8/10 Very good
2 April 2022
Nothing Supreme
The hotel was running on a very low occupancy yet they did not think of giving a closer room to pool access(which is their usp) as I had elder parents and small children. Inspite of mentioning that we are vegetarian everyday we had to explain again to get things made for us, which they did it very happily. The resort is far from the main area Ao nang and the hotel concierge does not give you any ideas or options of things to do. They are more interested in selling their tour packages which is 8-10 times expensive than the other providers. The stay could have been more interesting if someone could have been assigned to us to understand the concerns on food, stay etc. But I guess they are all returning from Covid and really not equipped to serve customers. Being Sofitel standards they really need to get guest relations on a higher standard.
Arjun, 3-night family trip
Verified Hotels.com guest review