One&Only Cape Town

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Beach
Infinity pool
Outdoor pool
Infinity pool

Overview of One&Only Cape Town

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One&Only Cape Town

5.0 star property
Luxury hotel with spa, near Two Oceans Aquarium

9.6/10 Exceptional

297 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
Map
Dock Road, V & A Waterfront, Cape Town, Western Cape, 8002
Main amenities
  • Daily housekeeping
  • Marina
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Free children's club
  • Free supervised childcare
  • 24-hour fitness center
  • Sauna
  • Steam room
  • Spa tub
  • Pool bar
For families
  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Playground on site
  • Children's club (free)
  • Refrigerator
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Victoria and Alfred Waterfront
  • Two Oceans Aquarium - 1 min walk
  • V&A Waterfront - 10 min walk
  • Cape Town Cruise Terminal - 25 min walk
  • Kloof Street - 37 min walk
  • Zeitz Museum of Contemporary Art Africa - 2 min drive
  • Cape Town International Convention Centre - 5 min drive
  • Clock Tower - 2 min drive
  • Long Street - 6 min drive
  • Adderley Street - 3 min drive
  • Africa Centre - 8 min drive

Getting around

  • Cape Town Intl. Airport (CPT) - 18 min drive
  • Cape Town Station - 8 min drive
  • Cape Town Bellville Station - 30 min drive
  • Airport shuttle (surcharge)

About this property

One&Only Cape Town

Putting you within a 10-minute drive of V&A Waterfront, One&Only Cape Town features a marina and offers an airport shuttle (available 24 hours) for ZAR 990 per vehicle. Guests can grab a bite to eat at one of the 2 restaurants and visit the spa to be pampered with deep-tissue massages, aromatherapy, or mani/pedis. Other highlights at this luxurious hotel include an outdoor pool, a free kid's club, and a poolside bar. The helpful staff and location get great marks from fellow travelers.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 131 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - midnight
  • Express check-in/out
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Guests booked in a "South African Resident" room type must present Residence Card at check-in. The property reserves the right to amend the rate if valid proof is not provided.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site
  • Height restrictions apply for onsite parking

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free English breakfast each morning 7:00 AM–11:00 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Taking the kids

  • Children stay free
  • Free children's club
  • Mini golf
  • Playground
  • Free supervised childcare/activities
  • Children's menu

What to do

  • Fitness classes
  • Yoga classes
  • Mini golf
  • Personal watercraft (motorized)
  • Access to nearby outdoor pool
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Surfing/boogie boarding nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby

Working away

  • Business center
  • 2 meeting rooms
  • Conference space (3927 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Built in 2009
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • 24-hour fitness center
  • An outdoor pool
  • Art gallery on site
  • Arcade/game room
  • Full-service spa
  • Marina
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-width doorways
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages spoken

  • English

Room amenities

Be entertained

  • IPod docking station
  • 42-inch LCD TV
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Stocked minibar (select free items)
  • Espresso maker
  • Bathrobes and slippers
  • Children's slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

One and Only Spa has 12 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub, and a steam room.

Guests under 12 years old are not allowed in the spa.

Dining

Nobu - This restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Isola - This poolside restaurant serves lunch, dinner, and light fare. Open daily.
Vista Bar and Lounge - This lobby lounge serves breakfast, lunch, and dinner. A children's menu is available. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
One&Only Cape Town is listed in the 2010 Condé Nast Traveler Hot List and the 2021 Travel + Leisure 500.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of ZAR 990 per vehicle (one-way)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Renovations and closures

The property will be renovating from February 22 2022 to April 30 2022 (completion date subject to change). The following areas are affected:
  • Select guestrooms
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for ZAR 950.0 per night

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 8:00 AM to 8:00 PM
  • Guests under 12 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

One&Only Cape Town
One&Only Hotel
One&Only Hotel Cape Town
One And Only Cape Town
One&Only Cape Town Hotel Cape Town Central
One&Only Cape Town South Africa
One&Only Cape Town Hotel
One And Only Cape Town
One&Only Cape Town South Africa
One Only Cape Town
One&Only Cape Town Hotel
One&Only Cape Town Cape Town
One&Only Cape Town Hotel Cape Town

Frequently asked questions

Overall score and ratings

9.6

Exceptional

9.6/10

Cleanliness

9.5/10

Staff & service

8.9/10

Amenities

9.5/10

Property conditions & facilities

8.9/10

Eco-friendliness

10/10 Exceptional

Stephan, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Great location. In normal times it would have been perfect. Unfortunately there was hotel construction Mon-Sat 10am to 4pm and it was very noisy and disruptive. You couldn't sit in the lounge and have a conversation it was that bad.
Charles, 8-night romance trip
Verified Expedia guest review

10/10 Exceptional

Lovely Hotel.
Fantastic pool area , and staff at Reception very nice.
IAIN, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

The One and Only went above and beyond in making sure that our wedding anniversary will always be remembered!
David, 4-night romance trip
Verified Ebookers guest review

10/10 Exceptional

Still superb
Fantastic. Great service, stunning hotel. Dinner at Nobu amazing.
E, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

4-night trip
Verified Expedia guest review

10/10 Exceptional

Best stay at One & Only Cape Town
an unforgettable experience we had. Everything was perfect and our expectations were met. I'd recommend that you stay here for absolute bliss.
NOMFUNDO, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Our best hotel experience
Simply the best hotel experience we've ever enjoyed (and we've enjoyed a lot). Everything from when you pull-up, check-in, breakfast (seriously - best hotel breakfast we've enjoyed) and the service and amenities throughout the stay. Kids club is superb, pool is superb, food is superb, location is superb, view is superb. The best place we could want to be during Covid19 (which they handle professionally and calmly). There is honestly not one thing I can find to fault One and Only Cape Town.
Richard, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Great hotel but now just a tiny bit tired. Will soon need a program of renovation. Staff were great. Gym is fab. Nice location.
3-night romance trip
Verified Expedia guest review