See all properties
Save

Choose dates to view prices

Sandos Playacar Select Club Adults Only- All inclusive

Photo gallery for Sandos Playacar Select Club Adults Only- All inclusive

Free minibar, in-room safe, desk, laptop workspace
Buffet
Select Superior | Free minibar, in-room safe, desk, laptop workspace
Restaurant
Interior

Overview of Sandos Playacar Select Club Adults Only- All inclusive

VIP Access

Sandos Playacar Select Club Adults Only- All inclusive

4.0 star property
Adults-only beachfront property with spa, near Central Square
7.8 out of 10 Good
7.8/10 Good

1,000 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
Map
Paseo Xaman-ha Lote 1, Mza 1 Fracc. Playacar, Playa del Carmen, QROO, 77710
Main amenities
  • Daily housekeeping
  • On the beach
  • 10 restaurants and 6 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Nightclub
  • 2 outdoor tennis courts
  • Health club
  • Sauna
  • Steam room
  • Free use of bicycles
  • Beach umbrellas
Feel at home
  • Connecting/adjoining rooms available
  • Private bathroom
  • Cable/satellite TV service
  • Garden
  • Terrace
  • Daily housekeeping

Room options

About this area

What's nearby

  • In Playacar
  • Playa del Carmen Main Beach - 23 min walk
  • Mamitas Beach - 36 min walk
  • Playa del Carmen Maritime Terminal - 4 min drive
  • Playacar Golf Club - 5 min drive
  • Quinta Avenida - 6 min drive
  • Xplor Theme Park - 9 min drive
  • Gran Coyote Golf - 8 min drive
  • Xcaret Eco Theme Park - 12 min drive
  • Ferry to Cozumel - 11 min drive
  • El Camaleón Mayakoba Golf Course - 13 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 32.3 miles/52 km
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.6 miles/20.2 km
  • Airport shuttle (surcharge)

Restaurants

  • Starbucks - 15 min walk
  • Lara & Luca - 12 min walk
  • RIU Lupita: Restaurante Dante - 10 min walk
  • El Gran Taco - 19 min walk
  • Restaurante XUL-HA. Mayan cuisine. - 6 min drive
Map

About this property

Sandos Playacar Select Club Adults Only- All inclusive

At Sandos Playacar Select Club Adults Only- All inclusive, you can spend time at the beach enjoying beach umbrellas, beach massages and volleyball, plus you'll only be a five-minute drive from Playa del Carmen Main Beach. The outdoor pool is perfect for guests looking for a bit of fun, while those in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. Dining choices include 10 restaurants, and the 6 bars/lounges are great places to grab a cold drink. Other features of this upmarket property include a nightclub, a beach bar and a health club. The helpful staff and restaurant get good marks from fellow travellers.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Water activities

Kayaking
Sailing
Snorkelling
Surfing/body boarding
Windsurfing

Land activities

Cycling
Fitness facilities
Miniature golf
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
On-site PCR testing is available for a on-site COVID-19 testing (PCR screening) is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee
This information is provided by our partners.

At a glance

Hotel size

  • 276 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 11:30 PM
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking areas
  • Caters to adults only

Property amenities

Food and drink

  • 10 restaurants
  • 6 bars/lounges
  • 3 coffee shops
  • Beach bar
  • Poolside bar
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Yoga classes
  • Beach volleyball
  • Archery
  • Kayaking
  • Sailing
  • Scuba diving
  • Surfing/body boarding
  • Windsurfing
  • Shopping
  • Golf lessons nearby
  • Parasailing nearby
  • Snorkelling nearby
  • Skydiving nearby

Working away

  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bike hire
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • 18 holes of golf
  • An outdoor pool
  • Arcade/games room
  • Full-service spa
  • Nightclub
  • Hot tub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • IPod docking station
  • Plasma television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • LED light bulbs

Special features

Spa

The on-site spa has 22 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Fees & policies

Refundable deposits

  • A damage deposit of MXN 5000 will be collected before check-in

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 2100 per person (one way)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility or hot tub
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

On-site PCR and antigen/rapid COVID-19 testing are both available for a fee.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a carbon monoxide detector and a smoke detector on site.
This property accepts credit cards, debit cards and cash.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.

Also known as

Sandos Beach Resort Adults Only-All Inclusive
Sandos Playacar Beach Resort Adults Only-All Inclusive
Sandos Playacar Beach Resort Select Club All Inclusive
Sandos Playacar Beach Select Club Playa del Carmen
Sandos Playacar Beach Select Club
Sandos Playacar Beach Select Club All Inclusive
Sandos Playacar Beach Resort Spa Adults Only All Inclusive
Sandos Select Club All Inclusive Adults
Sandos Select Club All Inclusive Adults All-inclusive property
Sandos Playacar Select Club All Inclusive Adults
Sandos Playacar Beach Resort Spa Adults Only All Inclusive
Sandos Playacar Beach Resort Select Club All Inclusive
Sandos Select Inclusive Adults
Sandos Playacar Select Club Adults Only All inclusive
Sandos Playacar Select Club All Inclusive Adults Only

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Sandos Playacar Select Club Adults Only- All inclusive?
This property confirms that on-site COVID-19 testing (PCR screening) is available for a fee. Furthermore, on-site COVID-19 testing (antigen/rapid screening) is available for a fee, disinfectant is used to clean the property and guests are provided with hand sanitiser. Please note that this information has been provided by our partners.
Is there a pool at Sandos Playacar Select Club Adults Only- All inclusive?
Yes, there's an outdoor pool.
Are pets allowed at Sandos Playacar Select Club Adults Only- All inclusive?
Sorry, pets aren't allowed.
Is parking offered on site at Sandos Playacar Select Club Adults Only- All inclusive?
Yes, there's free self parking.
Is an airport shuttle service offered by Sandos Playacar Select Club Adults Only- All inclusive?
Yes, an airport shuttle is available. The charge is MXN 2100 per person one way.
What are the check-in and check-out times at Sandos Playacar Select Club Adults Only- All inclusive?
You can check in from 3:00 PM - 11:30 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out are available.
Is there an on-site casino at Sandos Playacar Select Club Adults Only- All inclusive?
No, this property doesn't have a casino, but Riviera Gran Casino (4-min drive) is nearby.
What is there to do at Sandos Playacar Select Club Adults Only- All inclusive and nearby?
Have fun with on-site activities such as kayaking, sailing and windsurfing and improve your game at the on-site tennis courts. Additional recreation on-site includes aerobics , volleyball and yoga. Indulge in a treatment at the spa and soothe your senses in the hot tub. Sandos Playacar Select Club Adults Only- All inclusive also has 6 bars, a nightclub and an outdoor pool, as well as a sauna, a steam room and an arcade.
Are there restaurants at or near Sandos Playacar Select Club Adults Only- All inclusive?
Yes, there are 10 on-site restaurants.
Does Sandos Playacar Select Club Adults Only- All inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Sandos Playacar Select Club Adults Only- All inclusive like?
Sandos Playacar Select Club Adults Only- All inclusive is a short 13-minute walk from Playacar Golf Club and 16 minutes' walk from Xaman Ha Aviary.

Reviews

7.8

Good

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.9/10

Property conditions & facilities

8.1/10

Eco-friendliness

Reviews

2/10 Poor

Subject: Complaint about Wi-Fi Issues During Stay - Request for Refund (Expedia itinerary: 72435917499018) Dears, I am writing to express my disappointment with my recent stay at Sandos Playacar – Select Adult Only. During my stay from February 25th to March 4th (2023), I encountered several issues related to the internet Wi-Fi service, specifically at my room (#1235). Unfortunately, this has affected my work significantly as I had to work from my hotel room. Firstly, I was unable to connect to the Wi-Fi of my room from multiple devices (cell phones, tablets and laptops) during my entire stay (see attached). Despite trying to troubleshoot the problem with the Sandos’ employees, the Wi-Fi did not work at all. As a result, I faced several challenges with my job, including missing deadlines and unable to attend virtual meetings. Secondly, I talked to several employees from the Guest Service and Main Lobby, and they mentioned that the hotel does not provide internet Wi-Fi in the room. This was particularly frustrating as Expedia clearly states that Wi-Fi is offered in all rooms as part of the hotel amenities (see attached). Furthermore, due to the lack of internet in my room, I had no choice but to work in public spaces where the Wi-Fi was available. However, these areas were often loud and filled with noise from TV, loud music and drunken guests. It was challenging to attend calls and work efficiently in such an environment. After talking to several employees, I had a discussion
Gabriel Lopes de, 7-night romance trip
Verified Expedia guest review

6/10 Good

Pros: staff is very friendly and helpful, food options, pools, water sports, beach front, spa, 5th Ave close by (definitely visit), and access to other Sandos resorts (closest one is 20mins Sandos caracol) Con: rooms are outdated, beach is full of seaweed, getting reservation for the restaurants is almost impossible (tip: try to make reservation for the remaining of your stay as soon as you check in!), their partner transportation company is seek and go and they are HORRIBLE, better off taking a taxi! the hotel will not take responsibility for the transportation service even though you pay the hotel for the service.
Verified Expedia guest review

8/10 Very good

John, 5-night trip
Verified Expedia guest review

8/10 Very good

Rooms where pretty good, restaurants needed to be booked well in advance and where average The all day buffet was sub par. On-site amenities like the spa was great but quite expensive. Property, staff and nightly shows where all fantastic not too mention the beach. No shuttle to and from the resort was kind of annoying.
kevin, 10-night family trip
Verified Expedia guest review

10/10 Exceptional

The service was excellent
Mario, 4-night trip with friends
Verified Expedia guest review

8/10 Very good

We loved the foliage and stonework for the walking paths on the property. Highly recommend getting a beachfront room in the Adult Select area. The beach had open sand, shade from the many palm trees and plenty of lounge chairs. My husband likes to stay on the beach longer than I do, but I was able to relax on our balcony and still enjoy the beach sights and sounds from the balcony. We were also impressed with the quality of the nightly entertainment. Very happy that we selected this property!
James, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

This is a splendid resort with options for families or adults only. The food is amazing and plentiful, there is high quality nightly entertainment and the staff is there to make your stay as great as it can be. All that and had the best massage of my life. Can't say enough wonderful things about Sandos Playacar!
Kelly, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Tropical follage
Brett Jay, 8-night romance trip
Verified Orbitz guest review

4/10 Fair

Property is overall good staff at restaurants is humble and always ready staff at the costumer service an front desk the worst ever incompetent and unprofessional unable to solved the issues related with your stay and others. Time share hienaS
Juan, 4-night romance trip
Verified Expedia guest review

6/10 Good

We love the beach that’s the main part for us. Food was normal similar to other hotels. But rooms old needs to be remodeled very old rooms. Our refrigerator was leaking water on the floor. Stairs and hall way to the room always was dirty.
Nikolay L, 6-night family trip
Verified Expedia guest review