The hotel was lovely and clean, and when we arrived at 8:30pm, the host was very friendly. But unfortunately it just got worse. There was a blackout of all electricity in Ksamil and this particular hotel did not have any backup generator, unlike other hotels. This meant no electricity or water. We were unable to get water, go to the toilet, shower or use the AC (in 36°C heat) from 9pm until nearly 12:30am. The host was apologetic and we understand it wasn’t his fault. When we checked out in the morning, we politely asked if we could have a small discount as we had an extremely late night and were unable to use the basics facilities. The host got aggressive, shouted at us and made us leave the hotel threatening to call the police.
We disputed this with hotels.com who did absolutely nothing and said they can only offer refunds if the hotel approve it (?!). Really do not recommend.