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Cleveland Thermal Motel

Photo gallery for Cleveland Thermal Motel

Outdoor pool
Outdoor pool
Outdoor pool
Outdoor pool
Three Bedroom Apartment | Desk, iron/ironing board, cots/infant beds, free WiFi

Overview of Cleveland Thermal Motel

Cleveland Thermal Motel

3-star property
3-star Rotorua motel with outdoor pool

8.8/10 Fabulous

338 verified guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Kitchen
  • Non-smoking
  • Air conditioning
The price is NZ$162
Price available on 26/02/2023
113-119 Lake Road, Rotorua, Bay of Plenty, 3010

Room options

About this area

What's nearby

  • In Koutu

Getting around

  • Rotorua (ROT-Rotorua Regional) - 16 min drive


  • Terrace kitchen - 14 min walk
  • Picnic Cafe - 17 min walk
  • Brew - 17 min walk
  • Atticus Finch - 17 min walk
  • Indian Star - 18 min walk

About this property

Cleveland Thermal Motel

Enjoy your visit to Rotorua with a stay at Cleveland Thermal Motel. Guests can take a morning swim in at the outdoor pool, and the hot tub makes for a relaxing end to the day. A terrace and a garden are offered, and in-room conveniences include fridges and microwaves. The pool and helpful staff get good marks from fellow travellers.


English, Hindi, Indonesian, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected


Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Masks available
Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 31 rooms
  • Arranged over 2 floors


  • Check-in time from 2 PM until 8 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 8 AM - 8 PM
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Pets not allowed
  • Service animals welcome


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free on-site self-parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast each morning (surcharge)
  • BBQs

Travelling with children

  • Playground

What to do

  • Hot springs


  • Front desk (limited hours)
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage


  • 4 buildings/towers
  • Garden
  • Picnic area
  • Terrace
  • An outdoor pool
  • Hot tub


  • English
  • Hindi
  • Indonesian
  • Malay

Room amenities

Be entertained

  • 42-inch flat-screen TV
  • Digital TV channels

Home comfort

  • Heating (climate-controlled) and air conditioning
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Cot/infant bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Fridge
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishes and utensils


  • Daily housekeeping
  • Local maps

Special features


There are 2 hot springs open between 7:00 AM and 9:00 PM.

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of NZD 15 for adults and NZD 15 for children (approximately)
  • Late check-in between 8:00 PM and 10:00 PM can be arranged for an extra charge of NZD 30
  • Credit card charges are subject to an extra charge of 2.00 per cent

Children & extra beds

  • Cots/infant beds are available for NZD 15 per day
  • Guests must contact this property in advance to reserve cots/infant beds

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 10:00 PM
  • Hot springs access available from 7:00 AM to 9:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.


This property does not have lifts.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and debit cards. Cash is not accepted.

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

Cleveland Thermal Motel Rotorua
Econo Lodge Cleveland Hotel
Econo Lodge Cleveland Hotel Rotorua
Econo Lodge Cleveland Rotorua
Cleveland Hotel Rotorua
Cleveland Motel Rotorua
Cleveland Thermal Resort Rotorua
Cleveland Thermal Rotorua
Cleveland Thermal Resort
Cleveland Thermal Motel Motel
Cleveland Thermal Motel Rotorua
Cleveland Thermal Motel Motel Rotorua

Frequently asked questions

Does Cleveland Thermal Motel offer free cancellation for a full refund?
Yes, Cleveland Thermal Motel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Cleveland Thermal Motel?
As of 29 January 2023, prices found for a 1-night stay for 2 adults at Cleveland Thermal Motel on 26 February 2023 start from NZ$162, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Cleveland Thermal Motel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Cleveland Thermal Motel?
Yes, there's an outdoor pool. Guests have pool access from 7:00 AM to 10:00 PM.
Are pets allowed at Cleveland Thermal Motel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Cleveland Thermal Motel?
Yes, there's free self parking.
What are the check-in and check-out times at Cleveland Thermal Motel?
You can check in from 2 PM - 8 PM. Check-out time is 10 AM. Contactless social distancing and check-out are available.
What is there to do at Cleveland Thermal Motel and nearby?
On-site recreation at Cleveland Thermal Motel includes hot springs. Enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor pool. Cleveland Thermal Motel also has a picnic area and a garden.
Are there restaurants at or near Cleveland Thermal Motel?
Yes. Nearby restaurants include Terrace kitchen (14-min walk).
Does Cleveland Thermal Motel have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes a coffee maker, cookware and a fridge.
What's the area around Cleveland Thermal Motel like?
Cleveland Thermal Motel is a short 9-minute walk from Rotorua Hospital and 17 minutes' walk from Eat Street. Travellers say that this motel is in a good location.







Staff & service




Property conditions & facilities




6/10 Good

G, 1-night business trip
Verified guest review

10/10 Exceptional

warm and quiet
I stayed with my children - the location cannot be beaten with town and tourist attractions close. The units are warm and the bathrooms / kitchen modern and clean/ The beds are comfortable. We liked the fact the grounds are large so there were no problems with road noise. The pool was used by my children every day. The units are small but as a base you don't need large . We would return !
Nicola, 3-night family trip
Verified guest review

10/10 Exceptional

Rooms had cobwebs, but apart from that it is an Excellent property
Deepak, 2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

John, 2-night trip
Verified guest review

6/10 Good

Only gripe is there was ants all over the kitchen and bedding Otherwise everything else was good
Shogun, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Reana, 1-night trip
Verified guest review

10/10 Exceptional

This property is perfect for kids with swings, slide and big trampolines. Plus there is also a good sized heated pool and 2 indoor hot tubs. The owners are the best, very friendly and accommodating. Also plenty of parking and the rooms are clean, tify and beds comfortable.
Andrew, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Always a great time away, close to towns and attractions! See you again soon!!
Richard, 2-night family trip
Verified Wotif guest review

8/10 Very good

Love the mineral pools and the close access to the city. The motel has been refurbished in the inside and the minder was a very lovely lady who gave us good recommendation for food places.
Emily, 2-night family trip
Verified Expedia guest review

2/10 Poor

We arrived at 5pm, and quickly unpacked our gear. After going out to do an activity and arriving back the food we had unpacked was riddled with ants. The room guide in the room warned about ants in the summer months and included fly spray. Not a single can od fly spray was to be found. After spreading the ants further into the room while removing all food outside. I rang and also emailed the motel to which they turned a blind eye too and didnt give any rats. Also on check in i asked if the room was a downstairs unit and also accessible, the room is far from accessible as it has stairs. So $360 which is overrated room price for this accommodation gives absolutely crapness
Kerry, 1-night family trip
Verified Wotif guest review