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Hyatt Zilara Cancun - Adults Only - All Inclusive, Cancun, Mexico

4.5-star4.5 stars
Blvd Kukulcan Km 11.5 HZCancunQROO77500Mexico

Adults-only beachfront resort with spa, near La Isla Shopping Mall
  • Free WiFi and free parking
Great location
Tasty breakfast
Fantastic service
Wellness Area
Great wellness & sports facilities
796See all 796 reviews
From 6,431 reviewsTripAdvisor Traveller Rating

Hyatt Zilara Cancun - Adults Only - All Inclusive, Cancun, Mexico

from NZ$616
  • Ocean View Junior Suite Double
  • Ocean View Junior Suite King
  • Ocean Front Junior Suite Double
  • Ocean Front Junior Suite King
  • Ocean Front Luxury Suite King
  • Presidential Suite
  • Ocean View Swim Up Suite King
  • Junior Suite Double
  • Junior Suite King

At a glance

Key facts

Hotel size

  • This hotel has 307 rooms
  • This hotel is arranged over 8 floors


  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in
Airport shuttle service is available on request during limited hours. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum guest age is 18
  • Minimum check-in age is 18

Travelling with others


  • No cribs (infant beds)


  • Pets not allowed


  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms



  • Airport shuttle (available on request) *


  • Free valet parking

Other information

  • Caters to adults only
  • All-inclusive (taxes and gratuities included)
* See small print for additional details or extra charges

In the hotel

Food and drink
  • 6 restaurants
  • 5 bars/lounges
  • Coffee shop/café
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Beach cabanas (surcharge)
  • Beach sun loungers
  • Number of outdoor pools - 2
  • Free pool cabanas
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Beach umbrellas
  • Swim-up bar
  • Spa tub
  • Beach towels
  • Pool sun loungers
  • Steam room
  • Sauna
  • Billiards or pool table
Working away
  • 24-hour business center
  • One meeting room
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Number of buildings/towers - 1
  • Year Built 2007
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • In-room massage available
  • Furnished balcony or patio
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
Be entertained
  • LED TV
  • Cable TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All meals, snacks, and local beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Fitness facilities
  • Volleyball

  • Pilates
  • Yoga

  • Onsite entertainment and activities
  • Onsite live performances

Not included
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Premium and/or non-domestic beverages
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities


The hotel's spa, The Spa, offers signature Maya-inspired Saas, or clarity and light treatments, which match earth, wind, fire, or water elements to individual massages, masques, and exfoliations. Ingredients include clay from the crater Chicxulub and banana leaves. Included on the general menu are Japanese Shiatsu, chocolate mint exfoliation, and algae body wraps.

The Spa also features a spectacular hydro facility equipped with whirlpools, cold plunge pools, outdoor and rain showers, steam and dry sauna, and a temazcal steam hut. Men and women have separate areas with individual lockers; robe and sandals are provided. Fruit and beverages are supplied in the relaxation area.


La Adelita Cantina - This theme restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar. Open daily.

Asiana - This restaurant specializes in Asian cuisine and serves lunch and dinner.

Maria Marie - This restaurant specializes in fusion cuisine and serves dinner only.

Chefs Plate - This restaurant specializes in international cuisine and serves dinner only. Reservations are required.

Spice - This fine-dining restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Hyatt Zilara Cancun - Adults Only - All Inclusive, Cancun, Mexico’s small print

Also known as

  • All Inclusive Hyatt
  • Zilara Hyatt Cancun
  • Royal Cancun Resort
  • Royal Hotel Cancun
  • The Royal Hotel Cancun
  • The Royal In Cancun Hotel Cancun
  • Hyatt Zilara Adults All Inclusive
  • Hyatt Zilara Cancun Adults
  • Hyatt Zilara Adults
  • Hyatt Zilara Cancun Adults Only All Inclusive
  • Hyatt Zilara Cancun All Inclusive
  • All Inclusive Hyatt Cancun
  • Cancun Zilara Hyatt
  • Hyatt All Inclusive
  • Hyatt Zilara
  • Hyatt Zilara All Inclusive
  • Hyatt Zilara Cancun
  • Hyatt Zilara Cancun Adults All Inclusive
  • Zilara Hyatt


For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Airport shuttle service is offered for an extra charge of USD 150 per vehicle (roundtrip)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Hyatt Zilara Cancun - Adults Only - All Inclusive, Cancun, Mexico


  • In Hotel Zone
  • La Isla Shopping Mall - 16 min walk
  • Yamil Lu'um Archaeological Zone - 13 min walk
  • Tequila Museum - 17 min walk
  • Cancun Interactive Aquarium - 18 min walk
  • Chac Mool Beach - 18 min walk
  • Forum By The Sea Mall - 22 min walk
  • Forum Beach - 24 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 23 min drive
  • Free self parking
  • Free valet parking
  • Airport shuttle (surcharge)

Recent reviews

Exceptional 9.4 From 796 reviews

Hyatt Zilara Cancun - Adults Only - All Inclusive, Cancun, Mexico
The Hyat Zilara is really good!
Everything about The Hyatt Zilara was superb from the time we arrived to the short time later when we left. We were on a short Christmas break and arrived early. We were not expecting our room to be ready but the staff showed us around the resort and allowed us to make use of the resort until it was. It is hard to pick out any staff as they were so attentive and kind but Raul the chef in Pelicanos and Omar at the bar deserve particular credit. My wife is Gluten and Dairy free at the moment and Raul explained which dishes on the menu would not cause a problem but then prepared her a special lunch which combined with the view at Pelicanos made it all the more special. At the main bar Omar took the trouble to check some ingredients in the cocktails and again prepared a special one for my wife which he knew would not cause a problem. Even in the coffee shop you have a selection of Gluten free (but not dairy free) cookies. The cabanas on the beach are great and the water in the sea warm and clear. Thank you for making our short stay so memorable that we know we will return
Graham, us3 night romance trip
Hyatt Zilara Cancun - Adults Only - All Inclusive, Cancun, Mexico
A Traveller, us3 night family trip
Hyatt Zilara Cancun - Adults Only - All Inclusive, Cancun, Mexico
We are sure we'll stay at this hotel again. Staff was so good. Food was great. Really unforgettable.
Yoshihisa, us3 night romance trip
Hyatt Zilara Cancun - Adults Only - All Inclusive, Cancun, Mexico
Very Good8.0
Best Resort Ever...
Wonderful!! Location nice, view nice, people friendly, food great... i was amaze.. I’m definitely going back...
Vatreecia, us3 night romance trip
Hyatt Zilara Cancun - Adults Only - All Inclusive, Cancun, Mexico
best vacation yet
An amazing trip. Fantastic service, food and drinks. Can't wait to go back. This was definitely the trip of a lifetime.
Natalie I, us4 night romance trip

See all reviews

Hyatt Zilara Cancun - Adults Only - All Inclusive, Cancun, Mexico

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