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1 room, 2 adults

Sandos Playacar Beach Resort - All Inclusive, Playa del Carmen, Mexico

4-star4 stars
Paseo Xaman-HaMza. 1, Lote 1 Fracc. Playacar, Playa del CarmenQROO77710Mexico

All-inclusive beachfront property with free water park, near Playacar Golf Club
  • Free WiFi in lobby and free parking
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
Very Good8.0
Breakfast
Tasty breakfast
Food
Delicious food
Location
Great location
Cleanliness
Quite clean
550See all 550 Hotels.com reviews
From 15,879 reviewsTripAdvisor Traveller Rating

Sandos Playacar Beach Resort - All Inclusive, Playa del Carmen, Mexico

  • Jr Suite Hacienda
  • Riviera Family King Junior Suite
  • Riviera Family Queen Junior
  • Royal Elite One Bedroom Suite
  • Royal Elite One Bedroom Suite (2 Adults 2 children)
  • Royal Elite One Bedroom Suite (2 Adults 3 children)
  • Royal Elite One Bedroom Suite (3 adults 1 child)
  • Royal Elite One Bedroom Suite (3 adults 2 children)

What’s around Sandos Playacar Beach Resort - All Inclusive, Playa del Carmen, Mexico

Landmarks

  • In Playacar
  • Playa del Carmen Main Beach - 42 min walk
  • Playacar Golf Club - 20 min walk
  • Mamitas Beach Club - 3 mi / 4.9 km
  • Yucatek Divers - 2.3 mi / 3.6 km
  • Central Square - 2.5 mi / 4 km
  • Nuestra Senora del Carmen Catholic Church - 2.6 mi / 4.2 km
  • Quinta Alegría Shopping Mall - 2.8 mi / 4.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 61 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 103 min drive
  • Free self parking
  • Airport shuttle (surcharge)

About Sandos Playacar Beach Resort - All Inclusive, Playa del Carmen, Mexico

All-inclusive luxury resort in Playa del Carmen

Riviera Maya nearby

You can find the Sandos Playacar Beach Resort - All Inclusive a 15-minute drive from Riviera Maya and a 14-minute drive from Plaza Las Américas. Xplor Adventure Park is an 11-minute drive from the resort, and the Golf Club at Playacar is a 6-minute drive away.

Ferries to Cozumel

A 12-minute drive gets you to Playa Del Carmen Maritime Terminal, where you can catch a ferry to the nearby island of Cozumel for snorkeling. Playa del Carmen Main Beach is a 13-minute drive, and pre-Columbian ruins await at Xcaret Mayan Archaeological Site, a 15-minute drive.

Dining decisions

The resort has a host of dining options, including 6 a la carte dinner restaurants, a Mexican grill, a poolside snack bar, and a buffet restaurant. You can relax by the 8 pools or at the spa, the resort is home to a fitness center and nightclub, and there's also free parking. Laundry facilities are onsite for your convenience. Travelling to and from the airport is easy with the airport shuttle (surcharge, on request).

Private balcony, minibar

At each of the resort's 543 guestrooms you can relax on a private balcony and enjoy minibars and flat-screen TVs with satellite channels. All rooms include refrigerators and premium bedding, and some also have hot tubs, separate living areas, and private wading pools.

At a glance

Key facts

Size

  • 543 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club (ages 2 - 18)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free self parking

Other information

  • All-inclusive (taxes and gratuities included)
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (free)
Food and drink
  • 9 restaurants
  • 6 bars/lounges
  • 2 swim-up bars
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Fitness classes on site
  • Miniature golf on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Playground on site
  • Sailing on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Yoga classes/instruction on site
  • Golfing nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Skydiving nearby
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 19
  • Year Built 2004
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
Languages Spoken
  • English
  • German
  • Italian
  • Portuguese
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch plasma TV
  • Satellite TV channels
Stay connected
  • Desk
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Sailing
  • Scuba-diving lessons
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Bicycling
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Water fitness
  • Yoga

Kids' club
  • Supervised activities for children between 2 and 18 years old

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

Spa

Sandos Playacar Beach Resort - All Inclusive offers spa services, health and beauty treatments, Turkish bath, hair salon, and fitness facilities. Guests under 18 are not allowed in the spa.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Sauna
  • Spa tub
  • Steam room
  • Fitness classes on site
  • Miniature golf on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Playground on site
  • Sailing on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Yoga classes/instruction on site
  • Free water park access

Nearby

  • Golfing nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Skydiving nearby

Sandos Playacar Beach Resort - All Inclusive, Playa del Carmen, Mexico’s small print

Also known as

  • All Inclusive Sandos Playacar Beach Resort
  • Sandos Resort
  • Sandos Playacar Beach Resort All Inclusive Playa del Carmen
  • Sandos Playacar Beach Playa del Carmen
  • Sandos Playacar Beach Resort All Inclusive
  • Sandos Resort All Inclusive
  • Sandos Playacar Beach All Inclusive
  • Playacar Beach Resort
  • Sandos
  • Sandos All Inclusive
  • Sandos Beach
  • Sandos Beach Resort All Inclusive
  • Sandos Playacar Beach
  • Sandos Playacar Beach Resort
  • Sandos Playacar Beach Resort Spa All Inclusive

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests under 18 years old are not allowed in the spa.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Resort fee: MXN 20 per accommodation, per night

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of MXN 2100 per person (one way)

Airport shuttle for children between the ages of 1 and 17 costs MXN 880.00 (one-way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Very Good 8.0 From 550 reviews

Sandos Playacar Beach Resort - All Inclusive, Playa del Carmen, Mexico
Good6.0
Timeshare Selling Scam Under Construction
This is essentially an expensive scam to get you to buy into their members only royal elite program which they throw in your face whenever physically possible. If you do not have this membership, they absolutely do not care about you. Upon arriving to the hotel, the MOMENT we checked in, we were immediately ushered away to be shown a "map" of the place. Lie. It was a "concierge" who was attempting to schedule us on a tour of the Royal Elite hotel rooms and explain all their amenities to us. They called us EVERY MORNING AT 8:30AM asking if we wanted a tour of these areas. We told them no every time and kept asking them to stop calling. They did not. I called one week prior to our stay to make dinner reservations. I was told we would not need them and would be able to walk right in and sit down. I re-confirmed this during check in. Any time we tried to eat at a restaurant, they told us the tables were reserved for ROYAL ELITE MEMBERS, they had no tables, or it would be a 2 hour wait. They make sure to filter everyone to the disgusting general buffet. Furthermore, my room was directly facing a LOUD CONSTRUCTION SITE!! Nowhere did they say they were under construction. I was woken up by loud banging every morning and it lasted until 6pm every night. The front desk staff was absolutely useless and INCREDIBLY rude when we tried to approach them about all of the issues. They truly only care about the royal elite members. Everyone else is secondary trash to them.
Talia, us5 night romance trip
Sandos Playacar Beach Resort - All Inclusive, Playa del Carmen, Mexico
Good6.0
Good not great
Several restaurant options but not the best quality. Understaffed in every restaurant which meant long waits, food at the a la carte restaurant came out cold, and very hard to get an intimate experience(but suppose that is what to be expected in an all-inclusive). Some areas of the hotel closer to the beach (adult area only) were well maintained with nice gardens but the family area needs an update. Generally, we had a good time and enjoyed our stay. Several entertainment and options for the kids was nice to have but probably won't be repeating.
A Traveller, us4 night trip
Sandos Playacar Beach Resort - All Inclusive, Playa del Carmen, Mexico
Good6.0
Better options available
The food & drinks were less than impressive, out of all their restaurants the buffet was better than all of them that had table service. Rooms were bland and we had construction on either side of our room throughout the entirety of our trip.
A Traveller, us5 night trip
Sandos Playacar Beach Resort - All Inclusive, Playa del Carmen, Mexico
Very Good8.0
Resort Design Means Walk or Wait
Of course, the weather and ocean were amazing. However, the lay-out of this place is not convenient. It takes almost 10 minutes to walk from the rooms at the far end to the ocean. They have shuttles, but they come about every 15-20 minutes, so it doesn't make sense to wait unless you are exhausted. Forget something in your room? That's a 20 minute walk in the heat. Want to eat before 6 p.m. and return to room - 20 minutes walk in the heat. The food was average.
A Traveller, mx4 night trip
Sandos Playacar Beach Resort - All Inclusive, Playa del Carmen, Mexico
Fair4.0
The property is well maintained. All the restaurants are buffets and were not very good at all! The suite we had was good and newly constructed. Huge hotel and there are a lot of people. The beach was not great.
A Traveller, us5 night trip

See all reviews

Sandos Playacar Beach Resort - All Inclusive, Playa del Carmen, Mexico

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