See all properties

The Ritz-Carlton Sanya, Yalong Bay

5.0 star property
Luxury hotel with full-service spa, connected to a shopping centre, near Yalong Bay Tropical Paradise Forest Park

Choose dates to view prices

Photo gallery for The Ritz-Carlton Sanya, Yalong Bay

View from room
Frette Italian sheets, premium bedding, down duvets, pillow-top beds
Frette Italian sheets, premium bedding, down duvets, pillow-top beds
Villa, 2 Bedrooms, Ocean View, Oceanfront
Exterior
Experience the luxury of The Ritz-Carlton Sanya, Yalong Bay near stunning Yalong Bay. Relax with a body wrap or detox wrap at SPA and take in ocean views from one of four restaurants. Guests appreciate the hotel's fun activities like bicycling, volleyball, and basketball as well as amenities such as a swim-up bar and shopping mall.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Connecting rooms available
  • Electric vehicle charging point
  • Non-smoking
  • Pool
  • Spa

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 4 restaurants and 2 bars/lounges
  • Full-service spa
  • 5 outdoor pools
  • Breakfast available
  • Free children's club
  • Free shopping centre shuttle
  • 24-hour fitness centre
  • Outdoor tennis court
  • Sauna
  • Steam room

For families (6)

  • Children stay free
  • Free cots/infant beds
  • Supervised childcare (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on-site
The current price is NZ$338
includes taxes & fees
19 May - 20 May

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Room, 2 Double Beds, Ocean View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room, 2 Double Beds, Ocean View

Highlights

Outdoor play area
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 65 sq m
  • Sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 2 Double Beds, View

Highlights

Outdoor play area
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 65 sq m
  • Resort view
  • Sleeps 3
  • 2 Double Beds

View all photos for Villa, 1 Bedroom, Oceanfront

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Villa, 1 Bedroom, Oceanfront

Highlights

Outdoor play area
Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
  • 130 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Ocean View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Club Room, 1 King Bed, Ocean View

Highlights

Outdoor play area
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
  • 65 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Courtyard View (Lagoon)

Room, 1 King Bed, Courtyard View (Lagoon)

Room, 1 King Bed, Courtyard View (Lagoon)

Highlights

Outdoor play area
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 80 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed, View

Highlights

Outdoor play area
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 65 sq m
  • Hill view
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Garden View

Villa, 1 Bedroom, Garden View | Terrace/patio

Villa, 1 Bedroom, Garden View

Highlights

Outdoor play area
Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
  • 130 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Ocean View

Highlights

Outdoor play area
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 65 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View

LCD TV, DVD player, iPod dock, toys

Suite, 1 King Bed, Ocean View

Highlights

Outdoor play area
Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • 127 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 2 Double Beds, Balcony, Ocean View

Premier Room, 2 Double Beds, Balcony, Ocean View

Premier Room, 2 Double Beds, Balcony, Ocean View

Highlights

Balcony
Outdoor play area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 65 sq m
  • Sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Pool Access

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room, 2 Double Beds, Pool Access

Highlights

Outdoor play area
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 80 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Suite, 1 Bedroom, Ocean View

LCD TV, DVD player, iPod dock, toys

Club Suite, 1 Bedroom, Ocean View

Highlights

Outdoor play area
Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • 123 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, 1 Double Bed, Garden View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Family Suite, 1 Double Bed, Garden View

Highlights

Outdoor play area
Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • 65 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Villa, 2 Bedrooms, Ocean View, Oceanfront

Villa, 2 Bedrooms, Ocean View, Oceanfront

Villa, 2 Bedrooms, Ocean View, Oceanfront

Highlights

Outdoor play area
Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
  • 252 sq m
  • Sea view
  • Sleeps 6
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Balcony, Resort View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room, 2 Double Beds, Balcony, Resort View

Highlights

Balcony
Outdoor play area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 65 sq m
  • Resort view
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed, Balcony, Ocean View

Premier Room, 1 King Bed, Balcony, Ocean View

Premier Room, 1 King Bed, Balcony, Ocean View

Highlights

Balcony
Outdoor play area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 65 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Ocean View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Club Room, 2 Double Beds, Ocean View

Highlights

Outdoor play area
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
  • 65 sq m
  • Sea view
  • Sleeps 2
  • 2 Double Beds

View all photos for Club Suite, 1 King Bed, Pool Access

View from room

Club Suite, 1 King Bed, Pool Access

Highlights

Outdoor play area
Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • 123 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

On the beach, white sand, beach umbrellas, beach towels

The St. Regis Sanya Yalong Bay Resort

  • Pool
  • Spa
  • Airport transfer
  • Free parking
9.0 out of 10, Wonderful, 69 reviews
The price is NZ$279
includes taxes & fees
3 Jun - 4 Jun
The St. Regis Sanya Yalong Bay Resort
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Yalong Bay Sanya Hainan, Sanya, Hainan, 572000

What's nearby

  • Yalong Bay - 5 min drive - 3.7 km
  • Yalong Bay Tropical Paradise Forest Park - 8 min drive - 6.4 km
  • Sun Bay - 22 min drive - 7.0 km
  • Dadonghai Beach - 35 min drive - 22.8 km
  • Dadong Sea - 35 min drive - 23.2 km

Getting around

  • Sanya (SYX-Phoenix Intl.) - 30 min drive
  • Free shopping centre shuttle

Restaurants

  • ‪The Ritz-Carlton Sanya Yalong Bay - ‬1 min drive
  • ‪林姐香味海鲜 - ‬8 min drive
  • ‪Sofia - ‬2 min walk
  • ‪三亚亚龙湾瑞吉度假酒店 - ‬3 min drive
  • ‪Fresh8 - ‬1 min drive

About this property

The Ritz-Carlton Sanya, Yalong Bay

The Ritz-Carlton Sanya, Yalong Bay is a great choice for your beach stay in Sanya, putting you near activities such as scuba-diving, snorkelling and surfing/body boarding. 5 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in hot stone massages, body wraps and aromatherapy. Fresh 8, one of 4 restaurants, offers garden views and serves breakfast, lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, a free kid's club and a poolside bar.

Languages

Chinese (Mandarin), English, French, Russian

At a glance

DONE

Hotel size

    • 452 rooms
    • Arranged over 7 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: midnight
    • Express check-in/out available
    • Minimum check-in age – 15
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • This property offers shuttle service to and from Sanya Begonia Bay Internation Shopping Centre with required 24-hour advance notice during scheduled hours.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 15
DONE

Children

    • Up to 2 children (6 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • Supervised childcare*
    • Free children's club
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • On-site extended parking
    • Wheelchair-accessible parking on site
    • Electric vehicle charging point on site
DONE

Off-site

    • Free shopping centre shuttle
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 4 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee/tea in a common area
  • Barbecue grills
  • Private dining
  • Free daily reception
  • Shared fridge
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Children's pool
  • Playground
  • Supervised childcare (surcharge)
  • Local/corner shop
  • Children's games
  • Toys
  • Beach toys
  • Pool toys
  • Art supplies
  • Children's books
  • Baby bath
  • Bed rails
  • Corner guards
  • Pushchair

What to do

  • On the beach
  • Tennis
  • Yoga classes
  • Basketball
  • Volleyball
  • Shopping
  • Free use of nearby fitness centre
  • Bike rentals nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Scuba-diving nearby

Working away

  • 24-hour business centre
  • Meeting rooms
  • Conference centre (1701 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bike hire
  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 3 buildings/towers
  • Built in 2008
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop garden
  • Garden
  • Terrace
  • Porch
  • Television in common areas
  • Piano
  • 24-hour fitness centre
  • Adjacent to a golf course
  • 5 outdoor pools
  • Shopping centre on-site
  • Arcade/games room
  • Full-service spa
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Lockers available
  • Banquet hall
  • Reception hall
  • Art Deco architecture

Accessibility

  • Wheelchair-accessible
  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Closed-captioned TV
  • Portable bath seats
  • Lowered plug sockets in bathroom
  • Lowered view port in door
  • Lowered locks/deadbolt
  • Height-adjustable showerheads
  • Grab bar near toilet
  • Grab bar in bath
  • Roll-in shower
  • Transfer shower
  • Lever door handles
  • Area rugs in room
  • Thin carpet in room
  • Tile flooring in room
  • Hardwood flooring in room

Room amenities

Be entertained

  • IPod docking station
  • DVD player
  • LCD television
  • Premium satellite channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillow-top mattress
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Balcony
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Separate bath and shower
  • Rainfall shower heads
  • Bidet
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone
  • Desk chair

Food and drink

  • Oven
  • Free bottled water
  • Children's dinnerware
  • Dining table
  • High chair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Spa

The on-site spa has 10 treatment rooms, including rooms for couples. Services include hot stone massages, Swedish massages, Thai massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Dining

Fresh 8 – Overlooking the garden, this restaurant serves breakfast, brunch, lunch and dinner.
Pearl Chinese Restaurant – This restaurant serves lunch and dinner. Open daily.
Sofia-Italian Restaurant – Overlooking the garden, this restaurant only serves dinner. Open daily.
Sand-Beach Grill – Overlooking the ocean, this restaurant serves breakfast, lunch and dinner. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 288 for adults and CNY 144 for children

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge
  • Rollaway beds are available for CNY 525.0 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 10:00 PM
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property uses solar energy.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Ritz-Carlton Hotel Sanya
Ritz-Carlton Sanya
Sanya Ritz-Carlton
Ritz Carlton Hotel Sanya
Ritz Sanya
The Ritz-Carlton Sanya Yalong Bay Hainan
Ritz-Carlton Sanya Yalong Bay Hotel
Ritz-Carlton Sanya Yalong Bay
The Ritz Carlton Sanya, Yalong
The Ritz-Carlton Sanya, Yalong Bay Hotel
The Ritz-Carlton Sanya, Yalong Bay Sanya
The Ritz-Carlton Sanya, Yalong Bay Hotel Sanya

Frequently asked questions

Does The Ritz-Carlton Sanya, Yalong Bay offer free cancellation for a full refund?

Yes, The Ritz-Carlton Sanya, Yalong Bay does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Ritz-Carlton Sanya, Yalong Bay?

Yes, there are 5 outdoor pools and a children's pool. Guests have pool access from 7:00 AM to 10:00 PM.

Are pets allowed at The Ritz-Carlton Sanya, Yalong Bay?

Sorry, pets aren't allowed.

Is parking offered on site at The Ritz-Carlton Sanya, Yalong Bay?

Yes, there's free self parking. Electric car charging is available.

What are the check-in and check-out times at The Ritz-Carlton Sanya, Yalong Bay?

Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon. Express check-in and check-out are available.

What is there to do at The Ritz-Carlton Sanya, Yalong Bay and nearby?

Have fun with on-site activities such as cycling, and improve your game on the tennis courts. Additional recreation on-site includes basketball, volleyball and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 5 outdoor swimming pools. The Ritz-Carlton Sanya, Yalong Bay also has 2 bars, a 24-hour fitness centre and a sauna, as well as an arcade and a garden.

Are there restaurants at or near The Ritz-Carlton Sanya, Yalong Bay?

Yes, there are 4 on-site restaurants, featuring garden views.

Does The Ritz-Carlton Sanya, Yalong Bay have rooms with private hot tubs?

Yes, each room has a deep-soaking bath.

Does The Ritz-Carlton Sanya, Yalong Bay have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around The Ritz-Carlton Sanya, Yalong Bay like?

The Ritz-Carlton Sanya, Yalong Bay is located on the Strip in Jiyang District. Popular attractions include Yalong Bay, which is 5 minutes away by car.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

The Ritz-Carlton Sanya, Yalong Bay Reviews

Reviews

8.8

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Good

Hard to find somebody who speaks English. Beach is all rocks have to go other hotels to swim. Dinning is limited.
Oleg, 7-night trip

6/10 Good

Old and Outdated Resort

the Hotel is very large and lacks a feeling of Luxury or intimacy; Stuff and undertrained, English is hardly spoken, and consumption is outrageously expansive; overall it is an OK hotel but would need a deep renovation and review of conditions and services; i would not recommend this hotel
BAR, 1-night trip

6/10 Good

It’s fine, but not good

Very long check in time, overall understaffed hotel during holiday season
Malmgren, 3-night trip

10/10 Exceptional

hui, 2-night trip

8/10 Very good

C Y Daniel, 2-night trip

10/10 Exceptional

Wei, 6-night trip

10/10 Exceptional

Love it

Very nice hotel
1-night trip

10/10 Exceptional

Great property, enjoyed out door restaurant by the beach and the great acoustic guitarist and singer.
Maribel, 6-night trip

10/10 Exceptional

Die Mitarbeiter waren sehr freundlich und Hilfsbereit. Das Hotel ist sehr schön aber es sind schon ein paar Renovation notwendig. Z.B. bei den Pools funktionieren nur wenige Massagedüsen. Das Essen wiederum war sehr gut und auch die Auswahl an Morgenbuffet gross.
Daniel, 6-night trip

2/10 Poor

worst hotel

This is the worst hotel I have ever stayed in
JIE, 1-night trip

4/10 Fair

The hotel’s architecture, the landscaping , the pool, the spa, the food and the cleanliness are all great, but the service is the poorest I have ever experienced at a Ritz-Carlton property. The staff are truly lovely and very hard working, but their training is clearly lacking, procedures are haphazard and the property is not led well by the GM. I had to make many, many complaints - handled well by the F&B manager, Fethi and the Hosptality manager, Elaine (she is AMAZING and without her personal intervention and incredible support, we would have left after the first couple of days), but the despite this, did not see the GM at all, not once, around the property. In the end, I made an appointment to see him and he didn’t turn up for the appointment! He did apologize for not coming, claiming he had been at another appointment that over ran, but that sort of poor management, attention to detail and downright rudeness is a clear example of all that is wrong with his hotel. I would never stay there again and indeed, am reconsidering my 20 years of loyalty to Ritz-Carlton properties. A bitterly, bitterly disappointing trip.
Grainne, 10-night trip

10/10 Exceptional

Expedia, 1-night trip

10/10 Exceptional

1-night trip

6/10 Good

Expected better for a ritz Carlton. Breakfast was good with tons of selection. That was the best part. Toilet sink shower clogs and slow draining. Broken outlets. Carpet smells like mildew. Pool was nice
4-night trip

10/10 Exceptional

we felt welcomed at Ritz. Our room was clean and comfortable, carefully taken care of by Chen Dan Dan. Our three year old boy had great time at the kids club and swimming pools. Many kids friendly activities during our stay (Christmas ). Check in and check out was easy with Zhang Wen's help.
3-night trip

6/10 Good

We were not happy with the balcony with a wall which was blocking the beautiful view.
3-night trip

4/10 Fair

I would say overall the property is beautiful. Where the property falls apart is the language. Language/mass confusion was a common theme. Being from Canada and traveling in China I’ve come to expect language barriers. But I have yet to see a situation so poorly handled like this property. Starting with arrival. A room was booked online as a resort view. However the hotel said to them, that qualified as a garden view. To me that makes no sense. Moving forward. The luggage was to be brought up to the room upon check in. The bags never came, we called down and they had no idea what luggage even meant. After further explanation, luggage was understood and an hour later the bags showed up. Adding insult to injury, the phone range 3 times after stating that they needed a luggage number. At this point the phone ringing woke up our infant child over and over after a long day of flying this was not great. Explaining that the luggage had arrived and the luggage number was no longer necessary the calling finally subsided. Next: room service was ordered, again a process considering no one spoke enough English to even process what a a chicken club sandwich was. Which to me just doesn't make sense. Considering the menu is in English, you’d hope at minimum someone could understand enough to just put an order in. Sadly the food showed up cold, and late. The order was incorrect. Additionally the air conditioning did not work. Entire stay was an over heated mass mis-communication of a stay.
4-night trip

10/10 Exceptional

1-night trip

10/10 Exceptional

jie, 1-night trip

8/10 Very good

Janette Yin, 4-night trip

6/10 Good

This is a very beautiful resort. I loved the food in the Sand Restaurant. In the morning i had to wait up to half an hour to get seated for breakfast. That is not what I would expect from a Ritz Carlton. The pools are very nice, however the massage jets don’t work. The evenings are rather boring. Besides a DJ there is nothing going on. The SPA center is gorgeous.
3-night trip

10/10 Exceptional

Overall good, service met expectation, value over money
3-night trip

10/10 Exceptional

Wonderful Ritz

Fantastic hotel. Rooms were huge and beautiful with great amenities. Breakfast went on and on - it was amazing. Several pools allowed privacy- beach was clean, water was great. My only complaint is that the restaurants at the Ritz were crazy expensive and better to go into town for dinner.
Roberta, 3-night trip

10/10 Exceptional

2-night trip

10/10 Exceptional

JONG MYUNG, 4-night trip