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All properties in Pokolbin, New South Wales, Australia

Mercure Resort Hunter Valley Gardens

4.5-star motel with full-service spa, connected to a shopping center, near Hunter Valley Gardens

  • Free WiFi and free parking
From
NZ$183

Image gallery

  • Pool
  • Pool
  • Pool
  • Balcony
  • Pool
Pool. Image 1 of 51.
1 / 51Pool
7.8.Good.
  • The hotel ground is quite beautiful and peaceful. Room looks a bit small or 4 of us…

    Jan 1, 2021

  • Not good at all. Very run down and old property. No maintenance and inefficient staff.

    Dec 18, 2020

See all 210 reviews

Official standards

This property advises that it adheres to ALLSAFE (Accor Hotels) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Easy parking
Quiet
Dining options
  • Free WiFi
  • Free parking
  • Pool
  • Airport transfer
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 72 smoke-free guestrooms
  • Daily housekeeping
  • Winery
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool

What’s around

  • Hunter Valley Gardens - 13 min walk
  • Hope Estate - 18 min walk
  • Tempus Two Winery - 4 min walk
  • Roche Estate - 5 min walk
  • Brokenwood Wines - 7 min walk
  • Tamburlaine Organic Wines - 15 min walk
Due to COVID-19, this property’s food and beverage options may be limited.

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe Room, 1 King Bed
  • Superior Room, 1 King Bed
  • Studio, 2 Double Beds
  • Studio, 1 King Bed

Location

  • Hunter Valley Gardens - 13 min walk
  • Hope Estate - 18 min walk
  • Tempus Two Winery - 4 min walk

What’s around

Landmarks

  • Hunter Valley Gardens - 13 min walk
  • Hope Estate - 18 min walk
  • Tempus Two Winery - 4 min walk
  • Roche Estate - 5 min walk
  • Brokenwood Wines - 7 min walk
  • Tamburlaine Organic Wines - 15 min walk
  • Tower Estate - 21 min walk
  • Cypress Lakes Golf and Country Club - 27 min walk
  • PepperTree Wines - 30 min walk
  • Scarborough Wine Co - 30 min walk
  • Tyrrell's Wines - 2 mi / 3.2 km

Getting around

  • Newcastle, NSW (NTL-Williamtown) - 58 min drive
  • Branxton Station - 15 min drive
  • Greta Station - 20 min drive
  • Lochinvar Station - 25 min drive
  • Airport shuttle (surcharge)

At a glance

Size

  • 72 rooms
  • Arranged over 2 floors

Arriving/leaving

  • Check-in time 2 PM-10 PM
  • Check-out time is 10 AM
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

The front desk is open daily from 7 AM - 10 PM. If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle*

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
* See small print for additional details or extra charges

At the motel

Food and drink

  • Cooked-to-order breakfast on weekends (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Room service (during limited hours)

Things to do

  • Bicycle rentals on site
  • Miniature golf on site
  • Helicopter/airplane tours on site
  • Playground on site
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Segway rental/tour nearby
  • Skydiving nearby

Working away

  • Business center
  • Conference space
  • Meeting rooms

Services

  • Front desk (limited hours)
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services

Facilities

  • Number of buildings/towers - 9
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Raised toilet seat
  • Grab bar - near toilet
  • Lever door handles

Languages Spoken

  • English

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Premium bedding

Freshen up

  • Free toiletries
  • Hair dryer

Be entertained

  • 52-cm TV
  • Cable TV channels

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

Heavenly Hunter has 2 treatment rooms. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily.

Dining

Elements Restaurant - Overlooking the pool and garden, this restaurant specializes in French cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Recreation

On Site

  • Outdoor tennis courts -
  • Sauna
  • Spa tub
  • Steam room
  • Bicycle rentals on site
  • Miniature golf on site
  • Helicopter/airplane tours on site
  • Playground on site

Nearby

  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Segway rental/tour nearby
  • Skydiving nearby

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Small print

Also known as

  • Mercure Hunter Valley Gardens Pokolbin
  • Mercure Resort Hunter Valley Gardens Greater Newcastle/Pokolbin
  • Mercure Hunter Valley Resort
  • Mercure Hunter Valley Gardens
  • Mercure Resort Hunter Valley Gardens Motel
  • Mercure Resort Hunter Valley Gardens Pokolbin
  • Mercure Resort Hunter Valley Gardens Motel Pokolbin
  • Mercure Resort Hunter Valley Gardens Pokolbin
  • Mercure Hotel Pokolbin
  • Mercure Hunter Valley Resort Pokolbin
  • Mercure Resort Hunter Valley Gardens Hotel Pokolbin
  • Mercure Hunter Valley Pokolbin
  • Mercure Hunter Valley
  • Mercure Resort Hunter Valley Gardens
  • Mercure Hunter Valley Gardens

Optional extras

Credit card charges are subject to an extra charge of 1.3 percent

Late check-out can be arranged for an extra charge of AUD 69.00 (subject to availability)

Rollaway beds are available for AUD 25.0 per night

Breakfast costs between AUD 12 and AUD 50 for adults, and AUD 10 and AUD 24 for children (approximately)

Cribs/Infant beds are available for AUD 15.0 per night

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Mercure Resort Hunter Valley Gardens does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool and a children's pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 2 PM - 10 PM. Check-out time is 10 AM. Late check-out is available for a charge of AUD 69.00 (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
  • Yes, Elements Restaurant offers French cuisine and garden views. Nearby restaurants include The Cellar Restaurant (5-min walk), Oishii Japanese & Thai Restaurant (8-min walk), and Muse Restaurant (2.2 mi).
  • Yes, an airport shuttle is available.
  • Practice your swing on the tennis courts. Additional recreation onsite includes helicopter/airplane tours. Indulge in a treatment at the spa and soothe your senses in the spa tub. Mercure Resort Hunter Valley Gardens also has a winery, an outdoor pool, and a 24-hour health club, as well as a sauna, an arcade, and a garden.
7.8.Good.
  • 4.0.Fair

    Service was very low standard.property needed more maintainance.

    Anne, 2 night family trip, Dec 10, 2020

    Verified Wotif guest review

  • 8.0.Very good

    Staff were lovely & friendly, but the property does not live up to the Mercure name. It is dated & tired looking - definitely priced on the high end for the amenities available in the room.

    1 night trip with friends, Dec 9, 2020

    Verified Lastminute guest review

  • 8.0.Very good

    Wouldn't recommend the breakfast. Over priced a la carte pre cooked buffet food

    J, 1 night family trip, Dec 2, 2020

    Verified Expedia guest review

  • 6.0.Good

    The room was clean and had a reasonable view. The guests in the room next door were incredibly loud until 1:00am. We asked to change rooms and were able to but there was some miscommunication and another guest was given the access to our room and walked in. Some of the facilities were closed due to COVID and this wasn’t very well communicated either.

    Guest, 2 night romance trip, Nov 19, 2020

    Verified Wotif guest review

  • 8.0.Very good

    The location was central to a few good spots around.... walking distance to hunter valley gardens and the infamous harrigans pub... roche estate across the road with awesome pizza from goldfish...hope estate a short walk as well... rooms could do with an update but the style is keeping up with the overall property design...

    Vanessa, 2 night romance trip, Nov 5, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Would visit again

    Comfortable bed, great staff. We were given an accessible room so some of my gripes might be specific to that, but because there was no lip into the shower water went everywhere. The exhaust in the bathroom also wasn't great so it stayed steamy for a while and there were a number of cracks in the walls/grout etc. This was true for the bathroom and the bedroom. However, overall it was really comfortable and convenient and I would stay there again. We had dinner and breakfast at the restaurant. Dinner was so delicious and the waitress that served us was great. Breakfast was average and so was the service that day. We used the pool as well, that was lovely. Check-in staff were helpful, organised and informative.

    2 night trip, Nov 5, 2020

    Verified Hotels.com guest review

  • 6.0.Good

    Very average hotel in a competitive market of high performing accommodation.

    2 night trip with friends, Oct 6, 2020

    Verified Wotif guest review

  • 8.0.Very good

    Close to shops & gardens Easy access from car to rooms

    Carol, 3 night family trip, Oct 5, 2020

    Verified Wotif guest review

  • 6.0.Good

    The resort was perfectly OK, but dated. Needs refurbishment and cleanliness is average.

    2 night romance trip, Oct 2, 2020

    Verified Expedia guest review

  • 6.0.Good

    At Check in we advised Mercure recepton that we had paid already, however they advised they had no record of payment, so wanted us to pay again for two rooms.( when checking out advised they had received payment in advance). Also at check in I asked them to check my Accor membership to confirm if we got Accor benefits if we ate at their restaurants, they advised they would check and advise me, the next morning i checked again with reception as i wanted to take the family for breakfast i was advised yes you would. After I Had breakfast at resteraunt I was told no discount. Would be good if the information they provide is accurate asaand timely as we could then decide what we want to do. Service was average at best and seemed not to be intetested in their guests.

    Darryl, 1 night trip with friends, Sep 30, 2020

    Verified Wotif guest review

See all 210 reviews