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Pan Pacific Melbourne

Photo gallery for Pan Pacific Melbourne

Exterior
Executive lounge
Exterior detail
Premium bedding, minibar, in-room safe, desk
Property amenity

Overview of Pan Pacific Melbourne

Pan Pacific Melbourne

5.0 star property
Luxury hotel with restaurant, connected to the convention centre, near Melbourne Convention and Exhibition Centre
9.2 out of 10 Superb
9.2/10 Superb

1,004 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Restaurant
  • Connecting rooms available
  • Air conditioning
  • Gym
Map
2 Convention Centre Place, South Wharf, VIC, 3006
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • 24-hour fitness centre
  • Valet parking
  • Self parking
  • 24-hour room service
  • Coffee shop/cafe
  • Babysitting
  • 24-hour business centre
  • Conference centre
  • 8 meeting rooms
For families
  • Children stay free
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bath and shower
  • Separate sitting area

Room options

About this area

What's nearby

  • In South Wharf
  • Melbourne Convention and Exhibition Centre - 1 min walk
  • Crown Casino - 8 min walk
  • Collins Street - 11 min walk
  • SEA LIFE Melbourne - 13 min walk
  • Marvel Stadium - 15 min walk
  • Bourke Street Mall - 27 min walk
  • Melbourne Central - 30 min walk
  • Queen Victoria Market - 31 min walk
  • Princess Theatre - 37 min walk
  • Rod Laver Arena - 38 min walk

Getting around

  • Melbourne, VIC (MEB-Essendon) - 21 min drive
  • Melbourne Airport (MEL) - 24 min drive
  • Melbourne, VIC (AVV-Avalon) - 44 min drive
  • Spotswood Station - 8 min drive
  • Spencer Street Station - 16 min walk
  • Flinders Street Station - 23 min walk
  • Flagstaff Station - 26 min walk

Restaurants

  • Hooks at the Yarra - 4 min walk
  • Signature Pho Viet - 2 min walk
  • The General Assembly - 2 min walk
  • Mr. Carpano - 5 min walk
  • Melbourne Public - 2 min walk
Map

About this property

Pan Pacific Melbourne

When you stay at Pan Pacific Melbourne, you'll be in a great location, within a short 10-minute walk of Melbourne Convention and Exhibition Centre and Crown Casino. Guests can visit the 24-hour fitness centre for a workout or grab a bite to eat at Dock 37 Bar and Kitchen, which serves breakfast and dinner. Other highlights at this luxurious hotel include a bar/lounge, a snack bar/deli and a terrace. Fellow travellers say great things about the comfortable beds and breakfast.

Languages

Arabic, Chinese (Mandarin), Dutch, English, Filipino, French, German, Hindi, Indonesian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Turkish, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (WHO)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 396 rooms
  • Arranged over 15 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 3:00 AM
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (17 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Secured covered on-site self-parking (AUD 35 per day)
  • Secured covered on-site valet parking (AUD 59 per night; includes in/out privileges)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Babysitting (surcharge)
  • Local/corner shop
  • Children's menu

What to do

  • Shopping
  • Golfing nearby

Working away

  • 24-hour business centre
  • 8 meeting rooms
  • Computer station
  • Conference centre (4844 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2009
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • 24-hour fitness centre
  • Shopping centre on-site

Accessibility

  • Wheelchair-accessible
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Grab bar near toilet
  • Step-free path to entrance

Room amenities

Be entertained

  • 55-inch LCD TV
  • Premium digital channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout curtains
  • Turndown service
  • Alarm clock
  • Premium bedding

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Separate bath and shower
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Mini fridge
  • High chair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • LED light bulbs
  • Recycling

Special features

Dining

Dock 37 Bar and Kitchen – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Cafe Orr – This café serves breakfast, brunch and lunch. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.
Dock 37 Bar and Kitchen – This bar only serves light fare. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately AUD 44 for adults and AUD 19.50 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Credit card charges are subject to an extra charge of 3 per cent

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for AUD 65.0 per night

Parking

  • Covered self-parking costs AUD 35 per day
  • Covered valet parking costs AUD 59 per night with in/out privileges

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing that there's a carbon monoxide detector and a smoke detector on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and cash.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

Hilton Hotel South Wharf Melbourne
Pan Pacific Melbourne Hotel
Hilton South Wharf Melbourne
South Wharf Melbourne Hilton
Hilton Melbourne South Wharf Hotel Melbourne
Pan Pacific Melbourne Hotel
Pan Pacific Melbourne South Wharf
Pan Pacific Melbourne Hotel South Wharf

Frequently asked questions

Does Pan Pacific Melbourne offer free cancellation for a full refund?
Yes, Pan Pacific Melbourne does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Pan Pacific Melbourne?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Pan Pacific Melbourne?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Pan Pacific Melbourne?
Yes. Self-parking costs AUD 35 per day. Valet parking costs AUD 59 per night.
What are the check-in and check-out times at Pan Pacific Melbourne?
You can check in from 3:00 PM - 3:00 AM. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless social distancing and check-out are available.
Is there an on-site casino at Pan Pacific Melbourne?
No, this hotel doesn't have a casino, but Crown Casino (8-min walk) is nearby.
What is there to do at Pan Pacific Melbourne and nearby?
Maintain your daily exercise routine at the 24-hour gym.
Are there restaurants at or near Pan Pacific Melbourne?
Yes, there's an on-site restaurant, Dock 37 Bar and Kitchen.
Does Pan Pacific Melbourne have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around Pan Pacific Melbourne like?
Pan Pacific Melbourne is in South Wharf, a short 8-minute walk from Crown Casino and 11 minutes' walk from Collins Street. Travellers say that this hotel is in a good location.

Reviews

9.2

Superb

9.2/10

Cleanliness

9.2/10

Staff & service

9.1/10

Amenities

9.2/10

Property conditions & facilities

8.9/10

Eco-friendliness

Reviews

10/10 Exceptional

4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Kerri, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Philip A, 1-night trip
Verified Hotels.com guest review

8/10 Very good

A great location Staff were great but very disappointed when we asked our room cleaner to come back in an hour and we came back to no fresh towels and No made bed She had not come back I think paying over $300 a night you expect your room to be cleaned
Wilma, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jennifer, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great hotel
Our stay was fantastic, excellent location, bed and room were of a high quality and standard.
Andrew, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Heath, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Weekend getaway.
Another perfect weekend spent at Pan Pacific. Love this hotel. Lovely friendly staff, always very welcoming, great location. Awesome Buffett breakfast.
Jeff Vicki, 2-night trip
Verified Hotels.com guest review

6/10 Good

Can be better
Great location, room was huge - we had a suite. However the room was older and it wasn't clean enough. There was scum on the sink drains and in the toilets. The tea cups were stained and we had to wash everything again (easily removed).
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect Pan Pacific
Beautiful hotel close to the heart of Melbourne. Friendly staff who welcomed us warmly and responded quickly to our requests. Fabulous dining options and spectacular views over the Yarra. This is our second stay at Pan Pacific Melbourne and we will be back. Definitely our go to hotel.
Jennifer, 2-night trip
Verified Hotels.com guest review