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1 room, 2 adults

Hotel Palacio Mundo Imperial

4-star4 stars
Great for families

Good to know

  • Free cribs/infant beds
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club (free)
Boulevard Barra Vieja No. 3, Acapulco, GRO, 39931, Mexico

4-star resort with full-service spa, connected to the convention center, near La Isla Shopping Village
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cribs/infant beds
    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Children's club (free)
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Everything was great, smooth check in and proper safety guidelines due to COVID. Staff…Jan 16, 2021
  • It was great. Very friendly and professional. Clean and awesome. Very very luxurious Jan 2, 2021

Hotel Palacio Mundo Imperial

from NZ$111
  • Superior Double Bed Diamante View
  • Deluxe Double Room, Resort View
  • Junior Suite King Size Bed Resort View
  • Superior King Size Bed Diamante View
  • Deluxe Room, 1 King Bed, Resort View
  • Club 89 King Size Bed Diamante View
  • Club 89 Double Beds Diamante View
  • Club 89 King Size Bed Resort View
  • Club 89 Double Beds Resort View
  • Junior Suite King Size Bed Diamante View
  • Master Suite King Size Bed Diamante View
  • Master Suite King Size Bed Resort View
  • One Bedroom Penthouse King Size Bed Diamante View

What’s around Hotel Palacio Mundo Imperial

Landmarks

  • In Puente del Mar
  • La Isla Shopping Village - 8 min walk
  • Playa Revolcadero - 3.5 mi / 5.6 km
  • Bahia de Puerto Marques - 5.6 mi / 9 km
  • Majahua Beach - 5.6 mi / 9 km
  • El Revolcadero - 6.4 mi / 10.3 km
  • Plaza Bahia - 11.1 mi / 17.9 km
  • Papagayo Beach - 12.5 mi / 20.1 km

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 3 min drive

At a glance

Key facts

Hotel size

  • This hotel has 814 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare*

  • Free children's club

Pets

  • Pets allowed (dogs only)*

  • Specific rooms only*

  • 2 per room (up to 20 lbs)

Internet

  • Free WiFi in rooms

Transport

Parking

  • Free secured, covered onsite valet parking

  • Wheelchair-accessible parking on site

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • 4 restaurants
  • 2 poolside bars
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Swim-up bar
  • 24-hour room service
Things to do
  • Fitness classes on site
  • Playground on site
  • Volleyball on site
  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Skydiving nearby
  • Surfing/boogie boarding nearby
Working away
  • 24-hour business center
  • Conference space
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built - 2014
  • Elevator
  • ATM/banking
  • Garden
  • Terrace
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Low-height counters/sink
  • Grab bar - near toilet
  • Bathroom emergency pull cord
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Turndown service
  • Premium bedding
Things to enjoy
  • Balcony
Freshen up
  • Partially open bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 46-inch flat-screen TV
  • Digital TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

All-inclusive room rates at Hotel Palacio Mundo Imperial are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Food and beverages

  • All meals, snacks, and beverages included

Not included
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Room service
  • Gratuities
  • Taxes

Spa

The onsite spa has massage/treatment rooms. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Dining

Mizumi - This seafood restaurant specializes in seafood and serves dinner only. Reservations are required.

Marché - This restaurant specializes in international cuisine and serves breakfast and dinner. Reservations are required.

La Moda - This restaurant serves breakfast, brunch, lunch, and dinner. Reservations are required.

Acua - This poolside family restaurant specializes in Mexican cuisine and serves lunch and dinner.

Carnivore - This steakhouse specializes in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Recreation

On Site

  • Health club
  • Outdoor tennis courts -
  • Sauna
  • Spa tub
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Playground on site
  • Volleyball on site

Nearby

  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Skydiving nearby
  • Surfing/boogie boarding nearby

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Hotel Palacio Mundo Imperial’s small print

Also known as

  • Mundo Imperial
  • Palacio Mundo Imperial
  • Palacio Mundo Imperial Resort
  • Hotel Palacio Mundo Imperial Resort
  • Hotel Palacio Mundo Imperial Acapulco
  • Palacio Mundo Imperial All Inclusive Hotel
  • Mundo Imperial Acapulco
  • Hotel Palacio Mundo Imperial Resort Acapulco
  • Resort Mundo Imperial Acapulco
  • Mundo Imperial Hotel Acapulco

Policies

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • Resort fee: MXN 195 per accommodation, per night

Resort fee inclusions:

  • Fitness center access
  • Internet access (may be limited)
  • Phone calls (may be limited)

Optional extras

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of MXN 999 per pet, per night

Service animals exempt from fees

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hotel Palacio Mundo Imperial

  • Does Hotel Palacio Mundo Imperial offer free cancellation for a full refund?
    Yes, Hotel Palacio Mundo Imperial does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hotel Palacio Mundo Imperial?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hotel Palacio Mundo Imperial?
    Yes, there's free valet parking.
  • Is there a pool at Hotel Palacio Mundo Imperial?
    Yes, there are 6 outdoor pools and a children's pool.
  • Are pets allowed at Hotel Palacio Mundo Imperial?
    Yes, dogs are welcome, with a limit of 2 per room and maximum weight of 20 lbs per pet. There's a charge of MXN 999 per pet, per night. Service animals are exempt from fees.
  • What are the check-in and check-out times at Hotel Palacio Mundo Imperial?
    You can check in from 3:00 PM - midnight. Check-out time is noon. Contactless check-out is available.
  • Are there restaurants at or near Hotel Palacio Mundo Imperial?
    Yes, there are 4 onsite restaurants, featuring seafood, pool views, and poolside dining. Nearby restaurants include Aroma Bistro (5-min walk), Sal de Grano (6-min walk), and La Vicenta Acapulco (6-min walk).
  • What is there to do at Hotel Palacio Mundo Imperial and nearby?
    Have fun with onsite activities such as volleyball, and improve your game on the tennis courts. Additional recreation onsite includes aerobics and volleyball. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 6 outdoor swimming pools. Hotel Palacio Mundo Imperial also has 2 poolside bars, a sauna, and a steam room, as well as an arcade and a garden.

Recent reviews

Very good 8.4 From 1,097 reviews

Fair 4.0
El aire acondicionado no funciono la primera noche, y ni cómo llamar por qué el teléfono tampoco funcionaba. El control de la tele no funcionaba y cuando me estaba planchando el pelo se fue la luz. La comida está X.
Alfredo, us2 night family trip
Good 6.0
Horrible Service | Beautiful Hotel / Rooms / Pool
Good location, beautiful room and super clean and safe and sterilized. The hotel went above and beyond to keep everyone socially distanced. The pools were remarkable, stunning, but the tables, chairs and grounds around the chairs were filthy, disgusting. We paid for an "all inclusive" and the drinks were really good and the food was "ok" but the service at every restaurant and bar and poolside was HORRIBLE. The hotel was not overly booked nor were there crowds, just bad service, no smiles, not friendly and just genuinely BAD service, example: you had to ask for salt, you may get it or not, same with a soda or extra napkin. At the pool we had to wait almost 60-70 minutes (not exaggerating) for our drinks. The staff could really care less. The check-in & check-out girls were very friendly and our made was exceptional - she ran down the hall to thank us for the tip and was so friendly and always smiled. But aside from the front desk clerk and our maid - nobody provided good service - not even average service.
Robert, us3 night trip
Poor 2.0
Horrible place to stay, didn't accept their own confirmed room. Sold us a room that they didn't have and refused to refund the money. Horrible manager and service.
dan, us5 night family trip
Very good 8.0
The hotel was good , clean and service was good. Just the change in restaurants was a bit frustrating
Lucia, ca13 night family trip
Good 6.0
First the hotel is off the beach and even though they take you there every 30 mnts and have a site with pools and food it wasn't the same for us. We are used to being by the beach. Second i think they overbooked and did not have enough staff. We had to constantly call for items they forgot to set up during cleaning. They charged 200 pesos for room service, and my daughter lost money we think was taken during cleaning, even though we made a report nothing was settled. There are many other beautiful places in Acapulco never again in mundo imperal.
Raul, us6 night family trip
Exceptional 10.0
The stuff was excellent and professional and very helpful
Ama, us4 night family trip
Very good 8.0
Quality
All good except service and Quálitas of drinks, especially in the Pool area
Mario, us3 night trip
Good 6.0
rather not say, because if I say anything it would be disappointing
us1 night trip with friends
Very good 8.0
Es un gran hotel, muy bonito y tranquilo, siento que tenen áreas de oportunidad en cuanto a limpieza y accesorios de las habitaciones. el servicio de lobby, valet parking y albercas todo muy bien
SagrarioAnaya, us4 night family trip
Exceptional 10.0
Super bien el hotel, siguiendo las reglas de sanitizaciòn, muy buen servicio, claro que regresaría.
Evelyn, mx4 night family trip

Hotel Palacio Mundo Imperial