2/10 Poor
16 May 2022
11pm rude awakening/ break in
Check in was fine, pool & hot tub were ok.
The problem was we were asleep and at 10;30 pm someone was playing with our door. Got up to see they were gone. Back asleep and at 11,:00 pm same thing except this time they opened the door my wife screamed i got up they were already out of the hall. Wife called the desk they said we were not registered. I took the phone read him the number from our 5 pm check in receipt. He said he couldn't find us and gave someone else the room. To shaken to fall back asleep after that. Morning i talked to the desk because they also turned off our keys he says i wasn't here last night so i don't know......never has this sort of thing happened. It is a very unsettling thing to have happen someone opening your door in the middle of the night. Will not stay again and will also fill out the rating paper from our room
Mark, 1-night trip
Verified Hotels.com guest review