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All properties in Isla Mujeres, Quintana Roo, Mexico

Privilege Aluxes Isla Mujeres Adults Only

4.5-star beachfront resort with spa, near Norte Beach

  • Free buffet breakfast and free WiFi
From
NZ$263

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19.
  • Beach
  • Beach
  • Beach
  • Beach
  • Beach
1 / 74Beach
9.0.Superb.
  • I reserve a deluxe room with spa, there was maybe 20 guest in the hotel and i was given a…

    Jan 21, 2021

  • Not so good. Internet does not work and food was sub par. Many loud screaming babies.…

    Jan 20, 2021

See all 1,157 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Safe
Dining options
Convenient
Shopping
  • Free WiFi
  • Pool
  • Airport transfer
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 124 guestrooms
  • Daily housekeeping
  • On the beach
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • 2 outdoor pools and 3 spa tubs

What’s around

  • On the beach
  • Norte Beach - 1 min walk
  • Costa Occidental de Isla Mujeres National Park - 2 min walk
  • Crayola House - 45 min walk
  • Mundaca House - 3.2 mi / 5.1 km
  • Tortugranja Turtle Farm - 3.5 mi / 5.7 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Aluxes Room
  • Deluxe Suite Garden View
  • Premium Suite Ocean or Garden View with Whirlpool bath
  • Superior Aluxes with Whirpool bath

Location

  • On the beach
  • Norte Beach - 1 min walk
  • Costa Occidental de Isla Mujeres National Park - 2 min walk

What’s around

Landmarks

  • On the beach
  • Norte Beach - 1 min walk
  • Costa Occidental de Isla Mujeres National Park - 2 min walk
  • Crayola House - 45 min walk
  • Mundaca House - 3.2 mi / 5.1 km
  • Tortugranja Turtle Farm - 3.5 mi / 5.7 km
  • Capitán Dulché Museum - 3.8 mi / 6.2 km
  • Joysxee Floating Bottle Island - 4.2 mi / 6.8 km
  • Dolphin Discovery - 4.6 mi / 7.4 km
  • Punta Sam Ferry Terminal - 4.8 mi / 7.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 122 min drive
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 124 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (14 years old and younger) not allowed
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • No onsite parking
* See small print for additional details or extra charges

In the hotel

Food and drink

  • Free buffet breakfast daily
  • 3 restaurants
  • 2 bars/lounges
  • Bar/lounge
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • 24-hour room service

Things to do

  • Beach sun loungers
  • Beach umbrellas
  • Number of outdoor pools - 2
  • Swim-up bar
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Sailing nearby
  • Scuba diving nearby
  • Beach towels
  • Pool sun loungers
  • Number of spa tubs - 3
  • Pool umbrellas

Working away

  • One meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 6
  • Year Built - 2009
  • Elevator
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Terrace

Accessibility

  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 40-inch plasma TV
  • Cable TV channels
  • IPod docking station

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

All-inclusive room rates at Privilege Aluxes Isla Mujeres Adults Only are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Food and beverages
  • Meals, snacks, and beverages included
  • In-room minibar (some restrictions)

Not included
  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Miniature golf
  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Snorkeling gear
  • Tennis lessons
  • Tennis racquets
  • Windsurfing equipment
  • Premium food items
  • Premium and/or non-domestic beverages
  • Alcoholic beverages
  • Minibar
  • Room service
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities
  • Gratuities
  • Taxes

Spa

Mystique has 2 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Dining

Satay - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required.

Privilege Beach Club - This beachfront restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Sabor - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Pool bar & snacks - This poolside bar serves lunch and light fare.

Small print

Also known as

  • Aluxes
  • Privilege Aluxes Isla Mujeres Hotel
  • Privilege Aluxes Isla Mujeres
  • Privilege Aluxes Isla Mujeres Hotel
  • Privilege Aluxes Isla Mujeres Adults Only Resort
  • Privilege Aluxes Isla Mujeres Adults Only Isla Mujeres
  • Privilege Aluxes Isla Mujeres Adults Only Resort Isla Mujeres
  • Aluxes Privilege
  • Aluxes Privilege Isla Mujeres
  • Hotel Privilege Aluxes
  • Isla Mujeres Privilege Aluxes
  • Privilege Aluxes
  • Privilege Aluxes Hotel
  • Privilege Aluxes Hotel Isla Mujeres
  • Privilege Aluxes Isla Mujeres

Optional extras

Airport shuttle service is offered for an extra charge of MXN 1800 per person (roundtrip)

Dial-up Internet access is available in guestrooms for an extra charge

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available through room service.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Privilege Aluxes Isla Mujeres Adults Only does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Sorry, there's no onsite parking at Privilege Aluxes Isla Mujeres Adults Only.
  • Yes, there are 2 outdoor pools.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless check-out are available.
  • Yes, there are 3 onsite restaurants, featuring beachfront dining and Asian cuisine. Nearby restaurants include Rooster (3-min walk), Angelo (4-min walk), and Qubano (4-min walk).
  • Yes, an airport shuttle is available. The charge is MXN 1800 per person roundtrip.
  • No, this resort doesn't have a casino, but PlayCity Casino (8.3 mi) and Royal Yak Casino and Sports Book (9.1 mi) are both nearby.
  • Have fun with nearby activities like sailing and scuba diving. Indulge in a treatment at the spa and soothe your senses in one of the 3 spa tubs. Privilege Aluxes Isla Mujeres Adults Only also has 2 outdoor pools, 2 bars, and a fitness center, as well as spa services and a garden.
9.0.Superb.
  • 8.0.Very good

    Great quiet resort but in the heart of everything

    Great location, walking distance to many key spots (e.g., ferry, restaurants, shops, etc.) The property is very well kept and love the heated pool. Also great food.

    4 night trip, Dec 29, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Always delivers!

    We have stayed here multiple times. Love it. Service is great, the spa is awesome- prices fantastic and they do a great job! Food is good but we typically do All inclusive for the drinks, breakfast and lunch, then eat out for dinner since there are so many great restaurants on the island. They will arrange golf cart rentals for you if wanted too. Wish they would go back to the really high end liquor though. Must say we miss that! But choices are not horrible.

    Laura, 5 night trip, Dec 26, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Beach is perfect, staff is friendly, and food is good.

    5 night family trip, Nov 25, 2020

    Verified Expedia guest review

  • 8.0.Very good

    Everything was a short walk away, beach, pool, town. Didn't like that they advertise 3 restaurants when one was only for breakfast. My room also flooded everytime it rained, plus they couldn't fix my safe. They came twice to mop up. This was an upgrade that i paid 500 extra for. Never offered to move me or compensate me.

    DanielAbeles, 6 night trip with friends, Nov 15, 2020

    Verified Orbitz guest review

  • 10.0.Exceptional

    Great location - close to the action and many restaurants. The food on-site is great too! We loved the music at the BEACH CLUB BAR & RESTAURANT in the evenings...very relaxing.

    3 night family trip, Nov 15, 2020

    Verified Orbitz guest review

  • 10.0.Exceptional

    We have stayed at this hotel several times and always had a great experience. Friendly and helpful staff and nice rooms and public areas. Great beach bar/beach area. Due to limited occupancy, only two restaurants were open for dinner - Satay and the beach bar. Menu at beach bar for dinner is a little limited, but a couple each of seafood and steak options, one chicken option and some pasta. A little more variety over the course of the week would be great - but we enjoyed the food.

    Dee, 7 night trip with friends, Nov 14, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    The staff was super friendly and they’re doing a great job of keeping the facilities sanitize. The location is perfect, just a short walk to shops and the ferry. Will definitely comeback

    3 night family trip, Nov 12, 2020

    Verified Expedia guest review

  • 2.0.Poor

    We stayed at PA for the second time. This time we were celebrating our long overdue honeymoon. We checked in and no one noted our honeymoon, even though I emailed them and called them twice to make sure they did something special. Nothing was done the entire trip, not even a cheap bottle of champagne or a towel animal... :( Guests were to sign that they are aware they may be exposed to COVID and do not hold the hotel liable, becaise guests can be anywhere on property without masks... After the first night, it had rained the next morning. We went to breakfast at what used to be the buffet. The menu is about 8 items, no french toast, most items except the fruit plate have eggs in them, which my husband cannot eat. We did not eat there again on our 10 day trip because the food was not good and the service took too long to grab a quick bite before heading out for the day. We came back at around noon on our 2nd day and the room smelled so bad, especially in the bedroom. It smelled so strongly of sewage! I called down, about an hour later a houseman shows up, and I kid you not, stood there and continuously sprays Fabulouso into the vent for 10 straight minutes... the smell subsided a little from there but never went away. My husband and I both couldn't breathe whenever we were in the room after that - pain in our throats, stuffy noses, the whole bit. MOLD!! We slept with the A/C off to avoid more issues but after being home & seeing a doctor, we had been exposed to MOLD!

    Amanda, 9 night romance trip, Nov 10, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Very clean. Staff was super friendly and accommodating. Bed was comfortable.

    Jayme, 5 night trip with friends, Nov 3, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    This was my first time staying in a hotel in Isla. Honestly the best thing about this place is the staff. They were all great. Super friendly and helpful. We had an amazing time! Definitely will be back on our next couples trip.

    AnaLujano, 3 night family trip, Oct 28, 2020

    Verified Expedia guest review

See all 1,157 reviews