Oumpalace Hotel & SPA

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Overview of Oumpalace Hotel & SPA

Oumpalace Hotel & SPA

4.0 star property
4-star Casablanca hotel with full-service spa, connected to a shopping center

7.2/10 Good

99 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Airport transfer
  • Air conditioning
  • Bathtub
  • Laundry facilities
Map
12 Rue Kamal Mohamed, Casablanca, 20000
Main amenities
  • Daily housekeeping
  • 2 restaurants
  • Full-service spa
  • Breakfast available
  • Sauna
  • Steam room
  • 24-hour room service
  • 3 coffee shops/cafes
  • Massage/treatment rooms
  • 24-hour business center
  • Conference center
  • Business center
For families
  • Children stay free
  • Daily housekeeping
  • Laundry facilities
  • Blackout drapes/curtains
  • Free grocery shopping service
  • Elevator
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Casablanca City Center
  • Hassan II Mosque - 9 min drive
  • Ain Diab Beach - 20 min drive
  • Morocco Mall - 27 min drive

Getting around

  • Mohammed V Airport (CMN) - 46 min drive
  • Casablanca Mers Sultan Station - 6 min drive
  • Casablanca Facultes Station - 9 min drive
  • Casa Voyageurs Station - 11 min drive
  • Marche Central Station - 4 min walk
  • Mohamed Diouri Station - 10 min walk
  • Place Nations Unies Station - 10 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

About this property

Oumpalace Hotel & SPA

Oumpalace Hotel & SPA offers an airport shuttle (available 24 hours) for EUR 30 per vehicle one-way. You can visit the spa to be pampered with deep-tissue massages, body wraps, or aromatherapy, and Le RIF, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this upscale hotel include 3 coffee shops/cafes, a sauna, and a steam room. Fellow travelers say good things about the helpful staff and breakfast. The property is just a short walk to public transportation: Marche Central Station is 4 minutes and Mohamed Diouri Station is 10 minutes.

Languages

Arabic, English, French, German, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 112 rooms
  • Arranged over 10 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - midnight
  • Express check-in/out
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 3 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Free onsite extended parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited

Transfers

  • Airport shuttle on request (available 24 hours)*

Offsite

  • Area shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10:30 AM
  • 2 restaurants
  • 3 coffee shops
  • Coffee/tea in a common area
  • Barbecue grills
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free
  • Children's menu

What to do

  • Use of nearby fitness center

Working away

  • 24-hour business center
  • 3 meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free grocery shopping service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2007
  • Safe-deposit box at front desk
  • Television in common areas
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Languages

  • Arabic
  • English
  • French
  • German
  • Italian
  • Spanish

Room amenities

Be entertained

  • 32-inch plasma TV
  • Satellite TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom (not in room)
  • Deep soaking bathtub
  • Shower/tub combination
  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

The onsite spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with hot springs/mineral springs, a mud bath, a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

Le RIF - This buffet restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open 24 hours.
Montreux - This restaurant specializes in Mediterranean cuisine and serves lunch, dinner, and light fare. A children's menu is available. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 1.83 per person, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 11 per person (approximately)
  • Airport shuttle service is offered for an extra charge of EUR 30 per vehicle (one-way)
  • Area shuttle service is offered for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Policies

Guests can rest easy knowing there's a smoke detector on site.

This property accepts credit cards. Cash is not accepted.

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.

Also known as

Oum Hotel
Oum Palace
Oum Palace Casablanca
Oum Palace Hotel
Oum Palace Hotel Casablanca
Oum Palace Hotel Spa
Oum Palace Hotel Spa
Oumpalace Hotel & SPA Hotel
Oumpalace Hotel & SPA Casablanca
Oumpalace Hotel & SPA Hotel Casablanca

Frequently asked questions

Overall score and ratings

7.2

Good

7.5/10

Cleanliness

7.5/10

Staff & service

8.2/10

Amenities

6.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Exceptional

Very helpful, wonderful staff. Clean, quiet rooms.
Lillian, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Quick, efficient, clean, friendly and courteous staff.
Vernon, 1-night business trip
Verified Expedia guest review

10/10 Exceptional

Pleasant stay
We had an overnight stay in Casablanca. We didn’t need anything too fancy for our stay. This hotel was perfect. It was modern with a good location and friendly staff. Based in central Casablanca and not far from the train station. If visiting Casablanca and needing to use a taxi use the Petit Taxis (they are red) and ask for the metre / counter. It cost us 10dirhams to return to the station whereas we paid 70 dirhams to get to the hotel.
Rajeshwari, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Will be better
I think this hotel is just a few months from being very good - but the work was not quite finished, so there were some smell issues, bug issues - I feel like in 3-4 months they will have it all figured out…
2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The property was close to train station
Jibreel, 1-night trip
Verified Expedia guest review

10/10 Exceptional

It was close to train station. It was also close to pizza hut and other local restaurants
Jibreel, 1-night trip
Verified Expedia guest review

6/10 Good

Good in Géneral but not perfect as 4 Stars services !! arriving at the hotel after a long trip, with 2 small kids .The receiption was not professional( both of the two girls no welcoming or smile , any more :-) no public relations come cross rude loud .We were very tired from the trip and wanted to be able to check-in, drop our bags, shower and rest . Unfortunately when we arrived the unwelcoming lady at the front desk told us that there is no reservation under my name,at this point I was irritated. thanks god the general manager comes and fixed the issue but on the other way we got More extra charges for 2 small child ( infant included ) because There are not on my reservation doc ( which is right because off the expedia app issues , but on the otherside , every familly knows that we do not paid for child under 4 ans ( even in 5 stars hotels ressorts :-) , talking by experience , on the positive side the general manager was so freindly and very respectful and take care of our reservation and took the time to fix every thg no coffee or tea capsules and even no bottle of water was not placed in the room as expected I understand that the hotel needs to make money from everything and anything but this is a very unprofessional way to pay 600 DH for a shower hhh ( not a SPA )my wife and i was very disapointed , obviously not expected from a 4 stars hotel, On the positive side, the room was clean,all stuff except the both girls at reception was so freindly and very welcoming.
Youssef, 2-night family trip
Verified Expedia guest review

4/10 Fair

SBDUL-SALAM, 1-night trip
Verified Expedia guest review

6/10 Good

Shower floor was filthy and the room smelled bad. Comfy bed and good location
1-night trip
Verified Expedia guest review

10/10 Exceptional

Lovely place
Amazing place and clean, staff was extremely friendly and attentive. Close to everything.
Su, 3-night trip
Verified Hotels.com guest review