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Overall score and ratings

7.6

Good

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.7/10

Property conditions & facilities

7.9/10

Eco-friendliness

10/10 Exceptional

Excellent service.
They waited for us to arrive at 2am, and allowed us to take food to our room from their 24 hour restaurant.They were very kind.
Melina, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

I really enjoyed the custoner service, we had a waiter that was very attentive with our needs being met, cynthia from the breakfast went above and beyond to meet our needs. Zayda or zajia at the front desk gave us good information about our late check out options since our flights will be late at night. I would stay here again for the price it was a great experience.
Martha, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Enjoyes our family vacation. The satff was very attentive and service was great. Cynthia at breakfast was very nice and had our mimosas ready. Zyda at check out was quick and helpfull. Dont forget tk mention your reservation through Expedia to enjoy perks.
Christina, 7-night family trip
Verified Expedia guest review

8/10 Very good

Great mid sized resort. The kids amenities were good, although perhaps small if the hotel is crowded. There’s a bar near the kids pool, which was a plus for me. The room was comfortable, everything was a short walk from the room. Good value for the money
Christopher, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Absolutely amazing!
Emma, 3-night trip with friends
Verified Expedia guest review

4/10 Fair

The Ocean that The Ocean Coral and Turquesa occupy is total seaweed/sarcasm for years. So the Ocean causes a Dead Fish smell across the entire Hotel, ( I lie to you not). The Ocean is Brown and avoided by Most guests. So if you want nice waters visit the other areas at more cost to your pocket... The Hotel has for the most part ,given up and just adds upgrades to accomidate....!Also they do Day/passes or weekend passes for the locals at lower rates.. locals having wedding celebrations in your All inc inclusive area at pool bar., Hey I wasn 't given an invite, maybe I would have declined.... find somewhere special for wedding celebration for them somewhere else on the property. Don't waste your time or money. This place gets what they give. 2 thumbs down 👎 👎 4. The gym that the place calls a gym, is not taken care of. 2 treadmills down, and a bike that doesn't work.These 3 pieces of equipment take up a large part of the gym space. I had to skip biking because of the lack of maintenance toward there equipment. When I asked about why it's not working," the spa" claimed its not there's and passed off the blame to the hotel. It's just like everything else in this hotel not kept up with and maintained.👎👎 Also when we went to our room for the first time we had no running water. When I called to the front desk they told me 3 times 3 different people, that no running water happens all the time in the hotel. Wait what ?We had a problem with the room AC not working.Fixed Hrs Ltr
Billy, 1-night romance trip
Verified Expedia guest review

4/10 Fair

Billy, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Very beautiful property. Of course we didn't like the swell from the sea grass but understand that is out of your control!
Quevene, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

My experience at this hotel was amazing and I will definitely be going back
Geraldo M, 7-night family trip
Verified Expedia guest review

8/10 Very good

Had a great time with my family The only down on this place Wes the food . Denver’s are ok But breakfast and lunch not to good
Rosaura, 4-night family trip
Verified Expedia guest review