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Mercure Queenstown Resort

4.0 star property
Ski hotel with ski shuttle, near Lake Wakatipu

Choose dates to view prices

Nestled near Lake Wakatipu, Mercure Queenstown Resort offers an eco-friendly retreat with a coffee shop and lush garden. Enjoy the hotel's two on-site restaurants for breakfast and dinner, or unwind in the sauna or spa tub after a day of skiing via the ski shuttle.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Free Wi-Fi
  • Connecting rooms available
  • Air-conditioning

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • 2 restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Ski storage
  • Fitness centre
  • Sauna
  • Self parking
  • Children's pool
  • Hot tub
  • Room service

For families (6)

  • Free cots/infant beds
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Garden
  • Terrace
The current price is NZ$231
includes taxes & fees
1 Aug - 2 Aug

Why we love this property

Work and play balance
This hotel offers a 24-hour business centre and meeting rooms for productivity. After work, guests can unwind in the sauna or enjoy the bar.
Culinary paradise awaits
Taste adventure at 2 restaurants, a cafe, and the bar. Indulge in ocean-view dining, private picnics, in-room champagne, and vegan options.

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Room, 1 King Bed, Garden View

A hotel room with a large bed, a desk, a chair, and a window with curtains.

Room, 1 King Bed, Garden View

8.0 out of 10
Very good
(5 reviews)
  • Garden view
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Superior Room, 2 Queen Beds, Lake View

A hotel room with a large window, a bed, a chair, a TV, and a lamp.

Superior Room, 2 Queen Beds, Lake View

8.8 out of 10
Excellent
(21 reviews)
  • Lake view
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Room, 2 Queen Beds, Lake View

A hotel room with two beds, a desk, a chair, a view of mountains, and a painting on the wall.

Room, 2 Queen Beds, Lake View

7.8 out of 10
Good
(16 reviews)
  • Lake view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Deluxe Room, 1 King Bed, Lake View

Lake view

Deluxe Room, 1 King Bed, Lake View

  • Lake view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View

  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Double Room, 2 Double Beds, Garden View

A hotel room with two beds, a chair, a lamp, and a window with curtains.

Double Room, 2 Double Beds, Garden View

9.2 out of 10
Wonderful
(26 reviews)
  • Garden view
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Superior Room, 1 King Bed, Lake View

A hotel room with a large window, a bed, a bedside table, a lamp, and a view of a body of water and mountains.

Superior Room, 1 King Bed, Lake View

7.0 out of 10
Good
(6 reviews)
  • Lake view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

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About the area

Map
Sainsbury Road, Queenstown, 9300

What's nearby

  • Steamer Wharf - 5 min drive - 2.2 km
  • Queenstown Mall - 5 min drive - 2.6 km
  • Kiwi Park - 6 min drive - 3.0 km
  • TSS Earnslaw Steamship - 7 min drive - 3.7 km
  • Queenstown Beach - 7 min drive - 3.7 km

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 17 min drive
  • Ski shuttle (surcharge)

Restaurants

  • ‪Heritage Queenstown - ‬6 min walk
  • ‪Finz - ‬3 min drive
  • ‪My Thai Lounge - ‬4 min drive
  • ‪Public Kitchen and Bar - ‬3 min drive
  • ‪Smiths Craft Beer House - ‬3 min drive

About this property

Mercure Queenstown Resort

  • Mercure Queenstown Resort features a ski shuttle and puts you a short five-minute drive from Skyline Queenstown and Lake Wakatipu. Guests can take a dip in the outdoor pool or grab a bite to eat at South Eatery Restaurant, which serves dinner and is one of 2 restaurants. A bar/lounge, a fitness centre and a hot tub are other highlights. Ski storage is also available. Fellow travellers love the helpful staff.

At a glance

DONE

Hotel size

    • 148 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; check-in end time: anytime
    • Contactless check-in and check-out are available
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 11 AM
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • The property charges 2 per cent for credit card payments
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free wired internet access in rooms
LOCAL_PARKING

Parking

    • Uncovered on-site self-parking (NZD 15.00 per night)
    • Wheelchair-accessible parking on site
    • On-site parking includes off-street options
DONE

Off-site

    • Ski shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10 AM
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • Private picnics
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Children's menu
  • Pool gate

What to do

  • Private winery tours
  • Beach nearby
  • Bike rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Kayaking nearby
  • Snorkelling nearby
  • Scooter/moped hire nearby
  • Skydiving nearby

Working away

  • 24-hour business centre
  • 3 meeting rooms
  • Conference space (3272 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas
  • Ski storage
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fireplace at reception
  • Television in common areas
  • Fitness centre
  • An outdoor pool
  • Hot tub
  • Sauna
  • Locally sourced food is prioritised
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Annual offsets purchased for at least 10% of carbon footprint
  • Locally owned and organised tours and activities
  • Local artist showcase
  • Local culture and ecosystem education
  • Double-glazed windows
  • Uses some LED lighting
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge

Ski

  • Ski shuttle (surcharge)
  • Ski storage
  • Ski lifts nearby
  • Ski runs nearby
  • Downhill skiing nearby
  • Skiing lessons nearby
  • Snowboarding nearby
  • Ski hire shops
  • Snowmobiling nearby
  • Snowshoeing nearby

Room amenities

Be entertained

  • 50-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Shower only
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free wired Internet
  • Phone

Food and drink

  • Champagne service
  • Mini fridge

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Uses some LED lighting
  • Recycling
  • Water-efficient showers only

Special features

Dining

South Eatery Restaurant – Overlooking the ocean, this restaurant only serves dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.
Rises Restaurant – Overlooking the ocean, this restaurant only serves breakfast. A children's menu is available.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Refundable deposits

  • Deposit: NZD 100 per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately NZD 32 per person
  • Ski shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Credit card charges are subject to an extra charge of 2 per cent

Children & extra beds

  • Rollaway beds are available for NZD 65.0 per night

Parking

  • Uncovered self-parking costs NZD 15.00 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 10:00 PM

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Also known as

Mercure Queenstown
Mercure Queenstown Resort
Mercure Queenstown Queenstown
Mercure Resort Queenstown
Queenstown Mercure
Queenstown Mercure Resort
Mercure Hotel Queenstown
Mercure Resort Queenstown Hotel Queenstown
Mercure Queenstown Resort Hotel
Mercure Queenstown Resort Queenstown
Mercure Queenstown Resort Hotel Queenstown

Frequently asked questions

Does Mercure Queenstown Resort offer free cancellation for a full refund?

Yes, Mercure Queenstown Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Mercure Queenstown Resort?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 10:00 PM.

Are pets allowed at Mercure Queenstown Resort?

Sorry, pets aren't allowed.

Is parking offered on site at Mercure Queenstown Resort?

Yes. Self-parking costs NZD 15.00 per night.

What are the check-in and check-out times at Mercure Queenstown Resort?

Check-in start time: 2 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.

Is there an on-site casino at Mercure Queenstown Resort?

No, this hotel doesn't have a casino, but SKYCITY Wharf Casino (3-min drive) and Skycity Queenstown Casino (4-min drive) are both nearby.

What is there to do at Mercure Queenstown Resort and nearby?

Have fun with nearby winter activities such as cross-country skiing, snowboarding and snowmobiling, and in warmer months, enjoy a round of golf at the nearby golf course. Additional recreation nearby includes casino gaming, ecotours and segway hire. Enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor pool. Mercure Queenstown Resort also has a sauna and a fitness centre, as well as a picnic area and a garden.

Are there restaurants at or near Mercure Queenstown Resort?

Yes, there are 2 on-site restaurants, featuring ocean views.

What's the area around Mercure Queenstown Resort like?

Mercure Queenstown Resort is in Fernhill, a short 5-minute walk from Mt Crichton Loop Track.

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Reviews

Mercure Queenstown Resort Reviews

8.6

Excellent

8.8

Cleanliness

8.4

Location

9.0

Staff & service

8.2

Property conditions & facilities

Guest review summary

What guests liked

  • The restaurant offered excellent food, great views, and friendly staff, with many guests praising the pet-friendly atmosphere. (22 reviews)
  • Breakfast was consistently praised as amazing, great, and excellent with many reviewers highlighting the stunning views and pleasant atmosphere. (24 reviews)
  • The pool area was fantastic, with all day sun and a lovely place to relax. (7 reviews)
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From real guest reviews summarized by AI.

Popular mentions

View
Service staff
Room
Breakfast
Parking
Location
Bed
Towns
Lake
Family friendly

Reviews

Verified

6/10 Good

Nice views from the breakfast area, breakfast included and quite good. Rooms are basic but clean. I was a little annoyed that we were charged NZ$15 for parking per night given the hotel is out of town and not easily accessible without a car, limiting alternative options. In also think bath robes and slippers should be provided by the hotel given they have an outdoor spa and pool, with we couldn’t use as we weren’t prepared for that. Otherwise, staff are helpful and friendly.
Matthew, 8-night trip
Verified

10/10 Exceptional

Absolutely beautiful view in a lovely hotel
Tiffany, 1-night trip
Verified

10/10 Exceptional

Breakfast was great. The restaurants were well managed and set-up. The food was excellent.
Gregory, 5-night trip
Verified

10/10 Exceptional

Great breakfast lovely views
Pradip, 5-night trip
Verified

10/10 Exceptional

Amazing lake view. Loved our stay here!
Amanda, 2-night trip
Verified

8/10 Very good

Lovely stay, kid friendly
Rochelle, 3-night trip
Verified

10/10 Exceptional

Room was very neat and tidy and also staff.
Basil, 2-night trip
Verified

8/10 Very good

Good location
Nick, 3-night trip
Verified

10/10 Exceptional

Beautiful location- just like the pictures. Very welcoming hotel. Taxi/uber necessary to go to city center
Thomas, 3-night trip
Verified

8/10 Very good

Nice location,good size rooms
Varsha, 4-night trip
Verified

10/10 Exceptional

Excellent place to stay with family and lot’s of thing to do around.
Jaswinder, 3-night trip
Verified

10/10 Exceptional

It has beautiful room view
Clark, 2-night trip
Verified

8/10 Very good

The view. Rooms were also clean.
Dhama, 1-night trip
Verified

10/10 Exceptional

Exceptional staff, beautiful property and view of the lake!
Lisa, 1-night trip
Verified

8/10 Very good

Friendly staff and nice environment.
Paola, 2-night trip
Verified

10/10 Exceptional

Great service from Lucy on front desk and Sanjay in the restaurant. Will definitely be coming back!
Freeman, 1-night trip
Verified

10/10 Exceptional

Excellent staff and facilities. Rooms were large but tired and needed refreshing. Excellent bar with happy hour and restaurant with fantastic view. Wonderful stay and would return in a heartbeat.
David, 3-night trip
Verified

10/10 Exceptional

Great location and lovely staff. Loved our family stay at this resort.
Admir, 7-night trip
Verified

10/10 Exceptional

Love the location, staff great.
Grant, 2-night trip
Verified

10/10 Exceptional

It was extremely clean, people were great and breakfast was amazing. Would 100% recommend!!
Felipe Fiorino, 4-night trip
Verified

10/10 Exceptional

Love the space in the rooms and also the sustainability on products to use in the shower. Also good breakfast options in the buffet
Ana, 3-night trip
Verified

8/10 Very good

Nice hotel, a bit far from the centre. Big, clean room and really good bathroom. Parking is free on the road just outside the hotel, but Hotel car park is not free
Kenez, 1-night trip
Verified

8/10 Very good

Location is perfect. Just the property is bit dated
Jatinder, 2-night trip
Verified

10/10 Exceptional

Loved the pool & spa!
Natasha, 1-night trip
Verified

8/10 Very good

Clean room with great views. I thought the staff lacked some basic knowledge for new visitors but otherwise they were friendly enough.
Henry, 3-night trip