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1 room, 2 adults

Jasper Hotel, Melbourne, Australia

4.5-starThis property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.
489 Elizabeth Street, Melbourne, VIC, 3000, Australia

Luxury hotel with restaurant, near Queen Victoria Market
  • Free WiFi
  • Great for familiesThis property has good facilities for families.
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 1,439 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

Location
Great location
WiFi
Good internet service
Service
Fantastic service
Value
Best value for money

Jasper Hotel, Melbourne, Australia

from NZ$105
  • Deluxe Room, 1 King Bed
  • Deluxe Twin Room
  • Premium Room, Courtyard View
  • Premium Room
  • Room, 1 King Bed, Balcony, City View
  • Family Suite
  • Jasper Suite

What’s around Jasper Hotel, Melbourne, Australia

Landmarks

  • In Melbourne Central Business District
  • Queen Victoria Market - 3 min walk
  • RMIT University - 5 min walk
  • Melbourne Central - 7 min walk
  • University of Melbourne - 11 min walk
  • Bourke Street Mall - 11 min walk
  • Her Majesty's Theatre - 16 min walk
  • Princess Theatre - 18 min walk

Getting around

  • Melbourne, VIC (MEL-Tullamarine) - 17 min drive
  • Melbourne, VIC (MEB-Essendon) - 13 min drive
  • Melbourne, VIC (AVV-Avalon) - 41 min drive
  • Flinders Street Station - 18 min walk
  • Southern Cross Station - 20 min walk
  • Showgrounds Station - 6 min drive
  • Melbourne Central Station - 6 min walk
  • Flagstaff Station - 10 min walk
  • Parliament Station - 19 min walk

At a glance

Key facts

Hotel size

  • This hotel has 90 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is 11 AM
  • Express check-in/out

Required at check-in

  • Credit card deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • No parking

  • Discounted offsite parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
Things to do
  • Fitness facilities
  • Bicycle rentals nearby
Working away
  • Business center
  • Number of meeting rooms - 10
  • Conference space
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Year Built - 1988
  • Elevator
  • Safe-deposit box at front desk
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
Languages Spoken
  • Chinese
  • English

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
Food and drink
  • Refrigerator
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Jasper Kitchen - This restaurant specializes in local cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered.

Jasper Hotel, Melbourne, Australia’s small print

Also known as

  • Jasper Hotel
  • Jasper Hotel Melbourne
  • Jasper Melbourne
  • Jasper Hotel Hotel
  • Jasper Hotel Melbourne
  • Jasper Hotel Hotel Melbourne

Policies

Only registered guests are allowed in the guestrooms.

Mandatory fees

Deposit: AUD 200 per stay

Optional extras

Credit card charges are subject to an extra charge of 1.5 percent

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Rollaway beds are available for AUD 60.0 per day

Cooked-to-order breakfast is offered for an extra charge of AUD 25 per person (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

Very good 8.2 From 567 reviews

Poor 2.0
UNEXPECTED PATHETIC CONDITIONS JASPER HOTEL ROOM
I would like to bring your attention about a hotel named JASPER in Elizabeth st Cbd 4.5 star rating in Melbourne. I booked a room for 3 days online on 4th of July to 7th July. When my guest entered the room it was so stinky that he couldn’t resist himself to come out of the room without any second thought. I cannot even explain you the condition of the room. It was above the worst. I never saw such kind of 4.5 star room in hotel having STUCCO CEILING , OLD MATTRESS which was almost shrinked , cracked wall from all sides and many more stuff like that . Even i complained to the reception for this condition. Staff even couldn’t tolerate the smell in the room,they were not able to find out where the smell is coming from.But still at that moment we asked for another room but the condition of other room was similar. For my guest it was too critical circumstances because he was new to this place and that moment i didnt manage to help him because of any urgent work. We end up paid $225 to upgrade the room. Even I have seen the other lady was facing the same problem.She was yelling for refund too.But she couldn’t get the refund bcoz of non refundable policy. I am so much stressed and annoyed by the hospitality of Jasper hotel. Everything that has mentioned fake online and fake pictures has been uploaded to betray the tourist.If anyone want happy to share room SO CALLED 4.5 STAR HOTEL room images.
HANEET, au3 night trip with friends
Poor 2.0
Terrible stay
We stayed there for 5 nights, as soon as we walked into our room, the room is very dirty with dust everywhere and is very old fashioned. We also had some terrible experiences too: 1. Duvet and duvet cover are both very dirty with marks on and duvet is actually yellow, I kindly asked the housekeeping lady to change it for me and guess what, she said NO for changing it! When the house keeping people clean the room, the will just do whatever she/he feels like, the bin won't be empty every day even tho there is rubbish in there. There's a hair on the wall of the shower and it wasn't removed for days. I don't even know what the housekeeping people are doing everyday 2. The glasses and cups in the room are very dirty with food debris and dust all over 3. Hair dryer with mould and full of dust 4. The room is full of bugs, my friend's hand got bitten by them and is still very swollen after 5 days!!! 5. The springs of the beds are broken!!!!! The bed is very uncomfortable and it actually hurt your back!!! 6. When we asked the receptionist to kindly make a phone call for us, he refused and insist we should call from our room. I have never been to a hotel which the concierge refuse to make phone calls for you for confirming a booking. At the end, receptionist did make a phone call for us after 5 minutes of explaining and he teased us about not wanting to pay several times. In general, this hotel is definitely not a 4.5 stars hotel, it should really be a 3 stars or less hotel
hkOther trip
Very good 8.0
The staff are very helpful and friendly. One of the guests lost his wedding ring at the hotel, and the staff tried their best to find it. Not sure if they have found the ring. My room with access to the indoor area was very nice. Nice design and layout. However, the cleanliness of the room needs to be improved. I found mold (a lot) around the washing basin. The chair in the room is dirty as well.
gb5 night family trip
Fair 4.0
Very poor housekeeping
Receptionists were helpful but understaffed as there was typically one person assigned to man the reception at all times. The same person has to double up as housekeeping after 2pm, and run random errands to deliver new toiletries or towels etc. Not the best staff allocation I’ve seen. Housekeeping is poor. My guess is the rooms are not vacuumed daily (if at all) as my room carpet seemed to get dirtier by the day. Housekeeping also fails to match international standards. There was a day I only left the hotel at 10am-ish. Prior to that I put the “do not disturb” sign and then flipped it over to the “make up the room” sign when I left. When I returned in the evening, the room was completely not made up. Called housekeeping and was told that housekeeping staff only worked till 2pm and that they only made their rounds once in the morning. I was told that I should not have put the sign to “do not disturb” and that when I left the hotel I should have told reception or housekeeping that I wanted my room cleaned. Well, (1) that defeats the whole purpose of having the “make up the room” sign as staff do not refer to it (2) I’ve only ever encountered this problem in this hotel - other places I’ve stayed in have had 24 hours housekeeping service and they were also 3/4 star hotels. Also, didn’t replace finished toiletries (I had clearly thrown the empty body wash tube away) Room has lousy pillows - very flat and even stacking two up doesn’t help.
alexis, gbOther trip
Exceptional 10.0
The Jasper is a home away from home for me once a year. The beds are comfortable, the free bottled water is an excellent new addition since my last visit, the provided body wash/shampoo/etc. is lovely, and the hotel staff are all so friendly and communicative. Literally the only issue ever is that the rooms can be too warm in winter but I usually just open the window during the day and it's fine.
auOther trip

Jasper Hotel, Melbourne, Australia

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