Guests
All properties in Norton, Virginia, United States of America

The Heritage of Norton

Mountain hotel with indoor pool, near Jefferson National Forest

  • Free WiFi and free parking

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  • The Heritage of Norton
  • The Heritage of Norton
  • Reception
  • Hotel Front
  • Business Center
  • The Heritage of Norton
The Heritage of Norton. Image 1 of 4.
1 / 4The Heritage of Norton
1051 Park Ave SW, Norton, 24273, VA, United States of America
6.6.Good.
  • It would be nice if they would say somewhere that they are closed permanently instead…

    Mar 19, 2021

  • This property was locked, boarded up, and for sale when I arrived... but I paid for a…

    Mar 13, 2021

See all 28 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Guests are provided with free hand sanitizer
  • Free WiFi
  • Free parking
  • Pool
  • Bathtub
  • Non-smoking
  • Gym

Property highlights

Main amenities

  • 104 smoke-free guestrooms
  • Daily housekeeping
  • 1 indoor pool
  • 24-hour fitness center
  • Business center
  • 24-hour front desk

For families

  • Connecting/adjoining rooms available
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
  • Iron/ironing board
  • Hair dryer

What’s around

  • Jefferson National Forest - 17 min walk
  • High Knob - 3.2 mi / 5.1 km
  • University of Virginia's College at Wise - 7 mi / 11.3 km
  • Devil's Bathtub - 14 mi / 22.5 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Double Non-Smoking (DDB)
  • Double Non-Smoking Handicap Accessible (DHC)
  • Single Non-Smoking (KN)
  • Single Non-Smoking Handicap Accessible (KNH)
  • King Featured Non-Smoking (KFTN)
  • King Suite Non-Smoking (KNS)

What’s around

Landmarks

  • Jefferson National Forest - 17 min walk
  • High Knob - 3.2 mi / 5.1 km
  • University of Virginia's College at Wise - 7 mi / 11.3 km
  • Devil's Bathtub - 14 mi / 22.5 km

Getting around

  • Tri-Cities, TN (TRI-Tri-Cities Regional) - 76 min drive
map
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1051 Park Ave SW, Norton, 24273, VA, United States of America

At a glance

Hotel size

  • This hotel has 104 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets allowed*
  • Up to 15 lbs

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Things to do

  • Number of indoor pools - 1
  • 24-hour fitness facilities

Working away

  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 5600
  • Computer station

Services

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Facilities

  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Assistive listening devices available

Languages Spoken

  • English

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Cable TV channels

Stay connected

  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Fees & policies

Children & extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for USD 10.0 per night

PetsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pets are allowed for an extra charge of USD 25.00 per accommodation, per night
  • Service animals exempt from fees

Pool, spa & gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 9 AM to 10 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector and a smoke detector on site.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

  • Holiday Inn Hotel NORTON
  • The Heritage of Norton Hotel
  • The Heritage of Norton Norton
  • The Heritage of Norton Hotel Norton
  • Holiday Inn NORTON
  • NORTON Holiday Inn
  • Holiday Inn Norton Hotel
  • Holiday Inn Norton Hotel Norton
  • Holiday Inn Norton Virginia
  • Norton Holiday Inn

*See fees & policies for additional details or extra charges

FAQs

  • Yes, The Heritage of Norton does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an indoor pool. Guests have pool access from 9 AM to 10 PM.
  • Yes, pets are welcome, with a maximum weight of 15 lbs per pet. There's a charge of USD 25.00 per accommodation, per night. Service animals are exempt from fees.
  • You can check in from 3:00 PM - anytime. Check-out time is 11 AM.
  • Yes. Nearby restaurants include DoughMakers Pizza (9-min walk), Captain D's (12-min walk), and Prime Sirloin Steakhouse (15-min walk).
  • The Heritage of Norton has an indoor pool and a 24-hour fitness center.
6.6.Good.
  • 2.0.Poor

    Hotel CLOSED AND UP FOR SALE

    I made this reservation in Jan got a confirmation days before I left LITERALLY pulled up the hotel is closed and UP FOR SALE!!! Why is this hotel STILL on your site? That closure and sale didn't happen overnight...come on DO BETTER!!!

    Shannon, 2 night family trip, Mar 12, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Not far off the interstate. Staff was outside smoking when we pulled into the parking lot

    1 night family trip, Mar 18, 2020

    Verified Expedia guest review

  • 2.0.Poor

    No breakfast, no pool as promised

    There is no breakfast and pool is closed. Two big lies and they don’t change the description on the website with the purpose. We wouldn’t choose the hotel if we knew there is no breakfast and pool. Shame.

    yuliya, 1 night business trip, Mar 11, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Good Time and Friends at the Heritage Inn

    Our stay was great. Enjoyed a birthday and retirement party with 50 friends at the Ball Room. Partied till 100 am.

    harry, 1 night trip with friends, Feb 29, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    I was really shocked that breakfast was not included especially for that type of hotel the last time i stayed we had that option, because there really isnt a restaurant close to get breakfast. Also Brittany at the front desk was so helpful and accommodating, thank you we enjoyed the stay. Hopefully you'll consider a continental breakfast.

    1 night family trip, Jan 15, 2020

    Verified Expedia guest review

  • 8.0.Very good

    The hotel is in a convenient location to southwestern Appalachia and the coal mining regions. It is a clean facility with friendly staff. The main criticism is that the free breakfast is rather minimalist.

    Ken, 4 night family trip, Oct 22, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Great Hotel/Nice Small Town

    Hotel was comfortable, clean, quiet, and in a great location. Desk check in was smooth and quick; housekeeping was outstanding. The only drawback was the restaurant/bar was closed permanently (it had been rated high on previous reviews, so I was looking forward to that part of the stay). The breakfast was so-so. Hotel was close to several restaurants within walking distance, so options were reasonable.

    Paul, 2 night family trip, Oct 11, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    One bathroom light had to be fixed ( it wasn’t working when we got into the room) and on our last night in the room no wash cloths were put in the bathroom AFTER it was cleaned.

    Diane, 3 night family trip, Oct 10, 2019

    Verified Expedia guest review

  • 6.0.Good

    Good location, but staff not very friendly or helpful. Seemed to spend most time texting on phone. Breakfast was just terrible-mush fried potatoes, dried out sausage/ham, dried out scrambled eggs. This place used to be a holiday inn, but it certainly doesn’t even closely resemble one now.

    1 night family trip, Sep 27, 2019

    Verified Travelocity guest review

  • 8.0.Very good

    Good location for my needs. Nice that it had an adequate fitness center. The room was clean and well lit. The bathroom fine. The Internet was awful. The HVAC fan wouldn't shut off. The breakfast was disappointing -- little fresh fruit and hot water for tea was a special request.

    Bob, 1 night business trip, Sep 17, 2019

    Verified Expedia guest review

See all 28 reviews