Pan Pacific Melbourne

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Room
Yarra Suite (Club Access) | Room
Room
Yarra Suite (Club Access) | Room

Overview of Pan Pacific Melbourne

Pan Pacific Melbourne

5.0 star property
Luxury hotel with restaurant, connected to the convention center, near Melbourne Convention and Exhibition Centre

9.2/10 Superb

999 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
  • Lounge area
The price is NZ$344
Price available on 29/09/2022
Map
2 Convention Centre Place, South Wharf, VIC, 3006
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • 24-hour fitness center
  • Valet parking
  • Self parking
  • 24-hour room service
  • Coffee shop/cafe
  • Babysitting
  • 24-hour business center
  • Business center
  • 8 meeting rooms
For families
  • Children stay free
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bathtub and shower
  • Separate sitting area

Choose dates to view prices

About this area

What's nearby

  • In Melbourne Central Business District
  • Crown Casino and Entertainment Complex - 8 min walk
  • Melbourne Convention and Exhibition Centre - 1 min drive
  • Collins Street - 1 min drive
  • Marvel Stadium - 7 min drive
  • Queen Victoria Market - 10 min drive
  • Rod Laver Arena - 10 min drive
  • University of Melbourne - 13 min drive
  • Melbourne Central - 14 min drive
  • Melbourne Cricket Ground - 15 min drive
  • Monash University - 24 min drive

Getting around

  • Melbourne, VIC (MEB-Essendon) - 16 min drive
  • Melbourne Airport (MEL) - 20 min drive
  • Avalon Airport (AVV) - 38 min drive
  • Spotswood Station - 7 min drive
  • Southern Cross Station - 16 min walk
  • Flinders Street Station - 22 min walk
  • Flagstaff Station - 28 min walk

About this property

Pan Pacific Melbourne

5-star luxury hotel in the heart of Melbourne Central Business District
Near Crown Casino and Entertainment Complex, Pan Pacific Melbourne provides a grocery/convenience store, a terrace, and a shopping mall on site. Be sure to enjoy a meal at Dock 37 Bar and Kitchen, the onsite restaurant. In addition to a coffee shop/cafe and dry cleaning/laundry services, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), valet parking (surcharge), and limo/town car service
  • ATM/banking services, a computer station, and free newspapers
  • A water dispenser, smoke-free premises, and concierge services
  • Guest reviews say good things about the location
Room features
All 396 rooms feature comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like pillow menus and air conditioning. Guest reviews highly rate the comfortable, spacious rooms at the property.
More amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with deep soaking tubs and free toiletries
  • 55-inch LCD TVs with premium channels
  • Wardrobes/closets, separate sitting areas, and mini fridges

Languages

Arabic, Chinese (Mandarin), Dutch, English, Filipino, French, German, Hindi, Indonesian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Turkish, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (WHO)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 396 rooms
  • Arranged over 15 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 3:00 AM
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Secured covered onsite self parking (AUD 24 per day)
  • Secured covered onsite valet parking (AUD 59 per night; includes in/out privileges)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Children stay free
  • Babysitting (surcharge)
  • Grocery/convenience store
  • Children's menu

What to do

  • Shopping
  • Golfing nearby

Working away

  • 24-hour business center
  • 8 meeting rooms
  • Computer station
  • Conference space (4844 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas

Facilities

  • 1 building/tower
  • Built in 2009
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • 24-hour fitness center
  • Shopping mall on site

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Grab bar near toilet
  • Stair-free path to entrance

Languages

  • Arabic
  • Chinese (Mandarin)
  • Dutch
  • English
  • Filipino
  • French
  • German
  • Hindi
  • Indonesian
  • Japanese
  • Korean
  • Polish
  • Portuguese
  • Russian
  • Spanish
  • Turkish
  • Vietnamese

Room amenities

Be entertained

  • 55-inch LCD TV
  • Premium digital channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Alarm clock
  • Premium bedding

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Mini-fridge
  • Highchair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • LED light bulbs
  • Recycling

Special features

Dining

Dock 37 Bar and Kitchen - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Cafe Orr - This café serves breakfast, brunch, and lunch. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.
Dock 37 Bar and Kitchen - This bar serves light fare only. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of AUD 39 for adults and AUD 19.50 for children (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)
  • Credit card charges are subject to an extra charge of 3 percent

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for AUD 65.0 per night

Parking

  • Covered self parking costs AUD 24 per day
  • Covered valet parking costs AUD 59 per night with in/out privileges

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property uses eco-friendly cleaning products.

Guests can rest easy knowing there's a carbon monoxide detector and a smoke detector on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

Hilton Hotel South Wharf Melbourne
Pan Pacific Melbourne Hotel
Hilton South Wharf Melbourne
South Wharf Melbourne Hilton
Hilton Melbourne South Wharf Hotel Melbourne
Pan Pacific Melbourne Hotel
Pan Pacific Melbourne South Wharf
Pan Pacific Melbourne Hotel South Wharf

Frequently asked questions

Does Pan Pacific Melbourne offer free cancellation for a full refund?
Yes, Pan Pacific Melbourne does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Pan Pacific Melbourne?
As of 28 September 2022, prices found for a 1-night stay for 2 adults at Pan Pacific Melbourne on 29 September 2022 start from NZ$344, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Pan Pacific Melbourne?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Pan Pacific Melbourne?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Pan Pacific Melbourne?
Yes. Self parking costs AUD 24 per day. Valet parking costs AUD 59 per night.
What are the check-in and check-out times at Pan Pacific Melbourne?
You can check in from 3:00 PM - 3:00 AM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
Is there an onsite casino at Pan Pacific Melbourne?
No, this hotel doesn't have a casino, but Crown Casino and Entertainment Complex (8-min walk) is nearby.
What is there to do at Pan Pacific Melbourne and nearby?
Maintain your daily exercise routine at the 24-hour gym.
Are there restaurants at or near Pan Pacific Melbourne?
Yes, there's an onsite restaurant, Dock 37 Bar and Kitchen. Nearby restaurants include Akachochin (3-min walk), The Boatbuilders Yard (4-min walk), and Bangpop (4-min walk).
Does Pan Pacific Melbourne have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
What's the area around Pan Pacific Melbourne like?
Pan Pacific Melbourne is in Melbourne Central Business District, a short 8-minute walk from Crown Casino and Entertainment Complex and 11 minutes' walk from Collins Street. Travelers say this hotel is in a good location.

Overall score and ratings

9.2

Superb

9.3/10

Cleanliness

9.3/10

Staff & service

9.1/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Exceptional

1-night trip
Verified Hotels.com guest review

8/10 Very good

Danielle, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Weekend stay.
Love the Pan Pacific. Hadn’t visited for a while due to pandemic. Didn’t disappoint. Best hotel in Melbourne. Always friendly staff. Awesome views. Best buffet breakfast. Easy checking in and parking. Looking forward to our next visit.
Jeff Vicki, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Debra, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Leah, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Leanne, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Adam, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Good location... Food is not great. Don't order room service!
Jenny SooWoon, 2-night business trip
Verified Travelocity guest review

10/10 Exceptional

Helen, 2-night trip
Verified Wotif guest review

10/10 Exceptional

We were there to be close to the convention centre so the Pan Pacific was perfect. Beds were just as comfy as we remember, staff were very helpful. We will be back
Kathryn, 1-night family trip
Verified Expedia guest review