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La Grande Residence Vancouver at The Sutton Place Hotel

Luxury hotel with spa, near Robson Street

  • Free Internet

Image gallery

  • Indoor Pool
  • Indoor Pool
  • Two Bedroom Sutton Suite - Living Area
  • Deluxe Suite, 1 Bedroom - Living Room
  • Indoor Pool
Indoor Pool. Image 1 of 34.
1 / 34Indoor Pool
8.8.Fabulous.
  • Pool impossible to book 3 tv's in suite didn't work Dog hair everywhere and lots of dust…

    Mar 25, 2021

  • Great space in the Grand Residences but was disappointed the hot tub was not open.

    Mar 4, 2021

See all 476 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Shopping
Convenient
Dining options
Safe
  • Free WiFi
  • Parking available
  • Pool
  • Bathtub
  • Kitchen
  • Non-smoking

Property highlights

Main amenities

  • 164 smoke-free guestrooms
  • Housekeeping (on request)
  • Near the beach
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool

What’s around

  • In West End
  • Robson Street - 2 min walk
  • Granville Street - 5 min walk
  • Vancouver Waterfront - 11 min walk
  • Canada Place - 14 min walk
  • BC Place Stadium - 15 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe Suite, 2 Bedrooms
  • One Bedroom Sutton Suite
  • Deluxe Suite, 1 Bedroom
  • Two Bedroom Sutton Suite

Location

  • In West End
  • Robson Street - 2 min walk
  • Granville Street - 5 min walk

What’s around

Landmarks

  • In West End
  • Robson Street - 2 min walk
  • Granville Street - 5 min walk
  • Vancouver Waterfront - 11 min walk
  • Canada Place - 14 min walk
  • BC Place Stadium - 15 min walk
  • Queen Elizabeth Theatre - 15 min walk
  • Vancouver Convention Centre - 15 min walk
  • Rogers Arena - 22 min walk
  • Granville Island Public Market - 23 min walk
  • Vancouver Aquarium - 34 min walk

Getting around

  • Vancouver International Airport (YVR) - 22 min drive
  • Vancouver, BC (CXH-Vancouver Harbour Seaplane Base) - 3 min drive
  • Pitt Meadows, BC (YPK) - 50 min drive
  • Sechelt, BC (YHS-Sunshine Coast Regional) - 122 min drive
  • Galiano Island, BC (YMF-Montague Harbour Seaplane Base) - 128 min drive
  • Mayne Island, BC (YAV-Miners Bay Seaplane Base) - 152 min drive
  • Vancouver Waterfront Station - 16 min walk
  • Vancouver, BC (XEA-Vancouver Pacific Central Station) - 4 min drive
  • Vancouver Pacific Central Station - 7 min drive
  • Burrard Station - 6 min walk
  • Vancouver City Center Station - 7 min walk
  • Granville Station - 10 min walk

At a glance

Hotel size

  • This hotel has 164 rooms
  • This hotel is arranged over 18 floors

Arriving/leaving

  • Check-in time 4:00 PM-5:00 AM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 19

Pets

  • Pets allowed*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free wired Internet access in rooms

Parking

  • Secured covered onsite self parking (CAD 48.00 per night; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Taking the kids?

  • In-room childcare (surcharge)

Food and drink

  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli

Things to do

  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Scooter/moped rentals nearby
  • Downhill skiing nearby
  • Snowboarding nearby
  • Snowshoeing nearby

Working away

  • Business center
  • Conference space
  • Meeting rooms

Services

  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Elevator
  • Safe-deposit box at front desk

Accessibility

  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk

Languages Spoken

  • Chinese
  • English
  • French
  • German
  • Hindi
  • Japanese
  • Korean
  • Malay
  • Romanian
  • Russian
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding

Things to enjoy

  • In-room massage available
  • Separate dining area
  • Number of living rooms
  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Be entertained

  • 42-inch flat-screen TV
  • Pay movies
  • Premium TV channels

Stay connected

  • Desk
  • Free newspaper
  • Free wired Internet
  • Phone

Food and drink

  • Refrigerator
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishware, and utensils
  • Dishwasher

More

  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Vida Spa. Services include massages. The spa is equipped with a sauna and a steam room.

The spa is open select days.

Dining

Gerald Lounge - This cocktail bar serves light fare only.

La Boulangerie Bakery - This café serves light fare only. Open daily.

Boulevard - This fine-dining restaurant specializes in seafood and serves breakfast, brunch, lunch, and dinner. Happy hour is offered. Open select days.

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Spa tub
  • Steam room

Nearby

  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Scooter/moped rentals nearby
  • Downhill skiing nearby
  • Snowboarding nearby
  • Snowshoeing nearby

Small print

Also known as

  • Grande Residence Sutton Place
  • Grande Residence Sutton Place Hotel
  • Grande Vancouver At The Sutton
  • Grande Residence Vancouver Sutton Place Hotel
  • Sutton Place Grande Residence Vancouver
  • Sutton Place Residence
  • Sutton Place Residence Vancouver
  • La Grande Residence Vancouver at The Sutton Place Hotel Hotel

Optional extras

Covered self parking costs CAD 48.00 per night with in/out privileges

Pets are allowed for an extra charge of CAD 40 per pet, per stay

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pool access available from 8:00 AM to 8:00 PM.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-out is available.

Enhanced food service safety measures are in place.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, La Grande Residence Vancouver at The Sutton Place Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs CAD 48.00 per night. Electric vehicle charging is available.
  • Yes, there's an indoor pool. Guests have pool access from 8:00 AM to 8:00 PM.
  • Yes, pets are welcome. There's a charge of CAD 40 per pet, per stay. Food and water bowls are available.
  • You can check in from 4:00 PM - 5:00 AM. Check-out time is noon. Express check-in and check-out and contactless check-out are available.
  • Yes, there are 2 onsite restaurants, featuring seafood. Nearby restaurants include Faubourg Paris (3-min walk), Bacchus (3-min walk), and Kamei Royal (3-min walk).
  • No, this hotel doesn't have a casino, but Starlight Casino (26-min drive) is nearby.
  • Have fun with nearby winter activities like downhill skiing, snowboarding, and snowshoeing, and in warmer months enjoy a round of golf at the nearby golf course. Indulge in a treatment at the spa and soothe your senses in the spa tub. La Grande Residence Vancouver at The Sutton Place Hotel also has an indoor pool and a sauna, as well as a steam room.
8.8.Fabulous.
  • 6.0.Good

    I had phoned the property a couple dats before checking in and asked if the hot tub was open. The staff member said it was open, but upon our arrival, we were told it was closed which was disappointing. The movies on our living room TV also didn't work and when a technician was sent up tp the room, he insisted that he could not fix it for our stay. This was also very disappointing as we did not get to use the living room tv at all because of this. It would have been nice to have received a little bit of a discount on the room as we were expecting two fully functioning TVs and did not receive this.

    3 night romance trip, Feb 27, 2021

    Verified Expedia guest review

  • 6.0.Good

    Dirty duvet cover and broken handheld shower. No housekeeping if staying under 7 nights (I stayed 6) and poor communication with housekeeping to get fresh towel sets after day 3. Other than that it was fine—not the best stay but could’ve been worse.

    6 night business trip, Feb 22, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Very comfortable place, friendly stuff and location is great

    13 night family trip, Feb 15, 2021

    Verified Expedia guest review

  • 8.0.Very good

    Place was nice not a place to stay more than 2 days overall it was okay! Carpet had a smell!

    Jen, 1 night trip with friends, Aug 29, 2020

    Verified Expedia guest review

  • 4.0.Fair

    During our 26 night stay we had an incident related to parking security resulting in damage to a vehicle. Despite 2 members of the senior management team assuring us that they would pay the costs to have the vehicle repaired they reneged on that commitment and only paid a small portion of the $660 repair costs. More troubling is that they have simply ignored repeated requests to engage further on this matter. Sadly honoring commitments and customer satisfaction is not a priority of this hotel. Beware.

    Jeff, 25 night romance trip, Jul 25, 2020

    Verified Expedia guest review

  • 8.0.Very good

    great hotel convenient location friendly staff highly recommended

    Joe, 1 night family trip, Feb 29, 2020

    Verified Expedia guest review

  • 4.0.Fair

    Not a good experience

    This was a beautiful hotel in a great location. However, we had so many issues when checking in that I would not recommend this hotel. Our room was not ready until almost 6 p.m. when check-in time is at 4 p.m. We were told that no rooms were clean and we would just have to wait. We were compensated with free parking, but were delayed for the rest of the evening. When the room finally was ready, the room we were given was already occupied. We walked in on 2 children sitting in the room. It was one of the most heart dropping situations I've ever been in. I can only imagine how the children felt when a group of unknown adults walked in on them while in a space they assumed was safe. We apologized and went back down to the front desk. The staff there, including the manager, did not seem to care. They acted as if it was a normal mistake and blamed it on a mixup of the keys. If this is a regular occurrence at this hotel, I strongly recommend anyone staying here to make sure the door is dead-bolted, or just choose a hotel that actually cares for your safety and comfort.

    Sonia, 1 night trip with friends, Feb 16, 2020

    Verified Hotels.com guest review

  • 4.0.Fair

    it was clear on a few occasions that someone unauthorized had accessed my room - I brought this to the attention of the front desk and wasn't taken seriously. The patio door was unlocked and open, the bed was mussed, the bathroom was used. I would like to commend housekeeping staff for going the extra mile and their friendly demeanor

    2 night business trip, Jan 27, 2020

    Verified Expedia guest review

  • 8.0.Very good

    Overall nice place to stay

    Very nice hotel. Includes indoor pool, which is great in the cooler rainy months. Small store for any last min snacks or drinks you might want. Spa/Solon and Workout room are really nice. Rooms are comfortable. We had a 2br/1.5ba with kitchen. Perfect for our family of 6. Location is good, most everything is within walking distance.

    Mykell, 2 night family trip, Jan 1, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    This property’s location is great considering it’s proximity to shopping and dining. However, it is very close to a fire station that goes all night. The sirens kept my children up most of the night. I would recommend asking for a higher room. We were on the 3rd floor and it was very loud. Also, the pool was closed the evening of our stay, so the children did not get to swim which is one of the reasons we booked the hotel.

    Jen, 1 night family trip, Dec 29, 2019

    Verified Expedia guest review

See all 476 reviews