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All properties in Playa del Carmen, Quintana Roo, Mexico

Grand Riviera Princess All Suites Resort & Spa All Inclusive

All-inclusive beachfront property with water park, near Grand Coral Golf Riviera Maya

  • Free buffet breakfast and free WiFi
From
NZ$267

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8.0.Very good.
  • It was amazing! Clean rooms and free drinks every day, very nice, I loved the food and…

    Feb 25, 2021

  • I love to stay at the Grand Riviera Princess, Its hard to really rate this place this…

    Feb 1, 2021

See all 1,563 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Convenient
Transport options
  • Free WiFi
  • Pool
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 674 guestrooms
  • Daily housekeeping
  • On the beach
  • 9 restaurants and 9 bars/lounges
  • Full-service spa
  • 12 outdoor pools

Feel at home

  • Children's pool
  • Children's club
  • Playground on site
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club (free)

What’s around

  • On the beach
  • El Camaleon Mayakoba Golf Course - 43 min walk
  • Punta Esmeralda Beach - 3.1 mi / 5 km
  • Quinta Avenida - 4.9 mi / 7.8 km
  • Mamitas Beach Club - 5.9 mi / 9.4 km
  • Playa del Carmen Main Beach - 5.9 mi / 9.5 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe Room, Garden View
  • Deluxe Room, Pool Access (Pool View)
  • Suite (with 2 Jacuzzies)
  • Suite With Jacuzzi and Outdoor Shower
  • Room
  • Family Room

Location

  • On the beach
  • El Camaleon Mayakoba Golf Course - 43 min walk
  • Punta Esmeralda Beach - 3.1 mi / 5 km

What’s around

Landmarks

  • On the beach
  • El Camaleon Mayakoba Golf Course - 43 min walk
  • Punta Esmeralda Beach - 3.1 mi / 5 km
  • Quinta Avenida - 4.9 mi / 7.8 km
  • Mamitas Beach Club - 5.9 mi / 9.4 km
  • Playa del Carmen Main Beach - 5.9 mi / 9.5 km
  • Grand Coral Golf Riviera Maya - 2.7 mi / 4.4 km
  • Tres Rios Ecopark - 3.5 mi / 5.7 km
  • Plaza Las Americas - 5.6 mi / 9 km
  • Maroma Beach - 7.2 mi / 11.6 km
  • Playa del Carmen Maritime Terminal - 7.3 mi / 11.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 47 min drive

At a glance

Size

  • 674 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-10:00 PM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)
  • Babysitting/childcare*
  • Free children's club (ages 4 - 12)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible parking on site
* See small print for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)

Food and drink

  • Free buffet breakfast daily
  • 9 restaurants
  • 9 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • Room service
  • Coffee/tea in a common area
  • Barbecue grills

Things to do

  • Fitness classes on site
  • Basketball on site
  • Motor boating on site
  • Playground on site
  • Rowing or canoeing on site
  • Snorkeling on site
  • Tennis lessons on site
  • Volleyball on site
  • Scuba diving nearby

Working away

  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 5425
  • Conference space size (meters) - 504

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Year Built - 2007
  • Elevator
  • ATM/banking
  • Designated smoking areas
  • Rooftop terrace
  • Garden

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages Spoken

  • English
  • French
  • German
  • Russian
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Turndown service

Things to enjoy

  • Private spa tub
  • Separate sitting area
  • Balcony

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer

Be entertained

  • 30-inch plasma TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Access to onsite clubs
  • Onsite live performances

Not included
  • Motorized water sports
  • Surcharge for premium food items
  • Room service
  • Childcare
  • Spa/beauty facilities and services

Spa

Spa Princess has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

The spa is open daily.

Dining

Buffet Verde - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

La Vaquería - This theme restaurant specializes in local and international cuisine and serves dinner only. Reservations are required. Open daily.

Mamma Mia - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

La Fondue - This theme restaurant serves dinner only. Reservations are required. Open daily.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Outdoor tennis courts -
  • Sauna
  • Spa tub
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Basketball on site
  • Motor boating on site
  • Playground on site
  • Rowing or canoeing on site
  • Snorkeling on site
  • Tennis lessons on site
  • Volleyball on site
  • Water park access (surcharge)

Nearby

  • Scuba diving nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Small print

Also known as

  • Grand Riviera Princess All Suites All Inclusive Playa del Carmen
  • Riviera Princess Suites Inclu
  • Grand Riviera Princess All Suites Resort Spa All Inclusive

Optional extras

Late check-out can be arranged for an extra charge of USD 32 (subject to availability)

Babysitting/childcare is available for an extra charge

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Grand Riviera Princess All Suites Resort & Spa All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there are 12 outdoor pools and a children's pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3 PM - 10:00 PM. Check-out time is noon. Late check-out is available for a charge of USD 32 (subject to availability). Express check-in and check-out are available.
  • Yes, there are 9 onsite restaurants, featuring international cuisine. Nearby restaurants include El Puerto (2.5 mi), Casa del Lago (2.6 mi), and Fonda Argentina (2.9 mi).
  • Have fun with onsite activities like rowing, snorkeling, and volleyball and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics , basketball, and volleyball. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 12 outdoor swimming pools. Grand Riviera Princess All Suites Resort & Spa All Inclusive also has 9 bars, a nightclub, and a water park, as well as a sauna, a steam room, and an arcade.
8.0.Very good.
  • 8.0.Very good

    Service was top notch. Everyone was kind and caring. The resort was clean and We felt very comfortable being there.

    Christine, 6 night trip, Dec 27, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Service was excellent, they took care of your every need and did it willingly. Would definitely recommend this place for anyone. The entire trip went smoothly from the time we boarded the plane until we got back home.

    Barb, 6 night family trip, Nov 22, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    The attentiveness of each staff member was like no other, it was their honest pleasure to assist you. All the A la Carte restaurants were outstanding the food and the service were exquisite. Only feedback is the pressure to attend vacation package rentals, for those who have done it before you know what to expect but for others it can be intimidating and almost uncomfortable.

    Falcon, 6 night family trip, Nov 11, 2020

    Verified Expedia guest review

  • 6.0.Good

    Food was excellent, due to recent hurricanes the property was in poor condition and most of the facilities were closed due to this and the Covid situation. The hotel was kept very clean however the noise levels after 10:00pm were very high due to the partying taking place by younger people mainly Mexican guests who stayed for a few days and the hotel security were not prepared to do anything about it.

    Paulc, 15 night romance trip, Nov 6, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Our 3rd time there and it always exceeds our expectations

    6 night family trip, Mar 20, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Loved it all except the toilets backed up a couple of times.

    Ken, 6 night family trip, Mar 20, 2020

    Verified Expedia guest review

  • 8.0.Very good

    It wasn't clean. I have pictures of garbage in the stairwells & hallways, there were disgusting stains on our sheets. The food was just ok. The steakhouse was way better than the buffets. The staff was very kind. The bands at the outdoor bar were INCREDIBLE!! The pools were great

    5 night romance trip, Mar 20, 2020

    Verified CheapTickets guest review

  • 10.0.Exceptional

    Everyone who works there is so nice and polite. The resort is beautiful and so clean. There's so many pools you can't even count!

    2 night family trip, Mar 19, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    i liked everything i don't have complain for nothing

    6 night trip, Mar 17, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Property is so beautiful. Tons of things to do. Asian restaurant food was amazing. Thank you!

    4 night romance trip, Mar 17, 2020

    Verified Expedia guest review

See all 1,563 reviews