Sonesta Milwaukee West Wauwatosa

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Overview of Sonesta Milwaukee West Wauwatosa

Sonesta Milwaukee West Wauwatosa

3.5 star property
Suburban hotel with restaurant, near Milwaukee County Zoo

7.8/10 Good

1,006 verified guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
10499 W Innovation Dr, Milwaukee, WI, 53226
Main amenities
  • Housekeeping (on request)
  • Restaurant and bar/lounge
  • Free area shuttle
  • 24-hour fitness center
  • Spa tub
  • Business center
  • Terrace
  • 24-hour front desk
  • Front desk safe
  • ATM/banking services
  • Laundry service
  • Luggage storage
For families
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Terrace
  • Coffee/tea maker
  • Elevator
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Wauwatosa
  • Milwaukee County Zoo - 3 min drive
  • Mayfair Mall - 3 min drive
  • Wisconsin State Fair Park - 6 min drive
  • American Family Field - 8 min drive
  • The Rave-Eagles Club - 10 min drive
  • Potawatomi Bingo Casino - 10 min drive
  • Harley-Davidson Museum - 12 min drive
  • Fiserv Forum - 12 min drive
  • Marquette University - 14 min drive
  • Discovery World - 13 min drive

Getting around

  • Waukesha, WI (UES-Waukesha County) - 17 min drive
  • General Mitchell Intl. Airport (MKE) - 20 min drive
  • Milwaukee Intermodal Station - 11 min drive
  • Milwaukee Airport Station - 20 min drive
  • Free area shuttle

About this property

Sonesta Milwaukee West Wauwatosa

3.5-star hotel in the heart of Wauwatosa
At Sonesta Milwaukee West Wauwatosa, you can look forward to a terrace, dry cleaning/laundry services, and a bar. For some rest and relaxation, visit the hot tub. Be sure to enjoy a meal at Innovation, the onsite restaurant. Stay connected with free in-room WiFi, and guests can find other amenities such as a 24-hour gym and a business center.
Other perks include:
  • Swimming pool
  • Free self parking
  • A free area shuttle, an area shuttle, and a banquet hall
  • ATM/banking services, a ballroom, and an elevator
  • Guest reviews speak well of the convenient parking, helpful staff, and location
Room features
All guestrooms at Sonesta Milwaukee West Wauwatosa include comforts such as air conditioning, as well as amenities like free WiFi and safes. Guests reviews give good marks for the clean rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with showers and shower/tub combinations
  • TVs with premium channels
  • Coffee/tea makers, housekeeping, and desks


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 208 rooms
  • Arranged over 8 floors


  • Check-in time from 3 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 21
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21


  • Pets allowed (2 per room)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised


  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms


  • Free onsite self parking
  • Wheelchair-accessible parking and van parking on site


  • Free area shuttle within 5 miles

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge

Traveling with children

  • Free local shuttle

Working away

  • Business center
  • Meeting rooms


  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage


  • 1 building/tower
  • Built in 2008
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • 24-hour fitness center
  • Swimming pool
  • Spa tub


  • Braille/raised signage
  • Elevator
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Closed captioned TV
  • Well-lit path to entrance


  • English
  • Spanish

Room amenities

Be entertained

  • Television
  • Premium cable/satellite channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Free local calls


  • Housekeeping (on request)
  • In-room safe
  • Connecting/adjoining rooms available

Special features


Innovation - This restaurant serves dinner only. Guests can enjoy drinks at the bar.

Fees & policies

Renovations and closures

The following facilities are closed on Tuesday, Wednesday, Thursday, Friday, and Saturday:
  • Bar/lounge
  • Restaurant
The following facilities are closed on Sunday and Monday:
  • Restaurant
  • Bar/lounge


  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 75 per pet, per stay

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas; reservations are required for some onsite facilities.

Enhanced food service safety measures are in place.

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards. Cash is not accepted.

Also known as

Crowne Plaza Milwaukee
Crowne Plaza Milwaukee West
Crowne Plaza Milwaukee West Hotel
Crowne Plaza Milwaukee West Hotel Wauwatosa
Crowne Plaza Milwaukee West Wauwatosa
Crowne Plaza West Milwaukee
Milwaukee Crowne Plaza
Crowne Plaza Wauwatosa
Crowne Plaza
Crowne Plaza Milwaukee West
Sonesta Milwaukee West Wauwatosa Hotel
Sonesta Milwaukee West Wauwatosa Milwaukee
Sonesta Milwaukee West Wauwatosa Hotel Milwaukee

Frequently asked questions

Does Sonesta Milwaukee West Wauwatosa offer free cancellation for a full refund?
Yes, Sonesta Milwaukee West Wauwatosa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Sonesta Milwaukee West Wauwatosa?
As of 19 August 2022, prices found for a 1-night stay for 2 adults at Sonesta Milwaukee West Wauwatosa on 29 August 2022 start from NZ$231, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Sonesta Milwaukee West Wauwatosa?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Sonesta Milwaukee West Wauwatosa?
Yes, there's a pool.
Are pets allowed at Sonesta Milwaukee West Wauwatosa?
Yes, pets are welcome, with a limit of 2 per room. There's a charge of USD 75 per pet, per stay. Service animals are exempt from fees.
Is parking offered on site at Sonesta Milwaukee West Wauwatosa?
Yes, there's free self parking.
What are the check-in and check-out times at Sonesta Milwaukee West Wauwatosa?
You can check in from 3 PM - midnight. Check-out time is 11 AM.
Is there an onsite casino at Sonesta Milwaukee West Wauwatosa?
No, this hotel doesn't have a casino, but Potawatomi Bingo Casino (10-min drive) is nearby.
What is there to do at Sonesta Milwaukee West Wauwatosa and nearby?
Sonesta Milwaukee West Wauwatosa has a 24-hour fitness center and a spa tub.
Are there restaurants at or near Sonesta Milwaukee West Wauwatosa?
Yes, there's an onsite restaurant, Innovation. Nearby restaurants include Habanero's Mexican Kitchen (12-min walk), Firehouse Subs (14-min walk), and Cafe Bavaria (2.1 mi).
What's the area around Sonesta Milwaukee West Wauwatosa like?
Sonesta Milwaukee West Wauwatosa is in Wauwatosa, a short 16-minute walk from Milwaukee County Zoo. Travelers say this hotel is in a good location.

Overall score and ratings






Staff & service




Property conditions & facilities



4/10 Fair

No luck with shuttle
We’ve stayed at this Sonesta previously and specifically chose it again for the free shuttle to American Family Field. My husband and I were in town for a baseball game. Our experience was fine until the shuttle back. Our driver, Ernesto, said to call when the game was over and he’d be back to collect us. The game went into extra innings so it was late when we called. The desk clerk said they were on the way. Twenty minutes later I called again and was assured that Ernesto was returning. My husband called a third time and was told Ernesto was off duty. Long story short, no shuttle and no Ernesto. We were the last ones standing in the dark parking lot which even the police on bikes had abandoned. Luckily we were able to get an Uber back to the hotel. Al, the night clerk, did compensate us for the cost of the Uber. Lesson learned, don’t expect a shuttle if it’s past 11 PM, the hotel will just leave you hanging! We will be finding another hotel in the future when we come to Milwaukee.
Janice, 1-night trip
Verified guest review

10/10 Exceptional

Highly recommend
The place was wonderful. The staff are very kind, professional and respectful. I love the fact that this place has a free shuttle service to take you to nearby places. It was really needed this weekend because we were prices were extremely high. I also appreciate that they had the bar open and the bartender there and the cook were very kind and respectful as well. I would highly recommend this place
Kala, 2-night trip
Verified guest review

10/10 Exceptional

Patricia, 2-night trip
Verified guest review

4/10 Fair

The rooms in this hotel need a remodel. Furniture is old and beat up. Outdated decor. One towel per person. No conditioner for hair. I don’t understand the new upfront charge for incidentals that we never purchase. This should be optional, not mandatory. The young lady who checked me in was polite, her supervisor, Chris, needs better customer service skills. Will probably not stay here again, even though it’s very convenient to family.
Pippa, 3-night trip
Verified guest review

6/10 Good

Jeffry, 1-night trip
Verified guest review

6/10 Good

shirley, 1-night trip
Verified guest review

6/10 Good

Shekila, 3-night trip
Verified guest review

10/10 Exceptional

Beverly, 1-night family trip
Verified guest review

6/10 Good

We waited 1.5 hours past check in time to get a room and the hotel whirlpool was not filled so it could not be used.
Stacy, 1-night family trip
Verified guest review

2/10 Poor

Absolutely Disappointing
Absoloutely horrible. I have never written a bad review of a hotel, but it was ridiculous. Firs we get there at very late and the hotel was overbooked. Then after a long, drawn out bargaining process with the front-desk, we get to out room and the air conditioner wouldn't get the room cooler than 75 and the TV would not work. We picked the hotel for the free breakfast and the pool and hot tub. Neither the pool or the hot tub were open, all closed down. Then there was no breakfast served at all, they said the restaurant was closed. Just really disappointing.
1-night trip
Verified guest review