Hostellerie des Châteaux & Spa

Photo gallery for Hostellerie des Châteaux & Spa

Primary image
Indoor pool
Indoor spa tub
Outdoor pool
Suite Deluxe & Spa  | Terrace/patio

Overview of Hostellerie des Châteaux & Spa

Hostellerie des Châteaux & Spa

4-star property
4-star hotel with spa, near Mont Sainte Odile

8.2/10 Very good

27 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Air conditioning
Map
11 Rue Des Chateaux, Ottrott, Bas-Rhin, 67530
Main amenities
  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Full-service spa
  • 2 indoor pools and 2 outdoor pools
  • 2 spa tubs
  • Breakfast available
  • 24-hour fitness center
  • Sauna
  • Steam room
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
For families
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Private bathroom
  • Garden
  • Terrace

Choose dates to view prices

About this area

What's nearby

  • Heart of Ottrott

Getting around

  • Strasbourg (SXB-Strasbourg Intl.) - 24 min drive
  • Goxwiller Station - 8 min drive
  • Bischoffsheim Station - 10 min drive
  • Barr Station - 11 min drive

Restaurants

  • Restaurant au Cygne - 4 min drive
  • A l'Etoile - 4 min drive
  • La Dîme - 6 min drive
  • Restaurant Crêperie La Suzette - 7 min drive
  • La Halle aux Blés - 7 min drive

About this property

Hostellerie des Châteaux & Spa

4-star family-friendly hotel in the city center, rejuvenated in 2017
You can look forward to a terrace, a garden, and dry cleaning/laundry services at Hostellerie des Châteaux & Spa. Indulge in aromatherapy, a body treatment, and a facial at Spa des Châteaux, the onsite spa. Enjoy a meal at the two onsite restaurants. Enjoy the 24-hour gym, as well as activities like hiking/biking. In addition to a fireplace in the lobby and 2 bars, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • 2 outdoor pools and 2 indoor pools, with sun loungers and pool umbrellas
  • Free self parking, plus valet parking (surcharge)
  • Buffet breakfast (surcharge), concierge services, and a TV in the lobby
  • A reception hall, a computer station, and luggage storage
Room features
All guestrooms at Hostellerie des Châteaux & Spa boast thoughtful touches such as premium bedding and air conditioning, in addition to amenities like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with hair dryers
  • LED TVs with digital channels
  • Heating, daily housekeeping, and desks

Languages

English, French, German, Italian, Romanian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 67 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 7 AM - 11:30 AM
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (3 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Babysitting*

Pets

  • Pets allowed (dogs only, 3 per room)*
  • Service animals welcome
  • Restrictions apply*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite valet parking (EUR 15 per night)
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10 AM
  • 2 restaurants
  • 2 bars/lounges
  • Room service (limited hours)

Traveling with children

  • Children stay free
  • Children's pool
  • Babysitting (surcharge)

What to do

  • Hiking/biking trails
  • Bicycle rentals nearby

Working away

  • Meeting rooms
  • Computer station

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Built in 1971
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in lobby
  • Television in common areas
  • 24-hour fitness center
  • 2 outdoor pools
  • 2 indoor pools
  • Full-service spa
  • 2 spa tubs
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • English
  • French
  • German
  • Italian
  • Romanian

Room amenities

Be entertained

  • LED television
  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled) and heating
  • Minibar
  • Bathrobes and slippers

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Private bathroom
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Spa des Châteaux has 4 treatment rooms. Services include hot stone massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 1.5 per person, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 24 for adults and EUR 9.00 for children (approximately)

Renovations and closures

The property is closed between January 07 and February 09.

Children & extra beds

  • Babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 19 per pet, per day

Parking

  • Valet parking costs EUR 15 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 7 AM to 7:30 PM
  • Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Policies

This property accepts credit cards. Cash is not accepted.

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

Hostellerie Chateaux Sp
Hostellerie Chateaux Sp Ottrott
Hostellerie Châteaux Hotel Ottrott
Hostellerie Châteaux Hotel
Hostellerie Châteaux Ottrott
Hostellerie Châteaux
Hostellerie Des Chateaux Ottrott
Hostellerie Des Chateaux Hotel Ottrott
Hostellerie Des Chateaux & Spa Ottrott, France - Alsace
Hostellerie des Châteaux Spa
Hostellerie Des Chateaux Et Sp
Hostellerie Des Chateaux & Spa
Hostellerie des Châteaux & Spa Hotel
Hostellerie des Châteaux & Spa Ottrott
Hostellerie des Châteaux & Spa Hotel Ottrott

Frequently asked questions

Is Hostellerie des Châteaux & Spa currently open?
The property is closed between January 07 and February 09.
How much does it cost to stay at Hostellerie des Châteaux & Spa?
As of 6 October 2022, prices found for a 1-night stay for 2 adults at Hostellerie des Châteaux & Spa on 20 October 2022 start from NZ$346, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hostellerie des Châteaux & Spa?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hostellerie des Châteaux & Spa?
Yes, there are 2 indoor pools, 2 outdoor pools, and a children's pool. Guests have pool access from 7 AM to 7:30 PM.
Are pets allowed at Hostellerie des Châteaux & Spa?
Yes, dogs are welcome, with a limit of 3 per room. There's a charge of EUR 19 per pet, per day. Service animals are exempt from fees.
Is parking offered on site at Hostellerie des Châteaux & Spa?
Yes, there's free self parking.
What are the check-in and check-out times at Hostellerie des Châteaux & Spa?
You can check in from 3 PM - midnight. Check-out time is 11 AM. Contactless check-in and check-out are available.
What is there to do at Hostellerie des Châteaux & Spa and nearby?
Have fun with onsite activities like mountain biking and hiking. Enjoy a treatment at the spa and a relaxing soak in one of the 2 spa tubs. This hotel also offers 2 indoor and 2 outdoor swimming pools. Hostellerie des Châteaux & Spa also has 2 bars and a 24-hour fitness center, as well as a sauna and a garden.
Are there restaurants at or near Hostellerie des Châteaux & Spa?
Yes, there are 2 onsite restaurants. Nearby restaurants include La Dîme (3 mi), Restaurant Crêperie La Suzette (3 mi), and La Halle aux Blés (3.1 mi).
What's the area around Hostellerie des Châteaux & Spa like?
Hostellerie des Châteaux & Spa is in the heart of Ottrott, a short 1-minute walk from Vosges Mountains.

Overall score and ratings

8.2

Very good

9.2/10

Cleanliness

8.2/10

Staff & service

10.0/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

8/10 Very good

Erlend Hansen, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Scandaleux
Inadmissible ! Animaux de compagnie admis était il noté sur le site de l'établissement... Sauf qu'à la réception le jour J de l'arrivée, on nous dit que les Animaux ne sont admis nulle part ailleurs que dans les chambres !!!! Tous les acces piscine espace gazon uuextérieur interdit, restaurant idem, bar idem !! Du jamais vu dans ce genre d'établissement s'il edt noté que les Animaux dont admis ! Mesdames messieurs si vous emmenez votre compagnon partout avec vous dabs le sac, même petit, vous navez acces à aucune prestation en couple ! A moins de lzisser votre animal seul dans la chambre pendant que vous prenez du bon temps. Purement inadmissible et site a tendance mensongère ! Mais vous ne le decouvrez qu'a votre arrivée. Qui plus est, hitels.com prebd 30% sur le sejour et en plus lhotel vous licre une chambre avec une toute petite fenetre via la réservation hotels.com
laure, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Anniversaire de mariage
Pour nos 20 ans de mariage, nous nous sommes offert une nuitée dans une suite de cet hôtel d’un confort exceptionnel. Tout était parfait, l’’accueil, le confort et la décoration magnifique, le personnel très sympathique et serviable, un chef de rang d’un professionnalisme poussé à l’extrême, la suite grandiose avec de la dominique partout, 3 téléviseurs, sauna dans la chambre, baignoire à bulles etc etc, enfin le dîner juste incroyable. Un grand bravo à tous pour ce court séjour inoubliable
DOMINIQUE, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Week-end marché de Noël
L’hôtel est propre avec des chambres spacieuses. Design local un peu vieux jeux. Spa et piscines. Le seul bémol est le personnel d’accueil de l’hôtel et le pdj. Pas attentionnés, à peine un regard au petit déjeuner. Il semble que l’important est de bien vérifier le numéro de chambre sur la liste sans regarder les clients et aucun sourire. Au check out nous avons été facturés de la totalité, même si nous avions payé via hôtels.col. Pas une excuse, très décevant. Quel dommage.
Catherine, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Hôtel magnifique, propre et personnel au petit soin.
Denis, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

merveilleux souvenir
endroit magnifique au calme dans un charmant petit village. tres bon accueil,chambres spacieuses literie excellente et salle de bains geniale avec baignoire balneo et douche au top!!! petit dejeuner :une merveille:sucré,salé,jus de fruits frais...... nous n'avons pas testé le restaurant car nous avions un chien.
Sylvie, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

détente et gastronomie
Super séjour, personnel prévenant , spa magnifique, repas excellent .Que des bons souvenirs Etablissement à recommander
jean-pierre, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Très sympa!
Superbe séjour! Les bémols : une très forte odeur dans la partie sauna/hammam du spa.. le lit double de la chambre était en réalité 2 lits simples, avec des couvertures simples aussi… dommage quand on vient en couple..
Perrine, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Nous venions 3 fois/ ans avant la période covil. (noms de Carbonera ou Villaros) Nous avons profité de congés inopinés pour venir passer deux nuits et profiter de votre espace détente. Nos points de surprise concernent le petit déjeuner qui a perdu de sa splendeur, qui devient trop commun pour votre type d'établissement. Ensuite, les hammams sont fermés , covil oblige. Je ne remet pas en cause les règles sanitaires, je pense juste qu'il serait bon d'avertir le client. Toujours au niveau détente, présence d'un bracelet perdu au bord de la piscine intérieure ( coté rochers ), idem pour les 5 ou 6 bêtes d'humidité mortes et toujours là après 2 nuits de présence. Apparition d'une grosse araignée au niveau du premier sauna. Impression hygiène de l'espace détente plutôt décevante par ces détails cités plus hauts. La chambre est agréable, le service également. Je ne cherche à être blessant, juste critique pour donner mon regard de client.
Veronique, 2-night trip
Verified Hotels.com guest review

4/10 Fair

experience désagréable
Personnel désagréable. Description de la chambre pas totalement conforme. Pas de petite attention à l’arrivée, pas de café ni de thé dans la chambre. Pas de renouvellement des bouteilles d’eau chaque jour. Mini bar vide. Service en chambre pas fait alors qu’on avait bien mis le pancarte...
Hélène, 2-night trip
Verified Hotels.com guest review