Collecting the keys from a separate location was a little confusing, and although it wasn't to far, it is still a consideration after a very early flight. (would be much better to be met at the location) the outside of the apartment was not very nice, lots of steps to get to the 3rd floor. However the apartment is exactly like the photos. And very clean. We did not prepare food or use the washing machine or cooking facilities or the TV. strangely the TV was located in one of the bedrooms , and not the sitting area.! We reported that the bathroom tap was very loose, and a tea towel was not provided, of any rubbish bin. Shower gel would have been handy. We did not receive a reply to the email. These are very small things which would have made things easier. The apartment is newly renovated and the location is perfect. I would stay there again on a return visit because it is great value for money. We were 4 ladies traveling together.