Grand Hotel and Casino

Photo gallery for Grand Hotel and Casino

Primary image
Outdoor pool
Outdoor pool
Terrace/patio
Room

Overview of Grand Hotel and Casino

Grand Hotel and Casino

4.0 star property
Bayfront hotel in Port Vila with casino and outdoor pool

8.0/10 Very good

501 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free WiFi
  • Airport transfer
  • Air conditioning
  • Refrigerator
  • Lounge area
The price is $211
Price available on 05/08/2022
Map
Lini Highway, P.O Box 3061, Port Vila, Efate
Main amenities
  • Daily housekeeping
  • Casino
  • Restaurant and 2 bars/lounges
  • Outdoor pool
  • Breakfast available
  • Pool bar
  • 24-hour room service
  • In-room childcare
  • Business center
  • Airport shuttle
  • Terrace
  • 24-hour front desk
For families
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bathtub and shower
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • On the waterfront
  • Iririki Island - 1 min drive
  • Port Vila Market - 1 min drive
  • Mele Bay - 16 min drive
  • Mele Cascades - 25 min drive

Getting around

  • Port Vila (VLI-Bauerfield) - 16 min drive
  • Airport shuttle (surcharge)

About this property

Grand Hotel and Casino

Grand Hotel and Casino is just 3.5 mi (5.7 km) from the airport and offers a shuttle (available 24 hours) for VUV 1600 per person one-way. Guests can take a dip in the outdoor pool or grab a bite to eat at Crystals Restaurant, which serves breakfast, lunch, and dinner. Other highlights at this upscale hotel include 2 bars/lounges, a casino, and a poolside bar. Fellow travelers like the helpful staff and breakfast.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 74 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - midnight
  • Minimum check-in age - 19
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 19

Children

  • Babysitting*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible parking on site
  • Onsite parking includes off-street options

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking areas
  • No stag/bachelor or hen/bachelorette parties

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • Coffee/tea in a common area
  • 24-hour room service

Taking the kids

  • Childcare in room (surcharge)
  • Children's menu

What to do

  • Golfing nearby
  • Kayaking nearby
  • Snorkeling nearby

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference space (2153 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • An outdoor pool
  • Casino

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages spoken

  • English
  • French

Room amenities

Be entertained

  • 32-inch LCD TV
  • Satellite TV channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Free crib/infant bed

What to enjoy

  • In-room massage
  • Furnished balcony
  • Separate sitting area

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Crystals Restaurant - Overlooking the ocean and pool, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Hemisphere Lounge Bar - Overlooking the ocean, this cocktail bar serves dinner only.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of VUV 2000 for adults and VUV 1000 for children (approximately)
  • Airport shuttle service is offered for an extra charge of VUV 1600 per person (one-way)
  • Late check-out can be arranged for an extra charge of VUV 2000 (subject to availability)
  • Credit card charges are subject to an extra charge

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • In-room babysitting is available for an extra charge
  • Airport shuttle service for children up to age 18 costs VUV 1600 (one-way)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; contactless room service is available; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Grand Casino Port Vila
Grand Hotel & Casino Port Vila
Grand Hotel Casino Port Vila
Grand Hotel and Casino Hotel
Grand Hotel and Casino Port Vila
Grand Hotel and Casino Hotel Port Vila

Frequently asked questions

Overall score and ratings

8.0

Very good

8.2/10

Cleanliness

8.5/10

Staff & service

8.2/10

Amenities

7.4/10

Property conditions & facilities

6/10 Good

1-night trip
Verified Expedia guest review

8/10 Very good

Staff were very friendly and accommodating and the room was amazing with a view across to another island
3-night trip
Verified Expedia guest review

6/10 Good

1-night trip
Verified Expedia guest review

8/10 Very good

The hotel has an excellent location in the township. Easy to organise day trips and as a base to explore the island. The view was fabulous and the room very clean and comfortable. Many restaurants in the vicinity to choose from. The staff in the hotel were very helpful and very professional. Taxis to and from the airport easy to arrange.
Sandra, 4-night trip
Verified Expedia guest review

6/10 Good

1-night trip
Verified Expedia guest review

8/10 Very good

Great view friendly staff -breakfast and lunch delicious (no dinner whilst visiting)
5-night trip
Verified Expedia guest review

6/10 Good

Nothig much. However hotel very badly needs overall refabrication. Lift stinks wash basin needs replacement such as pipes etc. Menus in the dining room need more variety plus more quality of the food to be upgraded.
Chan, 8-night romance trip
Verified Expedia guest review

8/10 Very good

Great comfortable bed and pillows!! Gorgeous views!! Professional, friendly, helpful staff!! Food was good and good selection - buffet breakfast every day was mostly the same items - could have shaked that up a bit and had a few different rotational menus for buffet breakfast. Smoking in the casino - TERRIBLE causing me to come home with upper respiratory infection (and gave me nausea for a day or more!!). Need better ventilation system to get that terrible smoke filtered out so it doesn't impact on staff and patrons. Maybe some windows high up in the room can be opened to let smoke out. Heard many guests there complaining of the smoke - I would have spent more time gambling in the casino if the conditions were more favourable i.e no smoke or thick smoke. I would definitely go back but will not be using the casino unless the conditions are more healthy for guests and staff.
7-night romance trip
Verified Wotif guest review

10/10 Exceptional

An perfect place for a get away ! Everything was at an excellent standard, all room have beautiful views.
CatCar, 6-night romance trip
Verified Lastminute guest review

10/10 Exceptional

It's central location made it very easy to get around
Andrew, 8-night romance trip
Verified Expedia guest review