Hotel Villa Mercedes Palenque

Photo gallery for Hotel Villa Mercedes Palenque

Primary image
Pool
Pool
Outdoor pool
Terrace/patio

Overview of Hotel Villa Mercedes Palenque

VIP Access

Hotel Villa Mercedes Palenque

3.5 star property
Family-friendly hotel in Palenque with 2 outdoor pools and spa

8.4/10 Very good

339 verified Hotels.com guest reviews

Guests rated location

  • Quiet36 positive mentions
  • Safe26 positive mentions
  • Convenient18 positive mentions
  • Easy Parking17 positive mentions
  • Dining options10 positive mentions

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
The price is $111
Price available on 13/07/2022
Map
Km 2.9 Carretera Palenque-Ruinas, Palenque, CHIS, 29960
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • Fitness center
  • Self parking
  • Children's pool
  • Pool bar
  • Swim-up bar
  • Room service
  • Coffee shop/cafe
For families
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Connecting/adjoining rooms available
  • Private bathroom
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Palenque Archaeological Zone - 44 min walk
  • Misol-Ha Waterfalls - 15 min drive
  • Cascadas de Roberto Barrios - 74 min drive

Getting around

  • Palenque, Chiapas (PQM-Palenque Intl.) - 14 min drive
  • Airport shuttle (surcharge)

About this property

Hotel Villa Mercedes Palenque

Hotel Villa Mercedes Palenque is just 3.8 mi (6.2 km) from the airport and offers a shuttle (available 24 hours) for MXN 1500 per vehicle one-way. Guests can indulge in massages at the spa, and La Foresta serves breakfast and lunch. Other highlights include 2 outdoor pools, a poolside bar, and a fitness center. Fellow travelers like the pool and helpful staff.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 92 rooms
  • Arranged over 1 level

Arriving/Leaving

  • Check-in time from 3 PM - noon
  • Express check-in/out
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • Pets allowed (dogs only, 1 per room, up to 29 lbs)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Secured uncovered onsite self parking (fees apply)
  • Secured uncovered onsite extended parking (MXN 500 per day)
  • Onsite RV/bus/truck parking (fees apply)

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • English breakfast (surcharge) each morning 7 AM–11:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • Free daily reception
  • Room service (limited hours)

Taking the kids

  • Children stay free
  • Children's pool
  • Playground
  • Childcare in room (surcharge)

Working away

  • Business center
  • Meeting room
  • Conference center

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • Fitness center
  • 2 outdoor pools
  • Full-service spa

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • No elevator (single level property)
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi and wired Internet
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Villa Mercedes Spa / Maya. Services include massages. The spa is equipped with a mud bath and a steam room.

The spa is open daily.

Dining

La Foresta - Overlooking the garden, this restaurant serves breakfast and lunch. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • English breakfast is offered for an extra charge of MXN 195 for adults and MXN 95 for children (approximately)
  • Airport shuttle service is offered for an extra charge of MXN 1500 per vehicle (one-way, Maximum occupancy 4)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • In-room babysitting is available for an extra charge
  • Airport shuttle service for children between the ages of 5 and 6 costs MXN 0

Pets

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees
  • Pets are allowed for an extra charge of MXN 600 per pet, per night

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Uncovered self parking is available for an extra charge
  • RV/bus/truck parking is available for an extra charge
  • Uncovered extended parking costs MXN 500 per day

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 9:00 AM to 9:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

This property accepts credit cards, debit cards and cash.

Also known as

Hotel Mercedes Palenque
Hotel Villa Mercedes Palenque
Villa Mercedes Palenque
Mercedes Palenque Palenque
Hotel Villa Mercedes Palenque Hotel
Hotel Villa Mercedes Palenque Palenque
Hotel Villa Mercedes Palenque Hotel Palenque

Frequently asked questions

Overall score and ratings

8.4

Very good

8.9/10

Cleanliness

8.1/10

Staff & service

8.4/10

Amenities

8.7/10

Property conditions & facilities

9.3/10

Eco-friendliness

10/10 Exceptional

Jesus, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Quite and secure
Jharumi, 1-night trip
Verified Expedia guest review

8/10 Very good

Oscar, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great Hotel near Ruins
Beautiful grounds, very nice room, great restaurant, and only about 7 minutes from the ruins. Plus it is pet-friendly. And, very affordable.
Christopher, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Hermoso Hotel , muy limpio , tranquilo. En medio de la naturaleza
Ana Gloria Garcia, 4-night family trip
Verified Expedia guest review

6/10 Good

Do not stay here if you have medical devices.
Beds were extremely uncomfortable. Hotel does not have any generator backup and power in the area is unreliable, this is important information for anyone who needs medical devices. The service, the look, the people were all great, but those two things are deal breakers. Not a safe place to stay if you don’t have batteries for your devices.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great location,nice surrounding,very clean,food very good, And pet friendly 🤗
Dolores Mary, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Beautiful hotel near the ruins
The hotel and grounds are beautiful. The rooms are large. We arrived in the evening, staying one night. The next morning we took a short taxi ride to the ruins at Palenque. The hotel kept out luggage for the morning and allowed us to enjoy the pool until our transportation picked us up at 4:30 pm to return us to San Christobal de las Casas.
Rosanne, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great architecture in harmony with nature.
1-night romance trip
Verified Expedia guest review

8/10 Very good

Evgeniya, 1-night trip
Verified Expedia guest review