Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Close
Skip to main content.
All properties in Puerto Aventuras, Quintana Roo, Mexico
1 room, 2 adults

Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive, Puerto Aventuras, Mexico

4.5-star4.5 stars
Carretera Cancun-Chetumal KM 72, Riviera Maya, Puerto Aventuras, QROO, 77710, Mexico

Puerto Aventuras beachfront property with free water park and spa
  • Free buffet breakfast, free WiFi, and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
Service
Fantastic service
Vibe
Awesome vibe
Food
Delicious food
Room
Great room

Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive, Puerto Aventuras, Mexico

from NZ$479
  • Deluxe Platinum Sky Terrace, one king bed
  • Deluxe Gold, two double beds
  • Deluxe Diamond, one king bed
  • Deluxe Gold king bed
  • Rock Suite Platinum
  • Rock Royalty Level - Deluxe platinum, 1 king bed
  • Deluxe Gold king bed PURE allergy-friendly

What’s around Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive, Puerto Aventuras, Mexico

Landmarks

  • On a private beach
  • Kantenah Lagoon - 10 min walk
  • Dolphinaris Riviera Maya Park - 27 min walk
  • Puerto Aventuras Golf Club - 28 min walk
  • Puerto Aventuras Marina - 35 min walk
  • CEDAM Museum - 36 min walk
  • Oasis Beach - 40 min walk
  • Ecopark Kantun Chi - 3.1 mi / 5 km

Getting around

  • Cancun Intl. Airport (CUN) - 67 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Size

  • 577 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-5:30 AM
  • Check-out time is noon
Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free valet parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
  • Caters to adults only
* See small print for additional details or extra charges

At the property

Food and drink
  • Free buffet breakfast daily
  • 9 restaurants
  • 7 bars/lounges
  • 2 coffee shops/cafés
  • Swim-up bar
  • 24-hour room service
Things to do
  • Fitness classes on site
  • Basketball on site
  • Golf lessons on site
  • Miniature golf on site
  • Pilates classes on site
  • Tennis lessons on site
  • Volleyball on site
  • Golfing nearby
Working away
  • Business center
  • Meeting rooms
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Turndown service
Things to enjoy
  • Private spa tub
  • Balcony
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Designer toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Snorkeling

Land activities
  • Bicycling
  • Tennis

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances

Not included
  • Golf green fees
  • Motorized water sports
  • Scuba-diving excursions
  • Spa/beauty facilities and services

Spa

Rock Spa has 50 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Toro - This restaurant specializes in international cuisine and serves lunch and dinner.

Ciao - This restaurant specializes in Italian cuisine and serves breakfast and dinner.

Le Petit Cochon - This restaurant specializes in French cuisine and serves dinner only.

Los Gallos - This restaurant specializes in Mexican cuisine.

Dive - This poolside bar serves light fare only.

Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive, Puerto Aventuras, Mexico’s small print

Also known as

  • Hard Rock Hotel Riviera Maya Adults Solidaridad
  • Hard Rock Riviera Maya Adults Only
  • Hard Rock Riviera Maya Adults Only Puerto Aventuras
  • Hard Rock Hotel Riviera Maya Adults
  • Hard Rock Hotel Riviera Maya Adults Puerto Aventuras
  • Hard Rock Hotel Riviera Maya Adults All Inclusive
  • Hard Rock Hotel Riviera Maya Adults Only All Inclusive
  • Hard Rock Riviera Maya Adults

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests under 18 years old are not allowed in the spa.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Airport shuttle service is offered for an extra charge of USD 90.00 per room (roundtrip)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive, Puerto Aventuras, Mexico

  • Does Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive offer free cancellation for a full refund?
    Yes, Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive?
    Yes, there's free self and valet parking.
  • Is there a pool at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive?
    Yes, there are 3 outdoor pools.
  • Are pets allowed at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive?
    You can check in from 3:00 PM to 5:30 AM. Check-out time is noon.
  • Are there restaurants at or near Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive?
    Yes, there are 9 onsite restaurants.
  • Is airport shuttle service offered by Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive?
    Yes, an airport shuttle is available. The charge is USD 90.00 per room roundtrip.

Recent reviews

Fabulous 8.8 From 94 reviews

Exceptional 10.0
Las Vegas-vibe with ocean views.
Having stayed at other all-inclusive resorts, The Hard Rock is more reminiscent of a Las Vegas hotel experience than a “typical” AI resort. The grounds are immaculate and the service is fantastic. If you’re looking for a place to have an elevated experience in a festive atmosphere, this place is it.
Tyler, us1 night trip with friends
Exceptional 10.0
A hotel with something for everyone
Amazing resort style hotel. It’s massive - there’s golf carts to take you around. We stayed at the adults only “Heaven” side which was great for us. You don’t notice how much more peaceful it is child free until you enter the Hacienda side. Adults can freely move between both. Water park and skate / bike park are amazing pros for a hotel. Water park has some good flumes for all ages. Big pools, secluded pools and lagoon style beach fronts all available. Equally if you like entertainment or just to chill you’ll find it at one of the many options. Food choice is great. We are a la carte every night. Our favourite was Le Petite Cochon French restaurant but Ciao and Toro were great too. Hard Rock Rewards have a good range of trips. We did the Tulum Express which was good value but don’t think I’d have been as happy if I’d travelled all the way from Cancun as you get less than 2 hours total in the park. The clues in the tour name. Rooms were great. Very clean. Options for room service. Great tv package. We had a balcony with hammock and roof top with jacuzzi which was unreal. Spider monkeys, iguanas and raccoons room around the hotel bit cause no harm to guests.
Craig, gb5 night romance trip
Exceptional 10.0
Excellent service, food, entertainment during day and strong drinks.
William, us1 night romance trip
Poor 2.0
FRAUD!! STOLEN CREDIT CARD INFO
GIFT SHOP INSIDE HOTEL STOLE OUR CREDIT CARD NUMBER AND COMMITTED FRAUD. HOTEL WILL NOT ACCEPT RESPONSIBILITY. TOLD US WE NEEDED TO CONTACT THE GIFT SHOP MANAGEMENT
Michael, usRomance trip
Poor 2.0
Disappointed
I dont usually stay in all inclusive hotels, and the Hard Rock hotel convinced my of why this is a terrible idea. The food is horrible, the alcohol used in the drinks is low class, the cups are plastic and dirty. I stayed in a platinum suite, which cost over 1,000 for that price, please go stay in a nicer hotel in the mayakoba area, so that you can have a real beach, great service, and great food.
us1 night trip with friends
Fair 4.0
Poor choice for a Mexican Beach Vacation
I am not sure why there are so many 5 star reviews. Let me begin by saying that I have never written and bad review on hotels.com and that my perspective is from someone who is used to staying in nice hotels for vacations (rosewood, four seasons, etc), and good hotels for business (typically marriott). If you are looking for a true mexican beach experience do not stay here. The beach is non-existent (it is a little man made lagoon). The food is borderline un-edible, and unless you specifically ask for a name brand alcohol, the drinks are terrible. I was staying in the platinum suite, which is probably the nicest room they have, but for the price, it was a complete disappointment. I actually left my friends at the Hard Rock after a few days to go stay at the Rosewood Mayakoba, where the service, food, ambiance, and beach are world class. If you are used to all-inclusive type hotels, then I would probably recommend you find one in Cancun, as this hotel is def not worth what you pay for it. Yes, this hotel is loud. Me and my friends were very loud. But, you should expect this from the Hard Rock hotel. The only positive thing I can comment on is that club Heaven in the hotel was a lot of fun.
us2 night trip with friends

Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive, Puerto Aventuras, Mexico

Is the description of this property not correct? Tell us