2/10 Poor
18 November 2019
We decided not to use at his hotel. All news media and even city of Venice warned about conditions on the ground due to unusually severe floods. However hotel staff kept saying the hotel was ready to receive us. We contacted hotel several times about alternate options as we were concerned about safety as I was traveling with my family. But they appeared more interested in forfeiture of deposit vs safety of their customer. Even Expedia was very accommodating and helped us significantly but hotel staff was not being reasonable. I would not recommend anyone dealing with hotel staff that does not bother about customers safety.
UA, 3-night family trip
Verified Expedia guest review