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1 room, 2 adults

Victoria Lodge, Rotorua, New Zealand

3-starThis property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.
Great for familiesThis property has good facilities for families.
10 Victoria St, Rotorua, 3010, New Zealand

City-center motel within easy reach of Tamaki Maori Village
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 272 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

WiFi
Good internet service
Location
Great location
Wellness
Sufficient wellness & sports facilities
Cleanliness
Could use a good cleaning

Victoria Lodge, Rotorua, New Zealand

from NZ$125
  • Studio, 1 Queen Bed, Hot Tub, Ground Floor
  • Studio, Multiple Beds, Hot Tub, Ground Floor
  • Standard Apartment, 2 Bedrooms
  • Family Apartment, 2 Bedrooms

What’s around Victoria Lodge, Rotorua, New Zealand

Landmarks

  • Heart of Rotorua
  • Tamaki Maori Village - 10 min walk
  • Polynesian Spa - 12 min walk
  • Rotorua Central Mall - 4 min walk
  • Rotorua Night Market - 9 min walk
  • Rotorua Arts Village - 10 min walk
  • Sir Howard Morrison Performing Arts Centre - 11 min walk
  • Rotorua i-SITE Visitor Centre - 11 min walk

Getting around

  • Rotorua (ROT-Rotorua Regional) - 9 min drive

At a glance

Key facts

Size

  • 13 rooms
  • Arranged over 2 floors

Arriving/leaving

  • Check-in time 2 PM-8 PM
  • Check-out time is 10 AM
  • Express check-out
The front desk is open daily from 8 AM - 8 PM.
If you are planning to arrive after 8 PM please contact the property at least 24 hours in advance using the information on the booking confirmation.

Required at check-in

  • Credit card deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children (3 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets stay free (dogs only)

  • Specific rooms only, restrictions apply *

  • 1 per room (up to 60 lbs)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free self parking

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

At the motel

Food and drink
  • Continental breakfast daily (surcharge)
  • Barbecue grills
Things to do
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Rafting nearby
  • Segway rental/tour nearby
Services
  • Front desk (limited hours)
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 2
  • Garden
Languages Spoken
  • English
  • Portuguese

In the room

Home comforts
  • Iron/ironing board
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
Food and drink
  • Refrigerator
  • Microwave
  • Free bottled water
More
  • Daily housekeeping

Special features

Recreation

Nearby

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Rafting nearby
  • Segway rental/tour nearby

Victoria Lodge, Rotorua, New Zealand’s small print

Also known as

  • Victoria Lodge Rotorua
  • Victoria Rotorua
  • Victoria Hotel Rotorua

Policies

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

This property does not have elevators.

Optional extras

Continental breakfast is offered for an extra charge of NZD 15 for adults and NZD 10 for children (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

Good 7.8 From 73 reviews

Very good 8.0
Excellent Manager willing to address issues
We stayed here two nights and were welcomed by Manager Ryan. He was very helpful and super friendly. Showed us activities, followed up a booking we had to make sure we would get picked up, explained everything. Made us very welcome and offered to be of any assistance. I had a couple of issues to begin with: - recycled toiletries in bathroom (had been previously used) - housekeeping didn't service our room but marked it as being done. - rooms are a little crowded with dark furniture making it squishy - lots of wear and tear on fixtures - limited lighting quite dark - hot room - shower curtain - water everywhere after a shower. Anyhow .... We found a fan in cupboard next morning and based on feedback management has since made a note on checking in pamphlet that fans are in cupboard. Made a huge difference. Manager brought new towels in and apologised profusely for housekeeping not bothering to attend to room and replace towels etc. The hotel is undergoing renovations. It's clear Ryan and his wife genuinely care about the hotel and their guests. The bathrooms and hot pools are being fixed up and were very clean. Bed linen and bed very comfortable. The private hot pools are so relaxing in the evening and were the highlight. Across the road from shopping centre and a 10-15 minute walk to the lake and some awesome eateries. A great spot. Thank you Ryan
auOther trip
Poor 2.0
Filthy Motel - Don't Recommend.
Pros: Managers are friendly and helpful. Close to town and shops. Room had kitchen and kitchen facilities. Cons: The condition of the motel is not up to standard. Filthy rooms, dirty carpet, dirty bathrooms that have not been cleaned properly and have scrum all around the taps and drains. Mould on shower curtain and all over shower tiles amongst grout. Bedding in bedrooms are dirty, stains over duvet, mould spores on sheet and pillow cases and random stains on sheets, other people's hair on sheets . Rooms are dark and dingy and need lightbulbs checked regularly. Walls are paper thin and can hear neighbours in their bathrooms taking a spa bath. Cockroaches in bathroom and kitchen. Curtains are dirty and have rips through them. Not worth the money. Accommodation was a big let down of our stay in Rotorua.
auOther trip
Fair 4.0
Needs to upgrade
My family and I booked two studios and 1 two bedroom apartment. - room six did not have functional hot tub, carpets were old and stained, wall papers were falling apart. Room 9 had insects coming up when using hot tub, beer bottle was found, shows rooms are not well cleaned - were told not to use jett spa bath after 9pm in the apartment at all. Not great experience. Would not recomend it to anyone for the price we paid would have got better deals.
auOther trip
Very good 8.0
Access to hot tub.
As I have a disability the one big downside was that the hot tub wasn’t accessible so as I was looking forward to having one I wasn’t able to. There was no information nor photos that showed the way in which you got into the pool, so I was disappointed when I arrived finding it wasn’t going to happen. The car parking is definitely not big enough to accommodate big vehicles. The size of the shower was very deceiving in the photos it was ok if we had been smaller people
Erika, nz1 night family trip
Fair 4.0
Double booked...
Hotel overbooked our rooms (we had 2 bkd) and cancelled our January res on the day (bkg made nov). Peak hol time in this area! Front desk refused to refund or credit our deposit prev made & said everything was Expedia’s fault and to chase them for refund - incorrect. Shower water pressure turned down so low just dribbled out & hair dryer needs replacing. Would never recommend a stay at this property.
angela, auOther trip

Victoria Lodge, Rotorua, New Zealand

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