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Heritance Kandalama

Photo gallery for Heritance Kandalama

Exterior
4 restaurants, breakfast served
Fitness facility
Luxury King with Bathtub | Premium bedding, minibar, in-room safe, desk
4 restaurants, breakfast served

Overview of Heritance Kandalama

Heritance Kandalama

5.0 star property
Luxury hotel in Kandalama with 4 restaurants and spa
8.6 out of 10 Fabulous
8.6/10 Fabulous

495 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
Map
Kandalama Lake front, Dambulla, 21100
Main amenities
  • Daily housekeeping
  • 4 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Fitness centre
  • Sauna
  • Steam room
  • Spa tub
  • 24-hour room service
  • Coffee shop/cafe
  • Babysitting
For families
  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels

Room options

About this area

Getting around

  • Colombo (CMB-Bandaranaike Intl.) - 155 min drive
  • Airport pickup service

Restaurants

  • Pizza Hut - 16 min drive
  • Benthota Bake House - 17 min drive
  • Machan dambulla - 18 min drive
  • GajashakthI Restaurant - 23 min drive
  • ranithu restautant - 23 min drive
Map

About this property

Heritance Kandalama

Heritance Kandalama offers an airport shuttle (available 24 hours). Guests can visit the spa to be pampered with massages, aromatherapy or Ayurvedic treatments, and Kanchana Restaurant, one of 4 restaurants, serves breakfast, lunch and dinner. An outdoor pool, a bar/lounge and a fitness centre are other highlights at this luxurious hotel. The pool and helpful staff get good marks from fellow travellers.

Languages

English, French

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 152 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 2 PM until midnight
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (5 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport pickup on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:30 AM–10:30 AM
  • 4 restaurants
  • Bar/lounge
  • Coffee shop
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Babysitting (surcharge)

What to do

  • Ecotours
  • Hiking/biking trails nearby
  • Mountain biking nearby

Working away

  • 24-hour business centre
  • Meeting room
  • Computer station

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Porter/bellhop
  • Bike hire

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • Library
  • Fitness centre
  • An outdoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Steam room

Accessibility

  • Wheelchair-accessible
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • LED television
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Bath or shower
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Coco Spa. Services include facials, body scrubs, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna.

The spa is open daily. Children under 15 years old are not allowed in the spa without adult supervision.

Dining

Kanchana Restaurant – This restaurant serves breakfast, lunch and dinner.
Kaludiya Restaurant – This fine-dining restaurant only serves dinner. Guests can enjoy drinks at the bar.
Cafe Kachchan – Overlooking the pool, this café only serves light fare.
Kachchan Bar – On-site bar.
Kachchan Lounge – On-site lobby lounge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Christmas Eve (24 December) gala dinner per adult: USD 150
  • New Year's Eve (31 December) gala dinner per adult: USD 150

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 20 for adults and USD 10 for children
  • Airport shuttle service is offered for an extra charge of USD 220 per vehicle

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 15.0 per stay

Pool, spa, & gym (if applicable)

  • Children under 15 years old are not allowed in the spa without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.
This property accepts credit cards and cash.

Also known as

Heritance Kandalama
Heritance Kandalama Dambulla
Heritance Kandalama Hotel
Heritance Kandalama Hotel Dambulla
Kandalama
Kandalama Heritance
Hotel Heritance Kandalama
Kandalama Hotel Dambulla
Kandalama Hotel Sri Lanka
Heritance Kandalama Hotel
Heritance Kandalama Dambulla
Heritance Kandalama Hotel Dambulla

Frequently asked questions

Does Heritance Kandalama offer free cancellation for a full refund?
Yes, Heritance Kandalama does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Heritance Kandalama?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Heritance Kandalama?
Yes, there's an outdoor pool.
Are pets allowed at Heritance Kandalama?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Heritance Kandalama?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Heritance Kandalama?
Yes, a shuttle from the airport to the hotel is available. The charge is USD 220 per vehicle.
What are the check-in and check-out times at Heritance Kandalama?
You can check in from 2 PM - midnight. Check-out time is noon. Express check-in and check-out are available.
What is there to do at Heritance Kandalama and nearby?
Have fun with nearby activities such as hiking and mountain biking. Additional recreation on-site includes ecotours. Indulge in a treatment at the spa and soothe your senses in the hot tub. Heritance Kandalama also has an outdoor pool and a sauna, as well as a steam room.
Are there restaurants at or near Heritance Kandalama?
Yes, there are 4 on-site restaurants, featuring pool views.
Does Heritance Kandalama have any outdoor private spaces?
Yes, every room features a balcony.

Reviews

8.6

Fabulous

8.7/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Charith, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Location and architecture
Vanessa, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Daisuke, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

The architecture is amazing. How the hotel is built so open and embraces the natural area. Makes you feel part of the jungle without interfering with it
RANDI, 2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Narendra, 1-night trip
Verified Travelocity guest review

10/10 Exceptional

This hotel is in a league of its own. Once you arrive you are greeted with a jaw-dropping setting in front of lake Kandalama that no video or photo can ever do justice. The entire property blends with nature, you are often greeted with langurs and monkeys and elephants might visit the nearby areas every now and then. There is even a sign at the beginning of the road to the hotel that warns that elephants might cross the path. The food is good, you can glance at Kandalama lake and even see Sigiriya rock during breakfast. The pools are located right in front of the gorgeous landscape. The staff is courteous and welcoming. Perfect score!
Verified Expedia guest review

4/10 Fair

Chad, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Hotels.com guest review

10/10 Exceptional

One of the best hotels I have ever stayed in
Stephen, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Rooms have luxury feel. Appreciate clean fluffy towels and floor towels. Could do with rug next to bed. Very inconvenient electrical switches thru' headboard slats. No convenient square-pin plugs to charge mobile phones & laptops.
Ranjit, 1-night family trip
Verified Expedia guest review