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All properties in Chiang Mai, Chiang Mai Province, Thailand

The Empress Hotel Chiang Mai

4-star hotel with outdoor pool, connected to the convention center, near Chiang Mai Night Bazaar

  • Free WiFi and free parking
From
NZ$64

Image gallery

  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
Outdoor Pool. Image 1 of 80.
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9.4.Exceptional.
  • My friend and I were welcomed so warmly from the first day we arrived. The staff gave us…

    Aug 13, 2020

  • Excellent hotel at a reasonable price. Extremely clean and modern. The staff was very…

    Aug 5, 2020

See all 474 reviews

Official standards

This property advises that it adheres to Safety and Health Administration (Thailand) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Safe
Quiet
Convenient
Dining options
  • Free WiFi
  • Free parking
  • Pool
  • Airport transfer
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 375 guestrooms
  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Outdoor pool
  • Breakfast available
  • Fitness center

For families

  • Free cribs/infant beds
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Rollaway/extra beds (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom

What’s around

  • In Chang Khlan
  • Chiang Mai Night Bazaar - 13 min walk
  • Tha Phae Gate - 24 min walk
  • Wat Phra Singh - 38 min walk
  • CentralPlaza Chiang Mai Airport - 42 min walk
  • Warorot Market - 21 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Executive Suite
  • Superior Room
  • Deluxe Room
  • Executive Room

Location

  • In Chang Khlan
  • Chiang Mai Night Bazaar - 13 min walk
  • Tha Phae Gate - 24 min walk

What’s around

Landmarks

  • In Chang Khlan
  • Chiang Mai Night Bazaar - 13 min walk
  • Tha Phae Gate - 24 min walk
  • Wat Phra Singh - 38 min walk
  • CentralPlaza Chiang Mai Airport - 42 min walk
  • Warorot Market - 21 min walk
  • Chiang Mai Gate - 21 min walk
  • Sunday Walking Street Market - 32 min walk
  • Wat Chedi Luang - 34 min walk
  • Wat Chiang Man - 36 min walk
  • Chang Puak Gate - 41 min walk

Getting around

  • Chiang Mai Intl. Airport (CNX) - 16 min drive
  • Chiang Mai Railway Station - 8 min drive
  • Saraphi Station - 16 min drive
  • Lamphun Station - 25 min drive
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 375 rooms

Arriving/leaving

  • Check-in time 2:00 PM-11:30 PM
  • Check-out time is noon
  • Express check-in

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Transfers

  • Airport shuttle from 6 AM to midnight*

Parking

  • Free onsite self parking
  • Free onsite extended parking
*See small print for additional details or extra charges

In the hotel

Taking the kids?

  • In-room childcare (surcharge)

Food and drink

  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service

Things to do

  • Outdoor pool
  • Fitness facilities
  • Sauna

Working away

  • Business center
  • Conference space
  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 2
  • Year Built - 1989
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • Wheelchair accessible

Languages Spoken

  • Chinese
  • English
  • Thai

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar

Sleep well

  • Turndown service

Things to enjoy

  • In-room massage available

Freshen up

  • Private bathroom
  • Bidet
  • Free toiletries
  • Hair dryer

Be entertained

  • TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Chao Nang Coffee Shop - This coffee shop specializes in Thai cuisine and serves breakfast, lunch, dinner, and light fare.

Panda Palace - This restaurant specializes in Chinese cuisine and serves lunch and dinner.

Small print

Also known as

  • Chiang Mai Empress
  • The Empress Chiang Mai
  • The Empress Hotel Chiang Mai Hotel
  • The Empress Hotel Chiang Mai Chiang Mai
  • The Empress Hotel Chiang Mai Hotel Chiang Mai
  • Chiang Mai Empress Hotel
  • Empress Chiang Mai
  • Empress Chiang Mai Hotel
  • Empress Hotel Chiang Mai
  • Hotel Empress Chiang Mai

Optional extras

Late check-out can be arranged for an extra charge of THB 500 (subject to availability)

Rollaway beds are available for THB 850.0 per night

Buffet breakfast is offered for an extra charge of THB 450 for adults and THB 450 for children (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of THB 100 per person (one-way)

Airport shuttle for children between the ages of 4 and 12 costs THB 100 (one-way)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safety and Health Administration (Thailand).

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, The Empress Hotel Chiang Mai does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and extended parking.
  • Yes, there's an outdoor pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 2:00 PM - 11:30 PM. Check-out time is noon. Late check-out is available for a charge of THB 500 (subject to availability). Express check-in and contactless check-out are available.
  • Yes, there are 2 onsite restaurants, featuring Thai cuisine. Nearby restaurants include Kao Kab Kang (3-min walk), China Kitchen (6-min walk), and Choei (7-min walk).
  • Yes, an airport shuttle is available from 6 AM to midnight on request. The charge is THB 100 per person one-way.
  • The Empress Hotel Chiang Mai has 2 bars, an outdoor pool, and a sauna, as well as a fitness center and a garden.
9.4.Exceptional.
  • 10.0.Exceptional

    Very nice and friendly staff. Provide excellent customer service.

    1 night family trip, Mar 16, 2020

    Verified Wotif guest review

  • 10.0.Exceptional

    loved it!

    Lovely big room. Great pool. Plenty of loungers. 3 restaurants/ coffee shops. Steam room gym. Good location. Laundry and massage a few feet away ( or come to hotel either). Fruit and amazing goodie bag in room. Huge buffet breakfast choice. Western and Asian choices. Bread was yum. Staff country’s and helpful. No chargers ( that worked ) near the bed.

    Irene, 2 night trip, Mar 13, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The Empress Hotel really defines hospitality. The hotel itself has a lovely old world charm to it, that was very reasurring and comforting. The staff were so kind and gracious. They really made sure that our honeymoon was a memory we will be able to treasure. They treated us to dinner and drinks, with beautiful cocktails included. We were given presents and flowers and serenaded by the whole team. It truly felt like an occasion to remember. Our rate included breakfast and it was so fresh, just delightful. Good vegetarian options. The whole of Chiang Mai is accessible via Grab or local tuktuk. The hotel arranged transportation for us on checkout and held our bags so we could enjoy the day. Thank you so much to the staff who made our trip so memorable!

    Jessica, 4 night romance trip, Mar 5, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    The staff was amazing and helpful. The hotel was amazing, and went above and beyond for what I payed for.

    chris, 1 night trip, Mar 2, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    I’ve been to Thailand a few times and the Empress Hotel has to the best hotel I’ve stayed in for service. When I arrived I received a voucher for a free drink and a welcome gift as well as being upgraded and in my room fresh fruit, the staff were just excellent very polite, friendly and helpful, good choice of food at breakfast time, the pool area was good as was my room(1501) If I do come back to Chiang Mai again I will definitely stay at the Empress Hotel

    Liam, 15 night trip, Feb 25, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Friendly and wonderful staff, furniture and fittings slightly dated especially the toilet.

    YipKH, 3 night romance trip, Jan 26, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Beautiful property. Staff was very nice and accommodating. Breakfast was great, they even gave us a to-go breakfast since we had an early flight

    3 night romance trip, Jan 25, 2020

    Verified Expedia guest review

  • 6.0.Good

    Not the hotel it once was

    We regularly stay at The Empress when visiting Chiang Mai and return for good reason; you are treated so well by the staff. Whilst the staff do a good job, we did find some shortcomings and changes which impacted out experience. 1) The poolside service used to be great and you could ring a bell and staff would tend to you. Not any more though, you have to go up to the counter and order. 2) The price you see (for drinks and food) is not the price you pay. They will add VAT (7%) and Service(10%), so for example a gin & tonic costs about 230 baht (£6ish) but in the end costs more like £7, which is getting on for London prices, and will contain very little actual gin. 3) Happy hour is now buy 2 get 1 free, rather then buy 1 get 1 free. The staff were as always very respectful and courteous, with all staff greeting you and being polite as always. We had an issue with our room in that a family with 2 small (very noisy) children were screaming, and it was no trouble for them to find is a new room, but I would suggest that couples should not be placed in rooms adjacent to young families in a hotel of this calibre. It is still a nice hotel and in a good location, however next time I will look to book a different hotel when staying in Chiang Mai.

    Philip, 4 night family trip, Jan 24, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Fantastic place! Marvelous staff. Great location great value

    1 night family trip, Jan 6, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    very good reception staff, very helpfull. Nice touch gift bag

    2 night family trip, Jan 4, 2020

    Verified Expedia guest review

See all 474 reviews