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Citrus Hotel Cardiff by Compass Hospitality

City-center hotel, steps from Cardiff Motorpoint Arena

  • Free WiFi
From
NZ$108

Image gallery

  • Triple Room - Guest Room
  • Triple Room - Guest Room
  • (Top Floors) Deluxe Twin room with City view - City View
  • Standard Double Room - Bathroom
  • Triple Room - Guest Room
Triple Room - Guest Room. Image 1 of 51.
1 / 51Triple Room - Guest Room
Bute Terrace, Cardiff, CF10 2FE, Wales, United Kingdom
8.0.Very good.
  • Parking is a nightmare for £10 extra…the spaces are ridiculous and it only takes one car…

    Sep 15, 2021

  • Staff very friendly. Hotel clean. Car park east t

    Aug 24, 2021

See all 233 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Shopping
Dining options
Easy parking

The following facilities or services will be unavailable from June 1 2021 to October 1 2021 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
    • Free WiFi
    • Parking available
    • Bathtub
    • Non-smoking

    Property highlights

    Main amenities

    • 81 smoke-free guestrooms
    • Daily housekeeping
    • Breakfast available
    • Self parking
    • 24-hour front desk
    • Coffee/tea in a common area

    For families

    • Private bathroom
    • Television
    • Free toiletries
    • Hydromassage showerhead
    • Daily housekeeping
    • Coffee/tea maker

    What’s around

    • In Cardiff City Centre
    • Cardiff Motorpoint Arena - 1 min walk
    • Cardiff Metropolitan Cathedral of St David - 3 min walk
    • Capitol Shopping Centre - 6 min walk
    • St. David's - 8 min walk
    • St. David's Hall - 8 min walk

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Standard Double Room
    • Standard Twin Room
    • Family Room
    • Triple Room
    • (Top Floors) Deluxe King room with City view
    • (Top Floors) Deluxe Twin room with City view

    What’s around

    Landmarks

    • In Cardiff City Centre
    • Cardiff Motorpoint Arena - 1 min walk
    • Cardiff Metropolitan Cathedral of St David - 3 min walk
    • Capitol Shopping Centre - 6 min walk
    • St. David's - 8 min walk
    • St. David's Hall - 8 min walk
    • St. John the Baptist Church - 8 min walk
    • Cardiff Castle - 11 min walk
    • Principality Stadium - 11 min walk

    Getting around

    • Cardiff International Airport (CWL) - 20 min drive
    • Bristol International Airport (BRS) - 57 min drive
    • Cardiff Queen Street Station - 6 min walk
    • Cardiff Central Station - 7 min walk
    • Cardiff (CFW-Cardiff Train Station) - 7 min walk
    map
    See on map
    Bute Terrace, Cardiff, CF10 2FE, Wales, United Kingdom

    At a glance

    Hotel size

    • This hotel has 81 rooms
    • This hotel is arranged over 8 floors

    Arriving/leaving

    • Check-in time 3:00 PM-midnight
    • Check-out time is 11 AM

    Restrictions related to your trip

    • Check COVID-19 restrictions.

    Special check-in instructions

    Front desk staff will greet guests on arrival.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Children

    • No cribs (infant beds)

    Pets

    • No pets or service animals allowed

    Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

    Parking

    • Secured onsite self parking (GBP 10.00 per day)
    • Onsite parking limited

    Other information

    • Smoke-free property
    *See fees & policies for additional details or extra charges

    In the hotel

    Food and drink

    • Continental breakfast daily (surcharge)
    • Coffee/tea in a common area

    Things to do

    • Bicycle rentals nearby

    Services

    • 24-hour front desk
    • Luggage storage

    Facilities

    • Number of buildings/towers - 1
    • Year Built - 1960
    • Elevator

    Accessibility

    • Accessible bathroom
    • In-room accessibility
    • Grab bar - near toilet

    Languages Spoken

    • English
    • Polish
    • Spanish

    In the room

    Home comforts

    • Coffee/tea maker

    Freshen up

    • Private bathroom
    • Bathtub or shower
    • Free toiletries

    Be entertained

    • Flat-screen TV

    Stay connected

    • Free WiFi
    • Phone

    More

    • Daily housekeeping

    Fees & policies

    Optional extras

    • Continental breakfast is offered for an extra charge of GBP 6.9 for adults and GBP 6.9 for children (approximately)
    • Early check-in can be arranged for an extra charge of GBP 20 (subject to availability)
    • Late check-out can be arranged for an extra charge of GBP 10.00 (subject to availability)

    ParkingPay at property

    • Secured self parking costs GBP 10.00 per day

    Hygiene & cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks and gloves, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    Contactless check-out is available.

    Individually-wrapped food options are available for breakfast.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings.

    Policies

    Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, Union Pay, Eurocard, Barclaycard and debit cards. Cash is not accepted.

    Also known as

    • Big Sleep Cardiff
    • Big Sleep Hotel Cardiff Compass Hospitality
    • Big Sleep Compass Hospitality
    • Citrus Hotel Cardiff by Compass Hospitality Hotel
    • Citrus Hotel Cardiff by Compass Hospitality Cardiff
    • Citrus Hotel Cardiff by Compass Hospitality Hotel Cardiff
    • Citrus Hotel Cardiff Compass Hospitality
    • Big Sleep Hotel Cardiff
    • Big Cardiff Hotel Sleep
    • The Big Sleep Hotel Cardiff, Wales
    • Big Hotel Sleep
    • Citrus Cardiff Compass Hospitality
    • Big Sleep Cardiff Compass Hospitality
    • The Big Sleep Hotel Cardiff By Compass Hospitality Wales

    *See fees & policies for additional details or extra charges

    FAQs

    • Yes, Citrus Hotel Cardiff by Compass Hospitality does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes. Self parking costs GBP 10.00 per day. Parking spots may be limited.
    • Sorry, pets and service animals aren't allowed.
    • You can check in from 3 PM - midnight. There's a charge of GBP 20 for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge of GBP 10.00 (subject to availability). Contactless check-out is available.
    • Yes. Nearby restaurants include Signor Valentino (3-min walk), Madeira Restaurant (4-min walk), and Chapel 1877 (4-min walk).
    • Have fun during the warmer months with activities nearby such as cycling.
    8.0.Very good.
    • 10.0.Exceptional

      Nice stay, great receptionists

      Really Friendly staff. 2 females on the 2nd August (sorry didn’t get their names) I’d broken my ankle that morning so we asked to change to a room with a walk-in shower. They changed our room happily and brought ice to the room for my ankle. Extra pillows were provided, along with extra toilet roll. They couldn’t have been more helpful.

      Natalie, 1 night trip with friends, Aug 2, 2021

      Verified Hotels.com guest review

    • 4.0.Fair

      Reception staff very friendly the room was clean ad a good size. However the room was uncomfortably hot i tried to phone down to Reception but the clip on the wire that connected the phone handset to the base was broken so the phone didnt work. I went down to Reception to find out how to turn the heat off but i was told that it couldn't be turned off being on the 6th there were no openable windows a fan was brought to the room but it just circulated the hot air. I was offered a refund and the receptionist was very apologetic and helpful suggesting a nearby hotel that had aircon which luckily had a room available that i could book.

      Dee, 1 night trip, Jul 23, 2021

      Verified Hotels.com guest review

    • 4.0.Fair

      Unpleasant

      It was a boiling hot day with no air conditioning and when we asked if we could move down lower cooler room, it was refused, we were given 6 fans for the room which only blew hot air around the room and made it stuffy and uncomfortable

      Tyler, 1 night trip, Jul 22, 2021

      Verified Hotels.com guest review

    • 6.0.Good

      Unbearably 🔥 hot but great customer service.

      The hotel is good but totally unprepared for hot weather. There was no air-conditioning so the rooms were like saunas. There was a small fan in the room but it just swirled the hot air around as the windows won't open. The young female staff member was very accommodating. She swapped our rooms and brought ice bowls to put by the fans but she was fighting a losing battle with the heat. Eventually we couldn't stand it any more. We had to get out of the rooms it was unbearably boiling . She was very apologetic and arranged a full refund. We managed to book 2 rooms at a nearby hotel that had aircon which was lucky . I feel the hotel company cut corners to save money by not installing the air-conditioning. I imagine quite a lot of people have had to be refunded over the past couple of weeks. You have a great staff member there who did everything possible with a friendly tone and a smile on her face. So for that reason I am still leaving a positive review.

      James, 1 night family trip, Jul 22, 2021

      Verified Hotels.com guest review

    • 8.0.Very good

      The lack of aircon sadly meant even with 2 fans going the room was unbearably hot - had it not been during the hottest week of the year so far then the stay would probably have been more enjoyable as the room itself was really spacious & the location was good

      Ross, 1 night trip, Jul 19, 2021

      Verified Hotels.com guest review

    • 8.0.Very good

      Stayed here quite a few times but this time to hot to handle with no windows to open

      Elvira Gail, 2 night trip with friends, Jul 16, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Recommended

      Great place

      Adam, 1 night business trip, Jul 16, 2021

      Verified Hotels.com guest review

    • 8.0.Very good

      Good value!

      Excellent location. Easy to get to and easy to leave the city too. We had the king size room which was on the top floor! Room was lovely, great size and came with hairdryer and ironing board with an iron. Only down fall being there is no air con. There was a fan left in the room but this just circulated the warm heat. Found it very stuffy during the night as a result.

      Bethan, 2 night trip, Jul 15, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Lovely staff

      Lovely hotel the staff was amazingly helpful the room was extremely hot it did have 2 fans in but was a little unbearable at times maybe it was just our room our son came for the last 2 days & his room wasnt as hot still a lovely experience thank you

      Allison, 2 night trip, Jun 21, 2021

      Verified Hotels.com guest review

    • 8.0.Very good

      Pleasant stay

      Stayed for 2 nights at the hotel, the room was very clean and tidy. The only issue we had was due to the hot weather over the weekend and there being no air-con in the room, it was very hot on times. Credit to the staff, offered for us to check the room before paying due to this and also offered free bottled water and a fan for the room.

      Connor, 2 night trip, Jun 4, 2021

      Verified Hotels.com guest review

    See all 233 reviews