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The Empress Hotel Chiang Mai

Photo gallery for The Empress Hotel Chiang Mai

Building design
Outdoor pool
Outdoor pool
Outdoor pool
Executive Room | Minibar, in-room safe, desk, free cots/infant beds

Overview of The Empress Hotel Chiang Mai

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The Empress Hotel Chiang Mai

4.0 star property
4-star hotel with 1 outdoor pools, connected to the convention centre, near Chiang Mai Night Bazaar

9.2/10 Superb

1,009 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
199/42, Chang Klan Road, Chiang Mai, Chiang Mai, 50100

Room options

About this area

What's nearby

  • In Chang Khlan
  • Chiang Mai Night Bazaar - 10 min walk
  • Tha Phae Gate - 24 min walk
  • Warorot Market - 8 min drive
  • Sunday Walking Street Market - 10 min drive
  • Chiang Mai University - 10 min drive
  • Central Festival Chiangmai - 17 min drive
  • Nimman Road - 16 min drive
  • Maejo University - 35 min drive
  • Wat Phra That Doi Suthep - 46 min drive

Getting around

  • Chiang Mai (CNX-Chiang Mai Intl.) - 19 min drive
  • Chiang Mai Railway Station - 12 min drive
  • Saraphi Station - 19 min drive
  • Lamphun Station - 27 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Da Antonio - 2 min walk
  • Tom Yum Thai Cooking School - 2 min walk
  • Kao Kab Kaeng - 2 min walk
  • Tawan's Corner Bar and Bistro - 4 min walk
  • Kad Kafe - 6 min walk
Map

About this property

The Empress Hotel Chiang Mai

The Empress Hotel Chiang Mai is only 4.5 mi (7.2 km) from the airport and offers a shuttle (available on request) for THB 250 per person one-way. Guests can indulge in massages, and Chao Nang Coffee Shop, one of 2 restaurants, serves Thai cuisine and is open for breakfast, lunch and dinner. Other highlights at this upmarket hotel include 2 bars/lounges, an outdoor pool and a poolside bar. Fellow travellers say great things about the helpful staff and breakfast.

Languages

Chinese (Mandarin), English, Thai

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safety and Health Administration (Thailand)

Social distancing

Contactless check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast and through room service
At check-in, guests must provide a record of full COVID-19 vaccination
This information is provided by our partners.

At a glance

Hotel size

  • 375 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM until 11:30 PM
  • Express check-in available
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide a record of full COVID-19 vaccination

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide a record of full COVID-19 vaccination

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (5 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking
  • Free on-site extended parking

Transfers

  • Airport shuttle from 6 AM to midnight*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast each morning (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee shop
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Childcare in room (surcharge)

What to do

  • Shopping

Working away

  • Business centre
  • Meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas

Facilities

  • 2 buildings/towers
  • Built in 1989
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • An outdoor pool
  • Sauna
  • Steam room

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • Wheelchair-accessible

Languages

  • Chinese (Mandarin)
  • English
  • Thai

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar

Sleep well

  • Turndown service
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Chao Nang Coffee Shop – This coffee shop specialises in Thai cuisine and serves breakfast, lunch, dinner and light fare.
Panda Palace – This restaurant specialises in Chinese cuisine and serves lunch and dinner.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of THB 450 for adults and THB 450 for children (approximately)
  • Airport shuttle service is offered for an extra charge of THB 250 per person (one-way)
  • Late checkout can be arranged for an extra charge of THB 500 (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for THB 850.0 per night
  • Airport shuttle for children between the ages of 4 and 12 costs THB 250 (one-way)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; masks are required in public areas.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

At check-in, guests must provide a record of full COVID-19 vaccination.

This property affirms that it follows the cleaning and disinfection practices of Safety and Health Administration (Thailand) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property accepts credit cards and cash.

Also known as

Chiang Mai Empress
Chiang Mai Empress Hotel
Empress Chiang Mai
Empress Chiang Mai Hotel
Empress Hotel Chiang Mai
Hotel Empress Chiang Mai

Frequently asked questions

Does The Empress Hotel Chiang Mai offer free cancellation for a full refund?
Yes, The Empress Hotel Chiang Mai does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Empress Hotel Chiang Mai?
As of 29 January 2023, prices found for a 1-night stay for 2 adults at The Empress Hotel Chiang Mai on 1 March 2023 start from NZ$137, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Empress Hotel Chiang Mai?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at The Empress Hotel Chiang Mai?
Yes, there's an outdoor pool.
Are pets allowed at The Empress Hotel Chiang Mai?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at The Empress Hotel Chiang Mai?
Yes, there's free self and extended parking.
Is an airport shuttle service offered by The Empress Hotel Chiang Mai?
Yes, an airport shuttle is available from 6 AM to midnight on request. The charge is THB 250 per person one-way.
What are the check-in and check-out times at The Empress Hotel Chiang Mai?
You can check in from 2:00 PM - 11:30 PM. Check-out time is noon. Late check-out is available for a charge of THB 500 (subject to availability). Express check-in and contactless check-out are available.
What is there to do at The Empress Hotel Chiang Mai and nearby?
The Empress Hotel Chiang Mai has 2 bars, an outdoor pool and a sauna, as well as a steam room and a garden.
Are there restaurants at or near The Empress Hotel Chiang Mai?
Yes, there are 2 on-site restaurants, featuring Thai cuisine. Nearby restaurants include Tawan's Corner Bar and Bistro (4-min walk), Kad Kafe (6-min walk) and Choei (7-min walk).
What's the area around The Empress Hotel Chiang Mai like?
The Empress Hotel Chiang Mai is in Chang Khlan, a short 10-minute walk from Chiang Mai Night Bazaar and 4 minutes' walk from Riverside.

Reviews

9.2

Superb

9.0/10

Cleanliness

9.3/10

Staff & service

8.9/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Two nights in December
Our request for a higher level room was met and we had a nice view from our bright and comfortable sitting room. The room had lots of character and lovely decor. We especially liked the cleanliness and central location yet the stay was peaceful since th hotel is set ba k a bit from the main road. This hotel had nice touches - we received a welcome package with snacks as it was the Christmas holiday period. Very good value for the money. We would definitely stay here again.
Fiona, 2-night trip
Verified Hotels.com guest review

8/10 Very good

A good hotel in a good area.
This was a 5 night stay in a 4 star hotel conveniently located near one of the main night markets in Chiang Mai, within a 15-minute walk to Old Town and 45min to the NewTown. Rooms were comfortable but the beds are a bit on the hard side. The included buffet breakfast has very limited options and is not of 4/5 star standard, if you are a vegetarian then you are pretty limited. Really surprisingly poor dinner menu consisting of pizzas and a small selection of basic thai dishes. We were given a 'goody-bag' on check in which was a nice surprise and made use of the pool in the hotel's premier wing. Overall, staff were good but the hotel would benefit from an improved menu at breakfast and dinner.
Thomas, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Mohamed, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Customer staff very friendly and professional . Offered upgrade when I arrived, extra snacks, and fresh fruits .
Juyhun, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Pai, gentleman at front desk was outstanding. He provided clear communication and assistance with every part of our stay. Fabulous staff!
Karen, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Beautiful hotel with traditional Thai decor. Spacious room, friendly staff, free buffet breakfast, and free airport shuttle all for under $50. Great deal!
Steven, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

big space
Jianxiong, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Very Hospitable and Kind
The stay has been one of the most pleasant experience I had. The staff of the hotel were all very hospitable and kind. They were very accomdating to all our requests especially in relation to our grandmother. The food for breakfast are very good too. But really the people in Empress Hotel were the best. I would surely love to comeback given the chance later on.
Cyrill, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

HaeJin, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Stuffs are good
KUO WEI, 2-night trip
Verified Expedia guest review