4/10 Fair
17 November 2021
It was quiet, we were given an excellent room with a view of the lake from the balcony. We booked specifically because it said washing machine & free parking included. We had a choice of 2 in the area that fulfilled our need & went for the more expensive on the lake.
The amenities list made it very clear that there were a few things that incurred an extra charge but the washing machine wasn't amongst them. We assumed it was included and in our room. The room had no washing machine, so we called reception and explained the issue and that we only chose it for this reason. The owner assured us that he would sort it and true to his word I went with him and put the laundry on, which he said he would dry and leave at reception for us in the morning. We asked if there was a charge and were assured that he was the owner and it was sorted. The shock and disappointment were that he added 20 Euros (double the normal cost) for the laundry because "the owner had done it for us"!
This was shamefully dishonest. We had made it very clear that we would go to the other hotel nearby and did not want it done if there was a charge. When I complained he then said 10 3uros but I again refused and he reluctantly took the 20 euros off the bill.
It left a very sour taste that after telling me "it's all about the service" he tried this. They shouldn't advertise washing machine included if what they actually offer is a very expensive laundry service.
Greedy. Shameful.
Sharon, 1-night romance trip
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