Mercure Surabaya Grand Miram

Photo gallery for Mercure Surabaya Grand Miram

Reception
Outdoor pool
Outdoor pool
Room
Executive Suite, 1 King Bed | Room

Overview of Mercure Surabaya Grand Miram

UNESCO Sustainable Travel Pledge

Mercure Surabaya Grand Miram

4.0 star property
4-star hotel in Surabaya with 3 restaurants and outdoor pool

7.8/10 Good

71 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
Map
Jl Raya Darmo 68 - 78, Surabaya, East Java, 60189
Main amenities
  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Valet parking
  • Children's pool
  • Spa tub
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
For families
  • Free cribs/infant beds
  • Children's pool
  • Playground on site
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom

Choose dates to view prices

About this area

What's nearby

  • Heart of Surabaya

Getting around

  • Surabaya (SUB-Juanda) - 35 min drive
  • Surabaya Gubeng Station - 12 min drive
  • Surabaya Pasar Turi Station - 17 min drive
  • Airport shuttle (surcharge)

About this property

Mercure Surabaya Grand Miram

4-star eco-friendly hotel in the business district
Take advantage of a roundtrip airport shuttle, a poolside bar, and a grocery/convenience store at Mercure Surabaya Grand Miram. For some rest and relaxation, visit the sauna or hot tub, and indulge in a body wrap, a body treatment, or a facial. Be sure to enjoy a meal at any of the 3 onsite restaurants, which feature international cuisine and a poolside location. In addition to a free daily manager's reception and a terrace, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool
  • Free self parking, plus valet parking (surcharge)
  • Buffet breakfast (surcharge), bike rentals, and RV/bus/truck parking
  • A ballroom, a computer station, and multilingual staff
  • Guest reviews speak highly of the central location
Room features
All 257 rooms include comforts such as 24-hour room service and fireplaces, in addition to thoughtful touches like premium bedding and air conditioning.
Extra conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with showers and bidets
  • LED TVs with cable channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

Languages

English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 257 rooms
  • Arranged over 14 floors

Arriving/Leaving

  • Check-in time from 2 PM - midnight
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Onsite valet parking (IDR 30000 per day)
  • Onsite RV/bus/truck parking (fees apply)
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 5 AM–11 AM
  • 3 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children's pool
  • Playground
  • Grocery/convenience store
  • Children's menu

What to do

  • Shopping
  • Golfing nearby

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals

Facilities

  • 2 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Fireplace in lobby
  • Television in common areas
  • Health club
  • An outdoor pool
  • Spa services
  • Spa tub
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Raised toilet seat
  • Low-height counter/sink
  • Grab bar near toilet
  • Bathroom emergency pull cord

Languages

  • English
  • Indonesian

Room amenities

Be entertained

  • LED television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Alarm clock
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Fireplace

Freshen up

  • Private bathroom
  • Shower only
  • Bidet
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 7 treatment rooms including rooms for couples. Services include hot stone massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Dining

Trimurti Restaurant - This poolside restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Happy hour is offered. Reservations are required.
Lan Hua Chinese Restoran - This restaurant specializes in Chinese cuisine and serves lunch and dinner. A children's menu is available. Open daily.
Coffee Cafe - This café specializes in international cuisine and serves dinner only. A children's menu is available. Happy hour is offered. Open 24 hours. Open daily.
Ebisu - This restaurant specializes in Japanese cuisine and serves dinner only. A children's menu is available. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of IDR 149000 for adults and IDR 74500 for children (approximately)
  • Airport shuttle service is offered for an extra charge of IDR 220000 per vehicle (one way)

Renovations and closures

The following facilities or services will be unavailable from October 25 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

Children & extra beds

  • Rollaway beds are available for IDR 400000.0 per night

Parking

  • Valet parking costs IDR 30000 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast and through room service.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts credit cards, debit cards and cash.

Also known as

Mercure Hotel Surabaya
Mercure Surabaya
Surabaya Mercure
Mercure Surabaya Hotel
Mercure Surabaya Hotel Surabaya
Mercure Surabaya Java
Mercure Surabaya
Mercure Surabaya Grand Miram Hotel
Mercure Surabaya Grand Miram Surabaya
Mercure Surabaya Grand Miram Hotel Surabaya

Frequently asked questions

Does Mercure Surabaya Grand Miram offer free cancellation for a full refund?
Yes, Mercure Surabaya Grand Miram does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Mercure Surabaya Grand Miram?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Mercure Surabaya Grand Miram?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Mercure Surabaya Grand Miram?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Mercure Surabaya Grand Miram?
Yes, there's free self parking. RV/bus/truck parking is available.
Is airport shuttle service offered by Mercure Surabaya Grand Miram?
Yes, an airport shuttle is available. The charge is IDR 220000 per vehicle one way.
What are the check-in and check-out times at Mercure Surabaya Grand Miram?
You can check in from 2 PM - midnight. Check-out time is noon. Express check-out and contactless check-in and check-out are available.
What is there to do at Mercure Surabaya Grand Miram and nearby?
Mercure Surabaya Grand Miram has an outdoor pool, a sauna, and a health club, as well as a picnic area and a garden.
Are there restaurants at or near Mercure Surabaya Grand Miram?
Yes, there are 3 onsite restaurants, featuring international cuisine, pool views, and poolside dining. The dining venue will be unavailable from October 25 2021 to September 1 2022 (dates subject to change). Nearby restaurants include Primarasa (4-min walk), Völks Coffee (5-min walk), and Lan Hua Restaurant (5-min walk).
What's the area around Mercure Surabaya Grand Miram like?
Mercure Surabaya Grand Miram is in the heart of Surabaya, a short 19-minute walk from Surabaya Zoo and 20 minutes' walk from Mpu Tantular Museum. Our travelers say the local area is very central.

Overall score and ratings

7.8

Good

7.7/10

Cleanliness

7.9/10

Staff & service

8.0/10

Amenities

7.3/10

Property conditions & facilities

8/10 Very good

I, 1-night trip
Verified Hotels.com guest review

6/10 Good

Dusty Room lacking maintenance
We got room on 6th floor, we requested for a smoke free room - and we got a room on the older wing (this hotel was previously Mirama Hotel), however we found out the bathroom was running out of soap, refrigerator was non functioning and the chair cushion were dusty. I am allergic to dust - so the whole time I was there I kept on sneezing. very 'painful' experience.
1-night family trip
Verified Hotels.com guest review

8/10 Very good

2-night trip
Verified Expedia guest review

8/10 Very good

The feeling I had for this hotel is slightly different from other mercures I stayed. The feeling it gave is , this branch is catered more for locals rather than tourist
3-night trip
Verified Expedia guest review

8/10 Very good

After all just 👌
It was ok The hotel is old but still nice Japanese restaurant was very expensive and the ramen noodles not so tasty.
Wielanda, 6-night family trip
Verified Hotels.com guest review

8/10 Very good

Mercure Surabaya review
Mercure Surabaya is well located in the city, getting around is not difficult. The hotel is suited for business travelers and couples as it has decent facilities for everyone including pool, gym, spa, etc. and a good collection of restaurants
KEKWEE, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

MacKenzie, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Nice hotel, decent price, close to downtown, friendly staffs.
5-night trip
Verified Expedia guest review

8/10 Very good

The hotel is value for money
Good hotel, friendly staff and good location. It is a bit crowded during day time but you can easily get a taxi or uber to go to various destination.
mohamed, 1-night trip
Verified Expedia guest review

8/10 Very good

Family trip
Nice & clean hotel, quiet, comfort. But not close to the restaurant for night dinner
Eko, 1-night trip
Verified Expedia guest review