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All properties in Playa del Carmen, Quintana Roo, Mexico

Playa Palms Beach Hotel

4-star beachfront hotel with outdoor pool, near Playa del Carmen Main Beach

  • Free WiFi
From
NZ$119

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Playa Palms Beach Hotel. Image 1 of 81.
1 / 81Playa Palms Beach Hotel
1st Avenue Bis, Playa del Carmen, 77710, QROO, Mexico
8.0.Very good.
  • We loved the room just enough for a couple, very clean right on beach. Kitchen was very…

    Jun 1, 2021

  • The pictures make this place look better than it is. The service is horrible. When we…

    May 29, 2021

See all 493 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Shopping
Safe
Dining options
Convenient
  • Free WiFi
  • Pool
  • Airport transfer
  • Kitchenette
  • Air Conditioning

Property highlights

Main amenities

  • 39 guestrooms
  • Daily housekeeping
  • On a private beach
  • Outdoor pool
  • Breakfast available
  • Beach bar

For families

  • Kitchenette
  • Cookware, dishware, and utensils
  • Stovetop
  • Microwave
  • Refrigerator
  • Television

What’s around

  • In Downtown Playa del Carmen
  • Playa del Carmen Main Beach - 1 min walk
  • Quinta Avenida - 1 min walk
  • Mamitas Beach Club - 5 min walk
  • Playa del Carmen Maritime Terminal - 12 min walk
  • Nuestra Senora del Carmen Catholic Church - 5 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Studio, Partial Ocean View
  • Studio, 1 Queen Bed, Garden View
  • Ocean Front Studio
  • Apartment, 1 Bedroom, Partial Sea View
  • Family Room
  • Penthouse

Location

1st Avenue Bis, Playa del Carmen, 77710, QROO, Mexico
  • In Downtown Playa del Carmen
  • Playa del Carmen Main Beach - 1 min walk
  • Quinta Avenida - 1 min walk

What’s around

Landmarks

  • In Downtown Playa del Carmen
  • Playa del Carmen Main Beach - 1 min walk
  • Quinta Avenida - 1 min walk
  • Mamitas Beach Club - 5 min walk
  • Playa del Carmen Maritime Terminal - 12 min walk
  • Nuestra Senora del Carmen Catholic Church - 5 min walk
  • Punta Esmeralda Beach - 37 min walk
  • Playacar Golf Club - 39 min walk
  • Plaza Las Americas - 45 min walk
  • Calle Corazón - 3 min walk
  • Quinta Alegría Shopping Mall - 4 min walk

Getting around

  • Cozumel Intl. Airport (CZM) - 12.1 miles/19.5 km
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 39 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-noon
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Offsite parking nearby (USD 6 per day)
  • Street parking available
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Continental breakfast daily (surcharge)
  • Snack bar/deli
  • Beach bar

Things to do

  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage

Facilities

  • Number of buildings/towers - 2
  • Year Built - 1997
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Garden
  • Library

Languages Spoken

  • English
  • Russian
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Espresso maker
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding

Things to enjoy

  • Furnished balcony or patio

Freshen up

  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Stay connected

  • Free WiFi

Food and drink

  • Refrigerator
  • Microwave
  • Kitchenette
  • Stovetop
  • Cookware, dishware, and utensils
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Recreation

Nearby

  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Small print

Also known as

  • Hotel Playa Beach
  • Playa Palms Beach
  • Playa Palms Beach Hotel Riviera Maya/Playa Del Carmen Mexico
  • Playa Palms Beach Hotel Del Carmen
  • Playa Palms Beach Hotel Hotel
  • Playa Palms Beach Hotel Playa del Carmen
  • Playa Palms Beach Hotel Hotel Playa del Carmen
  • Palms Boutique
  • Palms Boutique Beach
  • Palms Boutique Beach Hotel
  • Playa Beach Hotel
  • Playa Palms Boutique Beach
  • Playa Palms Boutique Beach Hotel
  • Playa Palms Beach Hotel Playa del Carmen
  • Playa Palms Beach Playa del Carmen

Optional extras

Parking is available nearby and costs USD 6 per day

Continental breakfast is offered for an extra charge of USD 5 for adults and USD 5 for children (approximately)

Airport shuttle service is offered for an extra charge of USD 79.00 per vehicle (one-way)

Policies

This property does not have elevators.

Guests can rest easy knowing there's a smoke detector and a security system on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Playa Palms Beach Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • No, unfortunately, but there's street parking available.
  • Yes, there's an outdoor pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - noon. Check-out time is noon. Contactless check-out is available.
  • Yes. Nearby restaurants include 100% Natural (3-min walk), Harry's (3-min walk), and la patrona de playa (4-min walk).
  • Yes, an airport shuttle is available. The charge is USD 79.00 per vehicle one-way.
  • Have fun with activities like cycling, kayaking, and scuba diving, and practice your swing at the nearby golf course. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a private beach and a garden.
8.0.Very good.
  • 8.0.Very good

    Nice semi secluded rooms, nice ocean view only steps to the beach. Clean pool and good breakfast brought right to your room. Slightly off 5th ave, but a short stroll. The only downfall, hot water for showering was hit and miss.

    Troy, 8 night trip, May 14, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Highly recommend

    Serene, beautiful hotel - can’t believe the price was so low. Staff was great too.

    Scott, 1 night trip, May 3, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great Stay, Great People, Great location.

    My stay was wonderful. The staff were very helpful and personable. the location in Playa Del Carmen was close to everything but far enough away to be quiet. the WIFI for work was great. Breakfast on the patio was very good and a real treat. I highly recommend this place.

    Robert, 19 night trip, Apr 23, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    THIS PLACE STINKS!!! HORRIBLE CUSTOMER SERVICE!!!!

    The Rude check in lady and the miserable rude short fat man have been mentioned in multiple reviews for their horrible customer service and yet they are still working at this hotel after treating customers horribly. They must be relatives of the owners or being paid slave wages because there is no way an employee with as many complaints as they have should still be allowed to have a job. I

    Ronshaun, 2 night family trip, Apr 4, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Playa Palms Beach is very old and the shower is very small. I am 5ft tall and quite petite but I could barely fit in their shower. The shower is very old and rusty. The trash can was very old too it should have been trashes long time ago. The staff at night doesn’t speak or understand English and was rude when I asked where I could park my rental car he just ignored me. Finally, someone helped me translate English to Spanish and the staff was still rude. When I asked where to park he just shrugged his shoulder didn’t even offer help. The pictures in the website are misleading. The beach is not swimmable and is very small. Please don’t book downtown Playa del Carmen, esp the ones closer to 5th Ave. The people are rude and even the tourists were rude and the guys who were offering stuffs for you to buy. If you say no, they get nasty. Save yourself the hassle and lots of money. Get an all-inclusive hotel.

    2 night trip, Mar 11, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    It's everything close to the hotel. The beautiful private beach. Clean everywhere. Staff excellent 💯⭐⭐⭐⭐⭐⭐⭐

    7 night trip with friends, Mar 6, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Free Drinking Water But Fishy Part of the Beach

    Comfort and cleanliness: 10/10 Location: 7/10 Pros: - Free 5 gallon drinking water in the room - Cupboard with utensils, cups, bowls and plates - Front desk checking room keys when guests return after dark - Have the choice of not making the bed and reusing the towels - Tours offered by front desk is extremely reasonably priced, after talking to many many tour agencies, I would have just gone with the ones offered at the hotel and saved time Cons: - This part of the ocean (around calle 14) is super windy and smells really fishy from the massive amount of seaweed, could not enjoy the patio for that reason - Not exactly close to the nicer beaches in Playacar in the south or Playa Mamacitas in the North - Roads dug up and lots of constructions right next to and round the corner from the hotel

    Beata, 2 night trip, Feb 8, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    3 nuits avec une amie

    Mini studio avec une petite plage privée, à 2 pas de tout sans avoir le bruit des boites, au top

    Nina, 2 night trip with friends, Feb 8, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Not what I expected

    The staff was very friendly and helpful, but the place was not what I was expecting. My biggest disappointment was the beach. You cannot swim in the water in front of the hotel as there are boats anchored there. Also you can't walk to along the beach there because there are rocks. You have to walk to the street and down a couple of blocks to get to the beach. Even though we had a one bedroom unit, it still felt like a hotel room in that it was small and cramped. The hotel is in a great location though. It is very close to 5th Ave and all the restaurants and bars.

    Stephanie, 3 night trip, Feb 6, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Very quiet location. The only noise came from the the waves crashing against the beach.

    3 night romance trip, Feb 5, 2021

    Verified Expedia guest review

See all 493 reviews