NH Collection Madrid Gran Vía

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NH Collection Madrid Gran Vía

4.0 star property
4-star hotel with restaurant, near Gran Via Street

9.2/10 Superb

513 verified Hotels.com guest reviews

Property highlights

  • Free WiFi
  • Pet-friendly
  • Non-smoking
  • Air conditioning
  • Connecting rooms available
  • 24/7 front desk
Gran Via 21, Madrid, Madrid, 28013
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Room service
  • Terrace
  • 24-hour front desk
  • Front desk safe
  • Snack bar/deli
  • Laundry service
For families
  • Connecting/adjoining rooms available
  • Private bathroom
  • Terrace
  • Daily housekeeping
  • Coffee/tea maker
  • Elevator
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Madrid Centro
  • Gran Via Street - 1 min walk
  • Puerta del Sol - 7 min walk
  • Lope de Vega Theatre - 9 min walk
  • Paseo del Prado - 9 min walk
  • Plaza de Cibeles - 10 min walk
  • Plaza de Santa Ana - 10 min walk
  • Thyssen-Bornemisza National Museum - 10 min walk
  • Plaza Mayor - 11 min walk
  • Teatro Coliseum - 11 min walk
  • Plaza de Oriente - 13 min walk

Getting around

  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 23 min drive
  • Madrid Recoletos Station - 14 min walk
  • Madrid Principe Pio Station - 24 min walk
  • Madrid (XOC-Atocha Train Station) - 25 min walk
  • Gran Via Station - 1 min walk
  • Sevilla Station - 4 min walk
  • Callao Station - 5 min walk

About this property

NH Collection Madrid Gran Vía

NH Collection Madrid Gran Vía puts you in a great location, within just a 10-minute walk of Gran Via Street and Puerta del Sol. The rooftop bar is a great place to grab a drink, and guests looking for a bite to eat can check out Picalagartos, which serves Spanish cuisine and is open for lunch and dinner. Other highlights at this upscale hotel include a snack bar/deli and a terrace. The restaurant and nearby shopping get great marks from fellow travelers. Public transportation is just a short walk: Gran Via Station is steps away and Sevilla Station is 4 minutes.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 94 rooms


  • Check-in time from 3:00 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Pets allowed (dogs only, 1 per room, up to 55 lbs)
  • Service animals welcome


  • Free WiFi in public areas
  • Free WiFi in rooms


  • No onsite parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) 7:00 AM–11:00 AM on weekdays and 8:00 AM–noon on weekends
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli


  • 24-hour front desk
  • Dry cleaning/laundry services


  • Safe-deposit box at front desk
  • Terrace


  • Elevator
  • In-room accessibility
  • Wheelchair-accessible path of travel

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • 45-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


Picalagartos - This restaurant specializes in Spanish cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Picalagartos - Onsite rooftop bar. Open daily.

Fees & policies

Optional extras

  • Breakfast costs between EUR 13 and EUR 32 per person (approximately)


You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.


Some rooms at this property are not suitable for children. Please add child ages in the search parameters to display available rooms.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

Gran Via 21 Hotel
Gran Via 21 Senator
Hotel Gran Via 21
Hotel Senator Gran Via 21
Senator 21 Hotel
Senator Gran Via 21
Senator Hotel Gran Via 21
Senator Gran Via Hotel Madrid
Senator Gran Via Madrid
Nh Collection Madrid Gran Via
NH Collection Madrid Gran Vía Hotel
NH Collection Madrid Gran Vía Madrid
NH Collection Madrid Gran Vía Hotel Madrid

Frequently asked questions

Overall score and ratings






Staff & service




Property conditions & facilities



8/10 Very good

FADI, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent service from Front desk to breakfast personnel . A+
Carmen, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

rotem, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Yaniv, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

had a great stay, the check in was so smooth thanks to the front desk receptionist. great location, clean rooms and friendly staff.
mohammad, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Business Trip
Beautiful hotel in a great location on Gran Via. Super clean and comfortable. Breakfast was amazing as was dinner - great menu choices available.
Iain, 2-night business trip
Verified Hotels.com guest review

8/10 Very good

Bonito hotel en gran vía
Bonito hotel en gran vía , cuarto simple pero moderno , inclusive la habitación mas simple cintaba con una linda terraza a una calle pequeña bastante simpática.
Martin, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

ADAR, 5-night trip
Verified Hotels.com guest review

4/10 Fair

Nicolas L, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

The service was impeccable and the staff were amazing! I enjoyed my time at NH Collections.. the most important element in any hotel is the service! I only can say that the service was excellent and the staff really put the extra effort in making you feel that you are special!! I booked another stay in May! Will be looking forward to it
Yaser, 4-night trip
Verified Expedia guest review