast is offered for an extra charge of NZD 32 per person (approximately)
  • Ski shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Credit card charges are subject to an extra charge of 2 per cent

Children & extra beds

  • Rollaway beds are available for NZD 65 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 10:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

A shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

Policies

<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.</p> <p> This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly). </p><p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Mercure Queenstown
Mercure Queenstown Resort
Mercure Queenstown Queenstown
Mercure Resort Queenstown
Queenstown Mercure
Queenstown Mercure Resort
Mercure Hotel Queenstown
Mercure Resort Queenstown Hotel Queenstown
Mercure Queenstown Resort Hotel
Mercure Queenstown Resort Queenstown
Mercure Queenstown Resort Hotel Queenstown

Frequently asked questions

Does Mercure Queenstown Resort offer free cancellation for a full refund?
Yes, Mercure Queenstown Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Mercure Queenstown Resort?
As of 2 February 2023, prices found for a 1-night stay for 2 adults at Mercure Queenstown Resort on 19 February 2023 start from NZ$287, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Mercure Queenstown Resort?
This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitiser. Please note that this information has been provided by our partners.
Is there a pool at Mercure Queenstown Resort?
Yes, there's an outdoor pool. Guests have pool access from 7:00 AM to 10:00 PM.
Are pets allowed at Mercure Queenstown Resort?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Mercure Queenstown Resort?
Yes, there's free self parking.
What are the check-in and check-out times at Mercure Queenstown Resort?
You can check in from 2 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
Is there an on-site casino at Mercure Queenstown Resort?
No, this hotel doesn't have a casino, but SKYCITY Wharf Casino (3-min drive) and Skycity Queenstown Casino (4-min drive) are both nearby.
What is there to do at Mercure Queenstown Resort and nearby?
Have fun with nearby winter activities such as cross-country skiing, snowboarding and snowmobiling, and in warmer months, enjoy a round of golf at the nearby golf course. Additional recreation nearby includes casino gaming, ecotours and segway hire. Enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor pool. Mercure Queenstown Resort also has a sauna and a fitness centre, as well as a picnic area and a garden.
Are there restaurants at or near Mercure Queenstown Resort?
Yes, there are 2 on-site restaurants, featuring ocean views.
What's the area around Mercure Queenstown Resort like?
Mercure Queenstown Resort is in Fernhill, a short 5-minute walk from Mt Crichton Loop Track.

Reviews

8.2

Very good

8.5/10

Cleanliness

8.7/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Fair

Time for an upgrade and more staff
Staff were great on check in. That’s about it! Hotel is old and tired. The pool is so cold it’s unusable - and there’s not enough furniture for more than a few people to sit around. The rooms are large (family) although ours had barely been cleaned despite a late check in. Minimal staff at bar - long, long wait to be served. Location is great with great views. For the price I recommend staying closer to town (the hotel is on a hill which is very tough to walk without a car. Taxis are very expensive).
Dean, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Nice view and good hotel
Jorge, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The hotel looks pretty old from inside but the view was great and it was clean.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

EUITAEK, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Staff were very very friendly. Nice and clean, the size of the room compared to the pictures on website was very disappointing especially for the price.
Glenda, 1-night romance trip
Verified Wotif guest review

10/10 Exceptional

Enjoyed our stay at Mercure! The staff were friendly and accommodating! Breathtaking views. ❤️
Pernell Jan, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

It was an amazing stay!
Gretchen, 5-night family trip
Verified Expedia guest review

6/10 Good

It looks real nice from outside a big hotel but not exactly what we expected when inside. Pros - Has a great view from the dining area, Cons, coudnt use the spa was always closed, dining had a limited menu and time. Parking we always parked far and had to walk in the entrance area to get through the corridors to our rooms a fair bit of walk. The rooms are ok great tv, but the shower was overflowing to the toilet area. There was a rugby practice at the car park early hours of the morning so couldn't sleep cause of the noise. I asked for a blanket and it was not clean and still smelt from use. The best part is the view from the dining area that's about it. Probably would stay elsewhere next time. It is a fair bit of drive from queenstown city area.
Linda Knanya, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Lovely room, great staff. Great facilities and breakfast. Amazing views! Good pricing given the quality and access to town. Would definitely stay again and so pleased I stayed at the Mercure.
Jennifer Anne, 8-night trip
Verified Expedia guest review

8/10 Very good

The views from the property were awesome. The staff was very good friendly and helpful. The breakfast was nice Due to staff shortage the in room dining options were very limited. The location is a little secluded with not many options of using public transport but Uber didn’t cost a lot either. Overall good experience
Garima, 5-night family trip
Verified Expedia guest review