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All properties in Mazatlan, Sinaloa, Mexico
1 room, 2 adults

Riu Emerald Bay All Inclusive

3.5-star3.5 stars
Great for families

Good to know

  • Children's club
  • Children's club (free)
  • Children's pool
  • Onsite babysitting or childcare (surc)
Calzada Camaron Sabalo, Zona Costera Cerritos 3404, Mazatlan, SIN, 82110, Mexico

All-inclusive beachfront property with free water park, near Witches Beach
  • Free buffet breakfast, free WiFi, and free parking
  • Great for families

    Good to know

    • Children's club
    • Children's club (free)
    • Children's pool
    • Onsite babysitting or childcare (surc)
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • The tv in junior suite is too small for the distance from the bed. The elevator situation…Apr 6, 2021
  • The service was not to the standard we had to call reception many times to get the room…Mar 28, 2021

Riu Emerald Bay All Inclusive

  • Standard Double Room (U)
  • Double Room, Ocean View (U)
  • Duplex (U)
  • Junior Suite, Jetted Tub, Ocean View (U)
  • Standard Double Room (L)
  • Standard Double Room (E)
  • Junior Suite, Sea View (M)
  • Suite, Jetted Tub, Sea View (M)
  • Family Room, Sea View (M)
  • Double Room (B2C-US)
  • Double Room, Ocean View (B2C-US)
  • Family Room (B2C-US)
  • Suite, Jetted Tub, Ocean View (B2C-US)
  • Superior Room (U)
  • Family Suite, 2 Bedrooms (U)
  • Family Suite, 2 Bedrooms (Superior, U)
  • Superior Room, Garden View (B2C-US)
  • Family Suite, Garden View (B2C-US)
  • Family Suite, 2 Bedrooms (B2C-US)
  • Superior Room (M)
  • Family Suite, Garden View (M)
  • Family Suite, 2 Bedrooms (Superior, M)
  • Family Room, Sea View (U)
  • Family Room, Sea View (L)
  • Junior Suite, Sea View (U)
  • Double Room, Ocean View (M)
  • Double Room, Ocean View (L)
  • Duplex (M)
  • Duplex (L)
  • Superior Room (L)
  • Family Suite, 2 Bedrooms, Garden View (L)
  • Family Suite, 2 Bedrooms (Superior, L)
  • Junior Suite, Sea View (L)
  • Standard Double Room (C)
  • Superior Room (C)
  • Double Room, Ocean View (C)
  • Junior Suite, Jetted Tub, Ocean View (C)
  • Family Suite, Garden View (C)
  • Family Suite, 2 Bedrooms (C)
  • Family Room, Sea View (C)
  • Duplex (C)
  • Double Room, Ocean View (E)
  • Family Room, Sea View (E)
  • Junior Suite, Sea View (E)
  • Suite, Jetted Tub, Ocean View (E)
  • Junior Suite, Ocean View (C)

What’s around Riu Emerald Bay All Inclusive

Landmarks

  • In Cerritos
  • Witches Beach - 3 min walk
  • Cerritos Beach - 32 min walk
  • Mazagua Aquatic Park - 2 min walk
  • Marina Mazatlan Golf Course - 26 min walk
  • Mazatlan International Center - 2.6 mi / 4.3 km
  • Mazatlan Aquarium - 7.5 mi / 12.2 km
  • Playa Norte - 7.7 mi / 12.4 km

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 33 min drive

At a glance

Key facts

Size

  • 1,028 rooms
  • Arranged over 20 floors

Arriving/leaving

  • Check-in time 4 PM-11 PM
  • Check-out time is 11 AM
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare*

  • Free children's club (ages 4 - 12)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free onsite self parking

Payment types at the property

* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
Food and drink
  • Free buffet breakfast daily
  • 5 restaurants
  • 7 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • Snack bar/deli
  • Coffee/tea in a common area
Things to do
  • Beach sun loungers
  • Beach towels
  • Number of outdoor pools - 5
  • Children's pool
  • Health club
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Playground on site
  • Windsurfing on site
  • Golfing nearby
  • Nightclub
  • Free water park access
  • Waterslide
  • Spa tub
  • Pool sun loungers
  • Sauna
  • Pool umbrellas
  • Billiards or pool table
Working away
  • Number of meeting rooms - 3
  • Conference space
  • Conference space size (feet) - 5167
  • Conference space size (meters) - 480
  • Computer station
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 2
  • Year Built - 2008
  • Elevator
  • ATM/banking
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Minibar
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Premium TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances

Not included
  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

Renova Spa has 6 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Las Tres Islas - This buffet restaurant serves breakfast and dinner.

Bamboo - This theme restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.

Tabasco - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Las Gaviotas - This poolside buffet restaurant serves lunch and dinner. Open daily.

Sports Bar - Onsite sports bar. Open 24 hours. Open daily.

Recreation

On Site

  • Health club
  • Sauna
  • Spa tub
  • Fitness classes on site
  • Playground on site
  • Windsurfing on site
  • Free water park access

Nearby

  • Golfing nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Riu Emerald Bay All Inclusive’s small print

Also known as

  • Emerald Bay Riu
  • Riu Emerald Inclusive Mazatlan
  • Riu Emerald Bay All Inclusive Mazatlan
  • Riu Emerald Bay All Inclusive All-inclusive property
  • Riu Emerald Bay All Inclusive All-inclusive property Mazatlan
  • Riu Emerald
  • Riu Emerald Bay
  • Riu Emerald Bay All Inclusive
  • Riu Emerald Bay All Inclusive Mazatlan
  • Riu Emerald Bay Mazatlan
  • Riu Emerald Bay All Inclusive All-inclusive property Mazatlan
  • Riu Emerald Bay All Inclusive All-inclusive property
  • Riu Emerald Inclusive inclusi

Policies

Use of the gym, spa tub, and sauna is restricted to guests over 18 years old.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests under 18 years old are not allowed in the health club or spa tub.

Guests under 18 years old are not allowed in the spa.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Riu Emerald Bay All Inclusive

  • Does Riu Emerald Bay All Inclusive offer free cancellation for a full refund?
    Yes, Riu Emerald Bay All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Riu Emerald Bay All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Riu Emerald Bay All Inclusive?
    Yes, there's free self parking.
  • Is there a pool at Riu Emerald Bay All Inclusive?
    Yes, there are 5 outdoor pools and a children's pool.
  • Are pets allowed at Riu Emerald Bay All Inclusive?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Riu Emerald Bay All Inclusive?
    You can check in from 4 PM - 11 PM. Check-out time is 11 AM. Express check-in and check-out are available.
  • Are there restaurants at or near Riu Emerald Bay All Inclusive?
    Yes, there are 5 onsite restaurants, featuring Asian cuisine and poolside dining. Nearby restaurants include Looney Bean (9-min walk), Surf's Up Cafe (2.2 mi), and Cilantro's (4.6 mi).
  • What is there to do at Riu Emerald Bay All Inclusive and nearby?
    Have fun with onsite activities like windsurfing and volleyball. Additional recreation onsite includes aerobics . Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 5 outdoor swimming pools. Riu Emerald Bay All Inclusive also has 2 swim-up bars, 2 poolside bars, and a nightclub, as well as a sauna, a health club, and a garden.

Recent reviews

Good 7.8 From 422 reviews

Poor 2.0
Will never come back !
Adrian, us8 night trip
Good 6.0
Good service. However, internet connection wasn’t the best The sheets smell dirty.
Maricela, us3 night family trip
Good 6.0
Hotel que tuvo sus días de gloria, necesita mucho mantenimiento, personal muy amable, alimentos nada fuera de lo común, solo 2 restaurantes de especialidades abiertos y de poca calidad. Bebidas muy comerciales, vinos, tequilas, cervezas de las comerciales no hay elecciones
Jose, us4 night family trip
Very good 8.0
First of all hats off to the staff. They did an incredible job keeping the property clean and running smoothly. Our room was large and had a breathtaking ocean view. The beds were comfortable but upgraded mattresses with memory foam would be nice. The food in all the restaurants was fresh and there was a good variety. With a ten night stay I found myself eating the same type of dishes but that's the case when staying at a hotel and eating in restaurants. We never had to wait for a table at any restaurant. The specialty restaurants required reservations which were very easy to make on the RIU app several days ahead. There are many pools on property and none were too crowded. My big complaint with them was that they closed far too early, at sunset in Jan. They were a few degrees too cold as well. There was a flag system and lifeguards at the beach but both were useless. Our entire stay had red flags even though the ocean was fairly calm. There was some current but swimming was safe for those accustomed to swimming in the ocean. The guards also whistled at everyone getting onto water much deeper than the waist. I ended up swimming in the evening twilight when the guards were gone. It would have been far safer if I'd been able to swim during the day. I'm guessing that the guards' actions are due to a Mazatlan or Sinaloa policy because it was was the same when away from the hotel.
Christian, us10 night family trip
Exceptional 10.0
It was a great hotel. Service and cleanliness were great.
Jose, us3 night family trip
Exceptional 10.0
The staff is amazing . However the restaurant was mediocre
us7 night business trip
Very good 8.0
Lots if amenities. Staff was great and property was clean. The only issue was the water was hot in my room. Highly recommend
us2 night family trip
Exceptional 10.0
We had an amazing time and food was delicious
Yesenia, us4 night trip with friends
Exceptional 10.0
Views were incredible!
Beautiful view of the ocean and also looking towards Mazatlan,. Night view was superb.
Pamala, us7 night trip
Very good 8.0
The stay was great, especially because it’s all inclusive. The one thing I do have to say though is the pool service bar staff don’t have the best service, I feel like also it was a bit crowded when it came to people in the elevator.
Reina, us3 night family trip

Riu Emerald Bay All Inclusive