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1 room, 2 adults

Sudima Lake Rotorua, Rotorua, New Zealand

4-starOfficial New Zealand Rating provided by Qualmark®
Great for familiesThis property has good facilities for families.
1000 Eruera Street, Rotorua, 3201, New Zealand

Lakefront hotel with indoor pool, near Polynesian Spa
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
Location
Great location
Service
Fantastic service
Vibe
Vibe is not too good
Amenities
Amenities are not the best

Sudima Lake Rotorua, Rotorua, New Zealand

from NZ$170
  • Superior Room, 2 Doubles
  • Family Room
  • Superior Plus Room
  • Superior Room, 1 King
  • Superior Room, 2 Queen Beds

What’s around Sudima Lake Rotorua, Rotorua, New Zealand

Landmarks

  • Heart of Rotorua
  • Polynesian Spa - 5 min walk
  • Tamaki Maori Village - 5 min walk
  • Redwoods Whakarewarewa Forest - 3 mi / 4.8 km
  • Skyline Rotorua - 3.5 mi / 5.7 km
  • Rainbow Springs Kiwi Wildlife Park - 3.7 mi / 6 km
  • Mitai Maori Village - 3.8 mi / 6.2 km
  • Agrodome - 7 mi / 11.3 km

Getting around

  • Rotorua (ROT-Rotorua Regional) - 10 min drive

At a glance

Key facts

Hotel size

  • This hotel has 247 rooms

Check-in and check-out

  • 24-hour check-in
  • Check-out time is 11 AM
  • Express check-in/out

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free self parking

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service
Things to do
  • Indoor pool
Working away
  • Number of meeting rooms - 4
  • Conference space
  • Conference space size (feet) - 3477
  • Conference space size (meters) - 323
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator
  • Safe-deposit box at front desk
  • Garden
  • Television in common areas
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • Chinese
  • English
  • Hindi
  • Spanish

In the room

Home comforts
  • Iron/ironing board
Sleep well
  • Pillow menu
Freshen up
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Okareka Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Okareka Bar - Onsite bar. Open daily.

Sudima Lake Rotorua, Rotorua, New Zealand’s small print

Also known as

  • Hotel Sudima
  • Sudima
  • Sudima Hotel
  • Sudima Hotel Lake Rotorua
  • Sudima Lake Rotorua
  • Sudima Lake Rotorua Hotel
  • Sudima Lake Rotorua Hotel
  • Sudima Lake Rotorua Rotorua
  • Sudima Lake Rotorua Hotel Rotorua

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Credit card charges are subject to an extra charge of 2 percent

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Buffet breakfast is offered for an extra charge of NZD 29 per person (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

Good 7.8 From 410 reviews

Exceptional 10.0
Convenient, Clean, Welcoming
After an exhausting first day of driving and touring, we were thankful for our room at this hotel. The rooms are large, modern, and super clean with more beds than needed an a nice view. Check in was a breeze, with friendly desk staff and a colorful welcoming lobby. We parked around the side in the dedicated free parking. These spaces feel up at night, which was a minor inconvenience. They also do not have elevators, so you'll have to carry luggage (although a kind staff member helped us). It's quiet here. It's also conveniently located near the lake, just a quick walk away. Rotorua is known for the natural volcanic springs, which put a sulfuric smell in the air and also affect the bathroom fixtures with a stain; the hotel left a nice explanation to make you understand everything is clean despite the color. Our checkout was equally pleasant, with no wait, and complimentary coffee coupons to enjoy our drive the next day. I would enjoy staying here again!
Alexander, us1 night trip
Fair 4.0
Staff were very friendly and polite 👍 and the location of the hotel is great. Housekeeping is worse I ever experienced, no answer when we called them and after several unsuccessful attempt we tried reception to get our towels replaced on our second day of stay but still no one one showed up till 7 pm, really? Housekeeping at 7pm? Second- our swipe card stopped working at 10:20 am and we were locked out of room, we asked one of the housekeeping guys who let us in our room and mentioned sine checkout time is 11:00 am they stop the card access around 10-10:30 am, now this card access saga is something new to me again and very disappointing. I suggest please let the guests know if this is a norm at this hotel to avoid inconvenience to people.
CK, au2 night family trip
Fair 4.0
Heat was broken in my room. Staff knew there were problems and said so. Arrived with a space heater to "warm me up" - didn't even try to fix heat. Space heater isn't safe, and can't regulate the temperature in the room. Laundry was awful - took forever, didn't get clothes clean, water smelled of sulfur, washer didn't spin enough so everything was extra wet, dryer did not dry clothes. Had to pack up my things and fly home with wet clothing. Pool area was small, depressing, not even warm. Didn't use it. Asked to a view of the lake, and was given a view of the roof with a slight view of the lake.
au3 night trip
Good 6.0
Understaffed, good location though.
It took over 10 mins on the check-in line and there were only 2 ahead of me. Parking was scarce but we found parking behind the block we were staying in after checking in. Needed to carry bags up some stairs to get to the lift (!). The lift was very old and the doors nearly closed on my little children. We had a room for 2 adults and 2 infants but were only given 2 towels. When you pay for extra people you expect a towel at least. The room was very hot when we first entered it. We turned off the heater and turned on the very loud air conditioner but we were very hot all night and ended up dehydrated. I will say that the staff were friendly but they were obviously overworked with a slow check-in and not removing our room service tray even though we phoned the number that we were meant to phone to have it removed. The pool was lovely but a bit dark. The food from the restaurant that we ordered for dinner was delicious. The room was clean.
auOther trip
Poor 2.0
Booked 2 superior rooms at a cost of $458/night. ($229 per room). The rooms were meant to have 2 double beds in each room. This was not supplied. Only 1 double bed in each room. The air conditioning did not work. The card keys did not work. Staff fixed the cards but didn't want to know about the beds or AC. Asked for discounted price due to not being supplied the rooms I booked and that the AC did not work. Got told no way. Very poor service. Feel ripped off. Don't stay here. There better accommodation options in Rotorua at much less than $260/night.
au1 night family trip

Sudima Lake Rotorua, Rotorua, New Zealand

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