Very disappointed with my room. 1st impressions are vital. The communal area was ok, but as a solo traveller with a heavy bag I wasn’t directed to the main lift by reception, but down some stairs along a dark corridor and into a poky lift. I opened the door to my room to be greeted by a large stain on the carpet. There was no milk to make tea only creamer powder and I was told I could always go down three floors to use the communal milk each time I had a cup of tea. I even visited the website to check I was in the 4* hotel I had booked! Not a patch on the 4* hotel I had stayed in, in Stockholm. The room had everything it said, but the majority of the plugs didn’t work. The hair dryer was pathetic and I just gave up and left my hair to dry naturally. The room was stuffy and the window only opened a smidge. The bathroom was clean and adequate. The bed was comfortable. The breakfast was ok. The location was good. I would not stay at this hotel again. As a solo traveller, I was allocated the pokiest room. My experience certainly wasn’t 4* or that of the glossy website photos.