Hotel Palacio Mundo Imperial

El aire acondicionado no funciono la primera noche, y ni cómo llamar por qué el teléfono tampoco funcionaba. El control de la tele no funcionaba y cuando me estaba planchando el pelo se fue la luz. La comida está X.

Good location, beautiful room and super clean and safe and sterilized. The hotel went above and beyond to keep everyone socially distanced. The pools were remarkable, stunning, but the tables, chairs and grounds around the chairs were filthy, disgusting. We paid for an "all inclusive" and the drinks were really good and the food was "ok" but the service at every restaurant and bar and poolside was HORRIBLE. The hotel was not overly booked nor were there crowds, just bad service, no smiles, not friendly and just genuinely BAD service, example: you had to ask for salt, you may get it or not, same with a soda or extra napkin. At the pool we had to wait almost 60-70 minutes (not exaggerating) for our drinks. The staff could really care less. The check-in & check-out girls were very friendly and our made was exceptional - she ran down the hall to thank us for the tip and was so friendly and always smiled. But aside from the front desk clerk and our maid - nobody provided good service - not even average service.

Horrible place to stay, didn't accept their own confirmed room. Sold us a room that they didn't have and refused to refund the money. Horrible manager and service.

The hotel was good , clean and service was good. Just the change in restaurants was a bit frustrating

First the hotel is off the beach and even though they take you there every 30 mnts and have a site with pools and food it wasn't the same for us. We are used to being by the beach. Second i think they overbooked and did not have enough staff. We had to constantly call for items they forgot to set up during cleaning. They charged 200 pesos for room service, and my daughter lost money we think was taken during cleaning, even though we made a report nothing was settled. There are many other beautiful places in Acapulco never again in mundo imperal.

The stuff was excellent and professional and very helpful

All good except service and Quálitas of drinks, especially in the Pool area

rather not say, because if I say anything it would be disappointing

Es un gran hotel, muy bonito y tranquilo, siento que tenen áreas de oportunidad en cuanto a limpieza y accesorios de las habitaciones. el servicio de lobby, valet parking y albercas todo muy bien

Super bien el hotel, siguiendo las reglas de sanitizaciòn, muy buen servicio, claro que regresaría.