Mercure London Staines-upon-Thames Hotel

3.0 star property
Riverfront hotel in Staines with 2 bars/lounges and restaurant

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Mercure London Staines-upon-Thames Hotel

Photo gallery for Mercure London Staines-upon-Thames Hotel

Sports facility
Twin Room, River View
Breakfast, lunch, dinner served; international cuisine

Overview of Mercure London Staines-upon-Thames Hotel

7.2 out of 10 Good
7.2/10 Good

Property highlights

  • Pet-friendly
  • Parking available
  • Free WiFi
  • Restaurant
  • Connecting rooms available
  • Bar
Thames Street, Staines, England, TW18 4SJ
Main amenities
  • Daily housekeeping
  • Restaurants and 2 bars/lounges
  • Breakfast available
  • Self parking
  • 24-hour room service
  • Business centre
  • Terrace
  • 24-hour front desk
  • Garden
  • Front desk safe
  • Laundry service
  • Self-serve laundry
For families
  • Children stay free
  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Garden

Room options

Twin Room, River View

  • 15 sq m
  • River view
  • Sleeps 3
  • 2 Single Beds

Classic Double Room, 1 Double Bed

  • 15 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

Privilege, Double Room, 1 Queen Bed

  • 15 sq m
  • River view
  • Sleeps 3
  • 1 Queen Bed

Double Room, River View

  • 15 sq m
  • River view
  • Sleeps 3
  • 1 Double Bed

Family Room, 1 Double Bed with Sofa bed (Classic)

  • 15 sq m
  • River view
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

About this area

What's nearby

  • On the riverwalk
  • Thames River - 1 min drive
  • Royal Holloway, University of London - 5 min drive
  • Thorpe Park - 6 min drive
  • Windsor Castle - 12 min drive
  • LEGOLAND® Windsor - 13 min drive
  • Mercedes-Benz World - 16 min drive
  • Hampton Court Palace - 15 min drive
  • Ascot Racecourse - 14 min drive
  • Twickenham Stadium - 14 min drive
  • Lapland UK - 17 min drive

Getting around

  • Heathrow Airport (LHR) - 19 min drive
  • Gatwick Airport (LGW) - 42 min drive
  • London (LCY-London City) - 55 min drive
  • Egham Station - 5 min drive
  • Ashford Station - 6 min drive
  • Staines Station - 9 min walk


  • Ko Gu Ryo - 7 min walk
  • Wagamama Staines - 5 min walk
  • Sushi Nara - 4 min walk
  • The Lock Bar and Kitchen - 4 min drive
  • Turtle Bay Staines - 3 min walk

About this property

Mercure London Staines-upon-Thames Hotel

Mercure London Staines-upon-Thames Hotel puts you within a 15-minute drive of Windsor Castle and LEGOLAND® Windsor. For a bite to eat, guests can visit Riverside Restaurant, which serves international cuisine and is open for breakfast, lunch and dinner. Other highlights include 2 bars/lounges, a terrace and a garden.


Arabic, Chinese (Mandarin), Croatian, Czech, Danish, Dutch, English, French, German, Hindi, Hungarian, Italian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Slovak, Spanish, Swedish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of We're Good To Go (UK)


Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 88 rooms
  • Arranged over 3 floors


  • Check-in time from 2:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room using existing bedding


  • Pets allowed (1 total)*
  • Service animals welcome


  • Free WiFi in public areas
  • Free WiFi in rooms


  • On-site self-parking (GBP 5.00 per day)
  • On-site parking is limited

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7 AM–9 AM
  • 2 bars/lounges
  • Restaurant
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)

Working away

  • Business centre
  • Meeting room


  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage


  • Safe-deposit box at front desk
  • Garden
  • Terrace


  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Assistive listening devices available
  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • 32-inch LCD TV
  • Premium satellite channels

Home comfort

  • Portable fan
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


Riverside Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Lounge Bar – On-site bar.

Fees & policies

Refundable deposits

  • Deposit: GBP 50 per night

Optional extras

  • Continental breakfast is offered for an extra charge of approximately GBP 7.00 per person
  • Late checkout can be arranged for an extra charge of GBP 50 (subject to availability)

Children & extra beds

  • Rollaway beds are available for GBP 10.0 per night


  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GBP 10 per pet, per day


  • Self-parking costs GBP 5.00 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK) guidelines.


The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards, debit cards and cash.

Also known as

Hotel Staines-upon-Thames
Mercure Hotel Staines-upon-Thames
Mercure London Staines-upon-Thames
Mercure London Staines-upon-Thames Hotel
Mercure Staines-upon-Thames
Mercure Staines-upon-Thames Hotel
Staines-upon-Thames Hotel
Accor Thames Hotel Staines
Mercure Thames Lodge Staines Hotel Staines
Mercure Thames Hotel Staines
Mercure London Staines-upon-Thames Hotel Hotel
Mercure London Staines-upon-Thames Hotel Staines
Mercure London Staines-upon-Thames Hotel Hotel Staines

Frequently asked questions

Does Mercure London Staines-upon-Thames Hotel offer free cancellation for a full refund?
Yes, Mercure London Staines-upon-Thames Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Mercure London Staines-upon-Thames Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Mercure London Staines-upon-Thames Hotel?
Yes, pets are welcome, with a limit of 1 total. There's a charge of GBP 10 per pet, per day. Service animals are exempt from fees.
Is parking offered on site at Mercure London Staines-upon-Thames Hotel?
Yes. Self-parking costs GBP 5.00 per day. Parking spaces may be limited.
What are the check-in and check-out times at Mercure London Staines-upon-Thames Hotel?
You can check in from 2:00 PM - anytime. Check-out time is noon. Late check-out is available for a charge of GBP 50 (subject to availability). Contactless social distancing and check-out are available.
What is there to do at Mercure London Staines-upon-Thames Hotel and nearby?
Mercure London Staines-upon-Thames Hotel has 2 bars and a garden.
Are there restaurants at or near Mercure London Staines-upon-Thames Hotel?
Yes, Riverside Restaurant offers international cuisine.
What's the area around Mercure London Staines-upon-Thames Hotel like?
Mercure London Staines-upon-Thames Hotel is located by the river, a short 9-minute walk from Staines Station and 6 minutes' walk from Staines Bridge.







Staff & service




Property conditions & facilities




10/10 Exceptional

Very helpful staff. Excellent location beside the Staines shopping centre. Surprisingly quiet despite being on a major road. The room was enormous.
Charmaine, 5-night trip
Verified guest review

6/10 Good

Harsha, 1-night trip
Verified guest review

2/10 Poor

Dont stop
Drove past this place though it was an old building. Pulled up in the carpark after driving past slowly and my wife said hope you dont expect me to stay here. The place is a mess they must of took these photos years ago. Dont tell you its next to the railway line. Even the carpark did not look safe. Give this place a wide birth.
Paul, 1-night trip
Verified guest review

6/10 Good

Barbara, 1-night trip
Verified Expedia guest review

2/10 Poor

matthew, 2-night trip
Verified guest review

8/10 Very good

Rachel Maisie, 1-night trip
Verified guest review

10/10 Exceptional

Nice clean comfortable hotel, good location, good amenities, friendly staff, esp cleaners.
Nicky, 1-night family trip
Verified guest review

10/10 Exceptional

Lovely stay
Excellent stay - lovely river view and nice walk along the Thames path i to town
Gary, 2-night trip
Verified guest review

2/10 Poor

Avoid it at all costs.
We stayed here recently We left earlier than planned as it was horrendous. Electrical items not PAC tested, Dirty room, Hot water tap with no water coming from it, no not water for a shower, No air con and room was very hot. My partner was followed by a creepy person all the way to our car and then back to the room. Most rooms were filled with people living there, so much so that all staff had active CCTV .
3-night trip
Verified guest review

6/10 Good

Friendly Staff
Friendly staff but hotel is looking very tired.
Randal, 2-night business trip
Verified guest review