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All properties in Puerto Morelos, Quintana Roo, Mexico

Now Jade Riviera Cancun Resort & Spa - All Inclusive

All-inclusive beachfront property with spa, near Puerto Morelos Town Square

  • Free buffet breakfast and free WiFi
From
NZ$323

Image gallery

  • Outdoor Pool
  • Outdoor Pool
  • Beach
  • Children’s Pool
  • Outdoor Pool
Outdoor Pool. Image 1 of 101.
1 / 101Outdoor Pool
8.4.Very good.
  • Pretty solid resort

    Mar 11, 2021

  • When we first got to the resort the view was breath taking. However check in was not that…

    Mar 7, 2021

See all 295 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Walkable
Convenient
  • Free WiFi
  • Pool
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 550 smoke-free guestrooms
  • Daily housekeeping
  • On a private beach
  • 7 restaurants and 3 bars/lounges
  • Full-service spa
  • 3 outdoor pools

Feel at home

  • Free cribs/infant beds
  • Children's pool
  • Playground on site
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Connecting/adjoining rooms available

What’s around

  • On the waterfront
  • Puerto Morelos Town Square - 36 min walk
  • Ojo de Agua Beach - 29 min walk
  • Artisans Market - 35 min walk
  • San Jose Catholic Parish - 36 min walk
  • Puerto Morelos Reef - 37 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Junior Suite Tropical View King Bed
  • Jr Suite Ocean View King Bed
  • Jr Suite Ocean Front King Bed
  • Preferred Club Governor Suite
  • Preferred Club Ocean View with 1 king Bed
  • Preferred Club Ocean Front with king Bed
  • Jr Suite Ocean Front with Two Double Beds
  • Jr Suite Ocean View with Two Double Beds
  • Jr Suite Tropical View with Two Double Beds
  • Preferred Ocean Front with Two Dbl Beds
  • Preferred Ocean View with Two Dbl Beds
  • Deal of the Day
  • Deal of the Day Preferred Tropical View

Location

  • On the waterfront
  • Puerto Morelos Town Square - 36 min walk
  • Ojo de Agua Beach - 29 min walk

What’s around

Landmarks

  • On the waterfront
  • Puerto Morelos Town Square - 36 min walk
  • Ojo de Agua Beach - 29 min walk
  • Artisans Market - 35 min walk
  • San Jose Catholic Parish - 36 min walk
  • Puerto Morelos Reef - 37 min walk
  • Sanctuary of Hope and Time Capsule - 4.4 mi / 7.1 km
  • Dr. Alfredo Barrera Marin Botanical Garden - 4.9 mi / 7.8 km
  • Crococun Zoo - 5 mi / 8.1 km
  • Maroma Beach - 14.2 mi / 22.8 km
  • Petempich Bay - 9.6 mi / 15.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 29 min drive

At a glance

Size

  • 550 rooms
  • Arranged over 4 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*

Pets

  • Pets allowed (dogs only)*
  • Specific rooms only, restrictions apply*
  • 1 per room (up to 22 lbs)
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible parking on site
  • Onsite parking includes off-street options

Other information

  • Smoke-free property
* See small print for additional details or extra charges

At the property

Taking the kids?

  • In-room childcare (surcharge)

Food and drink

  • Free buffet breakfast daily
  • 7 restaurants
  • 3 bars/lounges
  • 2 swim-up bars
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • 24-hour room service

Things to do

  • Basketball on site
  • Miniature golf on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Playground on site
  • Sailing on site
  • Surfing/boogie boarding on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Parasailing nearby
  • Rafting nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Working away

  • Business center
  • Conference space
  • Conference space size (feet) - 10710
  • Conference space size (meters) - 995
  • One meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Number of buildings/towers - 9
  • Year Built - 2008
  • Elevator
  • ATM/banking
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service

Things to enjoy

  • In-room massage available
  • Balcony or patio

Freshen up

  • Private bathroom
  • Bidet
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch LCD TV
  • Cable TV channels
  • IPod docking station
  • MP3 docking station

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • Buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Rowing/canoeing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball
  • Access to 18-hole golf course
  • 1 round of golf during stay for guests ages 18 years old and older
  • Golf green fees

Lessons/classes/games
  • Dancing
  • Water fitness

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances

Not included
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services

Spa

Now Spa by Pevonia has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy.

Dining

Carnival Buffet - This beachfront buffet restaurant serves lunch and dinner. A children's menu is available.

Capers Rest. (Italian) - This fine-dining restaurant serves dinner only.

CinCin Rest (Adults only) - This fine-dining restaurant serves dinner only.

Mercure Rest (French) - This fine-dining restaurant serves dinner only.

Tamarindo Rest (Mexican) - This fine-dining restaurant serves dinner only.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis courts -
  • Sauna
  • Spa tub
  • Steam room
  • Tennis on site
  • Basketball on site
  • Miniature golf on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Playground on site
  • Sailing on site
  • Surfing/boogie boarding on site
  • Volleyball on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Parasailing nearby
  • Rafting nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Small print

Also known as

  • Now Jade All Inclusive
  • Now Jade Riviera Cancun Resort Spa
  • Now Jade Riviera Cancun Resort Spa All Inclusive
  • Now Jade Riviera Cancun Resort Spa Optional All Inclusive
  • Now Jade Riviera Cancun Resort And Spa
  • Now Jade Riviera Cancun Resort All Inclusive Puerto Morelos
  • Now Jade Riviera Cancun Hotel Puerto Morelos

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of USD 65 per pet, per night

Service animals exempt from fees

Policies

Access to the nearby Gran Coral Riviera Maya Golf course is included in the room rate. Transportation to the golf course is not provided.
The Kids Club, included in the room rate, is available from 9 AM to 10 PM. Parents may not leave the hotel premises while their children are in the Kids Club. In-room babysitters are available if guests intend to leave the premises (surcharge applies; must be requested in advance).

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For details on pet restrictions and to request pet-friendly rooms, contact the property at the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and debit cards. Cash is not accepted. 

Mandatory fees

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Now Jade Riviera Cancun Resort & Spa - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there are 3 outdoor pools and a children's pool.
  • Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 22 lbs per pet. There's a charge of USD 65 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
  • You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out are available.
  • Yes, there are 7 onsite restaurants, featuring beachfront dining and ocean views. Nearby restaurants include My Little Italy (2.7 mi), Tacos.Com (2.7 mi), and Richard's Bistro (2.7 mi).
  • Have fun with onsite activities like kayaking, sailing, and surfing and improve your game at the onsite tennis courts. Additional recreation onsite includes basketball, volleyball, and yoga. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 3 outdoor swimming pools. Now Jade Riviera Cancun Resort & Spa - All Inclusive also has 2 swim-up bars, a nightclub, and a private beach, as well as a sauna, a steam room, and a garden.
8.4.Very good.
  • 10.0.Exceptional

    Amazing resort! I highly recommend booking preferred! The ocean is clean and Private and the pools are heated! Restaurants are amazing

    Renee, 2 night trip, Feb 6, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Very clean, and pretty good food. The staff was very accommodating.

    Brontay, 4 night trip with friends, Dec 12, 2020

    Verified Expedia guest review

  • 8.0.Very good

    Very nice looking property with good food served at their dinner restaurants .

    2 night romance trip, Nov 21, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Doesn’t disappoint!

    The hotel was amazing. Super clean. The view we had in our room was breathtaking. We had a jacuzzi on the balcony. The staff was so friendly. The breakfast was good. The dinner at the restaurants were also good. I would love to stay here again.

    Amy, 2 night trip, Oct 20, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Will be returning soon.

    Now Jade was EVERYTHING we anticipated PLUS MORE.

    4 night trip, Sep 28, 2020

    Verified Hotels.com guest review

  • 6.0.Good

    Food and the staff at the restaurants were very good. “Preferred Member” privilege was pretty much nonexistent. At the hotels we usually go, the “welcome gift” means a champagne and fruit basket, but Now Jade gave us a mini Pringles... and tiny bottles of liquors. Housekeeping staff keep forgetting to replenish certain things everyday such as coffee and towels, so we had to call them every single day for missing items. Not the best experience. We had the similar lame experience at Dream (the same hotel group). We came to the conclusion that this hotel group offers just mediocre service overall.

    Kay, 4 night family trip, Aug 27, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Todas las amenidades son muy buenas. Me gustó mucho la habitación pues es amplia y cómoda, la comida de desayuno y cómoda muy variada. Para la cena las opciones abiertas fueron muy buenas. Las piscinas muy lindas, cuidadas y con buen servicio de bebidas (snacks no fueron de mi gusto). Todo el personal siempre muy amable y atento a solicitudes. Muchas gracias.

    Miguel, 1 night trip with friends, Aug 21, 2020

    Verified Expedia guest review

  • 8.0.Very good

    Excellent Resort with some Caveats

    Lovely resort. Beautiful infinity pools with views of the ocean. Nice beach - not rocky as some have suggested but next door to a marina. Available snorkeling to see lots of fish about 50+ yards from shore. However, pipe close to shore spewing brownish water was questionable. When we were there, the Spice restaurant was closed for renovations. Also, most of the main family pool was empty and closed due to repairs for the first 3 days of our trip and the sports bar "Scores", the restaurant "Castaways", the gym, and all water sports (i.e., kayaking, snorkeling, etc.) were closed due to the pandemic. No notice, mention, apology or accommodation was made by NJ for this lack of advertised amenities. Questionable what you actually receive for preferred status except for access to preferred lounge. Pool activities and games are minimal with the same activities repeated over and over again -- mostly water aerobics and water dancing. Nonetheless, the staff is very friendly and accommodating. Rooms are large, clean and comfortable. Our front view suit disappointingly had views of the roofs of NJ's other buildings besides the ocean and the 3+ foot wall around our balcony prevented any view of the ocean when seated on the lounge chairs. The food is good to excellent with the exception of the run-of-the mill buffet restaurant "Carnival". Besides these flaws, we still had a great time and would definitely would go back.

    5 night trip, Aug 13, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Now jade was very nice. The property was kept very clean, the staff were very friendly and attentive and the food was good. I recommend water shoes for the beach as it was a little rocky in the water. The restaurants are not all open on the same day as the hotel is not operating a full capacity but they do alternate so you do get the opportunity to try them all.

    Melanie, 5 night family trip, Aug 12, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    I wish the buffet offered more for dinners. It was opened very other night with Asian food only Otherwise, our stay was great!

    Monika, 7 night family trip, Aug 10, 2020

    Verified Expedia guest review

See all 295 reviews