AHORN Hotel Am Fichtelberg

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Overview of AHORN Hotel Am Fichtelberg

AHORN Hotel Am Fichtelberg

3.5 star property
3.5-star ski-in/ski-out hotel with spa, near Fichtelberg Cable Car

7.2/10 Good

323 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Connecting rooms available
Map
Karlsbader Strasse 40, Oberwiesenthal, SN, 9484
Main amenities
  • Daily housekeeping
  • Ski-in/ski-out access
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Free supervised childcare
  • Ski rentals and lessons
  • Ski storage
  • Ski passes
  • Fitness center
  • Sauna
  • Self parking
For families
  • Free cribs/infant beds
  • Supervised childcare (free)
  • Children's pool
  • Playground on site
  • Connecting/adjoining rooms available
  • Private bathroom
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • Fichtelberg Ski Resort - 1 min drive
  • Klinovec Ski Center - 8 min drive

Getting around

  • Karlovy Vary (KLV-Karlovy Vary Intl.) - 34 min drive
  • Oberwiesenthal Station - 10 min walk
  • Pernink Station - 14 min drive
  • Bärenstein (Annaberg) Station - 15 min drive

About this property

AHORN Hotel Am Fichtelberg

Putting you 2.7 mi (4.3 km) from Klinovec Ski Center, AHORN Hotel Am Fichtelberg has ski-in/ski-out access, allowing you more time for downhill skiing, cross-country skiing, and sledding. Guests can grab a bite to eat at one of the 2 restaurants and visit the spa to be pampered with massages, body wraps, or facials. Other highlights include an indoor pool, a bar/lounge, and a fitness center. Ski passes, storage, rentals, and lessons are also available. Fellow travelers say good things about the helpful staff and spacious guestrooms.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of guide to reopening vacation rentals (DTV & DFV - Germany)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 6 and up, and test must have been administered no more than 24 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 14 days prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 388 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 11:30 PM
  • Minimum check-in age - 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
  • Negative COVID-19 test result requirement applies to all guests aged 6 and up, and test must have been administered no more than 24 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 14 days prior to check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free supervised childcare

Pets

  • No pets or service animals allowed
  • Service animals welcome
  • Restrictions apply*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (EUR 11 per night; includes in/out privileges)
  • Onsite RV/bus/truck parking (fees apply)
  • Electric vehicle charging point on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Snack bar/deli

Taking the kids

  • Children's pool
  • Mini golf
  • Playground
  • Free supervised childcare/activities

What to do

  • Fitness classes
  • Basketball
  • Archery
  • Mini golf
  • Hiking/biking trails
  • Sledding
  • Shopping
  • Pool table
  • Mountain biking nearby

Working away

  • 24-hour business center
  • 6 meeting rooms
  • Computer station
  • Conference space (15845 square feet)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Bicycle rentals
  • Pool loungers
  • Ski equipment rentals
  • Ski storage
  • Snow sports gear

Facilities

  • 1 building/tower
  • Built in 1976
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fireplace in lobby
  • Television in common areas
  • Fitness center
  • An indoor pool
  • Arcade/game room
  • Full-service spa
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Wheelchair accessible
  • Elevator

Languages spoken

  • Czech
  • English
  • German

Ski

  • Ski-in/ski-out access
  • Ski passes
  • Downhill skiing
  • Ski lessons
  • Ski storage
  • Ski rentals
  • Snowshoeing
  • Ski lifts nearby
  • Ski runs nearby
  • Snowboarding nearby

Room amenities

Be entertained

  • 48-inch LCD TV
  • Satellite TV channels

Home comfort

  • Heating

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

AHORNWell has 2 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna.

The spa is open daily.

Dining

AZado - Onsite steakhouse.
Lobby Bar - This lobby lounge serves light fare only.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 2.10 per person, per night. This tax does not apply to children under 6 years of age.

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs EUR 11 per night with in/out privileges
  • RV/bus/truck parking is available for an extra charge

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Facility access costs EUR 6.00 per person, per day
  • Pool access available from 7:00 AM to 10:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-out is available.

Enhanced food service safety measures are in place.

At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination.

The negative COVID-19 test result requirement applies to all guests aged 6 and up, and the test must have been administered no more than 24 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 14 days prior to check-in.

This property affirms that it adheres to the cleaning and disinfection practices of guide to reopening vacation rentals (DTV & DFV - Germany).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards and cash.

Also known as

AHORN Am Fichtelberg
AHORN Am Fichtelberg Oberwiesenthal
AHORN Hotel Am Fichtelberg
AHORN Hotel Am Fichtelberg Oberwiesenthal
Am Fichtelberg Hotel
Ahorn Am Fichtelberg
AHORN Hotel Am Fichtelberg Hotel
AHORN Hotel Am Fichtelberg Oberwiesenthal
AHORN Hotel Am Fichtelberg Hotel Oberwiesenthal

Frequently asked questions

Overall score and ratings

7.2

Good

7.6/10

Cleanliness

7.7/10

Staff & service

7.1/10

Amenities

6.9/10

Property conditions & facilities

7.5/10

Eco-friendliness

2/10 Poor

Absolutely awful - didnt have half amenities open
The service was terrible. We booked a room online that said SLEPT 4…. It was a queen sized bed, in a room with barely any walking room around the bed. Literally 2 people would have been squished, so we had to upgrade (since we had 2 children with us). Online it said that there were TWO restaurants on site (one was closed and they didn’t mention that).. online it also said they had childcare (they didnt) We were told free parking - it was 30 euro. No one spoke English. So frustrating. We were told we could walk to the hill with our 1 year old and 3 year old - it was absolute HELL and straight downhill . Our kids were so tired. To top it off, when we got to our new room that was a nice size, it only. Had 2 blankets in it (the single ones) and 2 pillows for the 4 of us. We ended up getting one more blanket and one more pillow after the first night. We also had an espresso machine in our room, but NO pods lol. It was laughable at this point. Very disappointing. The website should list all the limitations due to Covid. Will never return.
Dominique, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

2-night trip
Verified Expedia guest review

10/10 Exceptional

This is a lovely, lively hotel on the border with the Czech Republic. The rooms are ample, the beds are comfortable, and the surroundings are indescribably beautiful. We had a bit of a communications struggle, but everything worked out perfectly. The half-board is good and definitely worth it.
Jared, 2-night family trip
Verified Orbitz guest review

6/10 Good

They overcharge on parking
Michal, 3-night romance trip
Verified Hotels.com guest review

6/10 Good

Very large hotel at the edge of town. Great views. Large dinner and breakfast buffets with plenty of choice. Staff were very helpful and friendly. Good value for money.
Sophie, 1-night romance trip
Verified Hotels.com guest review

8/10 Very good

Verified Hotels.com guest review

8/10 Very good

Gelungener Aufenthalt mit köstlichem Essen :)
Es ist alter Bestand und das sieht man an manchen Ecken auch. Die Zimmer sind wirklich klein aber tip top sauber und nicht so hellhörig, wie man vielleicht meint. Das Essen war grossartig, riesige Auswahl und alles sehr lecker, egal ob Frühstück oder Abendbrot. Leider war der Saft ständig alle, da müsste eventuell öfter aufgefüllt werden. Wir werden gern mal wieder kommen!
Manuela, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Kai Georg, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Zimmergröße ist in Ordnung. Betten sehr schmal. Die angegebene Zimmerreinigung alle 2 Tage hat eine Woche lang gar nicht stattgefunden. Handtücher zweimal gewechselt. Servicekräfte zum Frühstück in den Spitzenzeiten komplett überfordert.
Magdalena, 7-night family trip
Verified Expedia guest review

2/10 Poor

Hotel sehr alt. Essen von mindere Qualität. Preis Leistung nicht gerechtfertigt. Zimmerservice kommt 19:00 Uhr Abends.
Anne-Kahtrin, 3-night family trip
Verified Hotels.com guest review