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All properties in Hanoi, Hanoi Province, Vietnam
1 room, 2 adults

Oriental Suite Hotel & Spa

4-star4 stars
58 Hang Dao Str, Hoan Kiem District, Hanoi, 100000, Vietnam

4-star hotel with spa, near Hoan Kiem Lake
  • Free WiFi
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Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Good hotel and staff. Rooms very tidy and clean, although a but small. No window but…Jun 30, 2018
  • They were very helpful with face masks due to virus alerts and baggage storage and extra…Mar 5, 2020

Oriental Suite Hotel & Spa

from NZ$31
  • Superior Double Room
  • Deluxe Double Room
  • Junior Room, Balcony
  • Royal Suites, big balcony
  • Junior Suite, City View
  • Deluxe Twin Room
  • Family Suite, Connecting Rooms, City View (Oriental)

What’s around Oriental Suite Hotel & Spa

Landmarks

  • In Hoan Kiem
  • Hoan Kiem Lake - 3 min walk
  • Thang Long Water Puppet Theatre - 4 min walk
  • Hanoi Old City Gate - 8 min walk
  • Hanoi Opera House - 17 min walk
  • Ho Chi Minh Mausoleum - 30 min walk
  • Dong Xuan Market - 9 min walk
  • St. Joseph's Cathedral - 9 min walk

Getting around

  • Noi Bai Intl. Airport (HAN) - 42 min drive
  • Hanoi Long Bien Station - 11 min walk
  • Hanoi Railway Station - 20 min walk
  • Hanoi Van Dien Station - 11 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 40 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 17

Travelling with others

Children

  • Up to 4 children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Wheelchair-accessible parking on site

Offsite

  • Area shuttle*

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Room service (during limited hours)
Things to do
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals nearby
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2008
  • Elevator
  • Safe-deposit box at front desk
  • Television in common areas
Accessibility
  • In-room accessibility
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • Vietnamese

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Soundproofed rooms
Things to enjoy
  • Fireplace
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Premium TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

O'spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Thai massages, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 10 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.

Dining

Romance - This restaurant specializes in Vietnamese cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Oriental Suite Hotel & Spa’s small print

Also known as

  • Serenade Hanoi
  • Oriental Suite Hotel & Spa Hanoi
  • Oriental Suite Hotel & Spa Hotel Hanoi
  • Serenade Hotel
  • Serenade Hotel Hanoi
  • Oriental Suite Hotel Hanoi
  • Oriental Suite Hotel
  • Oriental Suite Hanoi
  • Oriental Suite
  • Oriental Suite & Spa Hanoi
  • Oriental Suite Hotel & Spa Hotel

Policies

Early check-in is available for groups that reserve 5 rooms or more.

Only registered guests are allowed in the guestrooms.

Children under 10 years old are not allowed in the spa without adult supervision.

Guests under 6 years old are not allowed in the spa.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Optional extras

Buffet breakfast is offered for an extra charge of USD 10 per person (approximately)

Airport shuttle service is offered for an extra charge of USD 19 per room (one way)

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Oriental Suite Hotel & Spa

  • Does Oriental Suite Hotel & Spa offer free cancellation for a full refund?
    Yes, Oriental Suite Hotel & Spa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Oriental Suite Hotel & Spa?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Are pets allowed at Oriental Suite Hotel & Spa?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Oriental Suite Hotel & Spa?
    You can check in from 2:00 PM - midnight. Check-out time is noon. Contactless check-out is available.
  • Are there restaurants at or near Oriental Suite Hotel & Spa?
    Yes, Romance offers Vietnamese cuisine. Nearby restaurants include Buon Dua Le Cafe (3-min walk), Fagioli Coffee (3-min walk), and Corner Beer (4-min walk).
  • Is airport shuttle service offered by Oriental Suite Hotel & Spa?
    Yes, an airport shuttle is available. The charge is USD 19 per room one way.
  • What is there to do at Oriental Suite Hotel & Spa and nearby?
    Have fun during the warmer months with activities nearby such as cycling. Oriental Suite Hotel & Spa also has a spa.

Recent reviews

Exceptional 9.4 From 589 reviews

Very good 8.0
Three Night stay
Checked in for a Three night stay, had to change Rooms the 1st Night and down Graded to one of a lesser standard due to Building works going on through the night, directly opposite, Noise was unbearable, Reception Staff and Management couldn't do enough, what the Hotel lacks in some departments they certainly make up for with their response to a problem and they seem to solve them to a good standard, tried out the Hotel Spa with my Wife and that was very Good and priced well, we would recommend to any couples to give this a go before taking one of the many street Spa's. Breakfast was OK, all in all, a relatively good stay but beware street facing Rooms.
Simon, gb3 night trip
Exceptional 10.0
Everything, especially the staff, is great. What more is there to say?
us3 night trip
Exceptional 10.0
This hotel is in a great location with the most friendly staff! The rooms are comfortable with everything you need
au3 night romance trip
Very good 8.0
The property is in right location in old town of Hanoi. The proximity of the property in relation to places to vist is excellent. The hotel need bit more modernisation in relation to furniture in the room as there was not much space for storage.
gb4 night romance trip
Exceptional 10.0
Good location, breakfast, in room amenities. No pool or fitness and air con in room wouldn’t stay on.
ca2 night romance trip
Exceptional 10.0
Everything was first class. Staff superb. Breakfast - 10 options made to order plus good buffet. Terrific location for the old town, all walkable areas. Only lacked a desk in my room.
gb3 night trip
Exceptional 10.0
Excellent hotel. Staff speaks good English and works extremely hard.
us6 night trip
Very good 8.0
Nice hotel, centrally located.
Nice hotel, very well located. Good service, friendly staff
Emeline, sg2 night trip
Exceptional 10.0
Excellent
Brilliant. They couldn’t do enough for us. Hotel itself was very comfortable and central to everything.
Kavita, gb3 night trip
Exceptional 10.0
Excellent staff. Great location and good breakfast. Room is very clean. Easy to hear some noises from outside the room. A hot shower water can be even better.
KY, us3 night family trip

Oriental Suite Hotel & Spa